酒店回复: Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet the usual standards you expect, especially as a loyal Holiday Inn guest. We apologize for the issues you encountered with the room, including the hole in the wall, the vent, the broken shower diverter, and cleanliness concerns. These are definitely not the experiences we want to provide.Your feedback is invaluable to us, and we will address these issues with our maintenance and housekeeping teams to ensure that these matters are promptly resolved. We appreciate your understanding and hope you will consider staying with us again in the future so we can provide a more comfortable and enjoyable experience. Thank you again for your comments.

酒店回复: Thank you for your review and kind words about our check-in staff—we’re happy to hear they made a great impression. I’m sorry to hear about your experience at breakfast. That’s not the level of service we aim to provide, and we’ll address this with the team right away.We appreciate your feedback and hope to have the chance to provide a more consistent experience on your next visit.

酒店回复: Thank you for the excellent 10/10 rating! We’re so pleased you enjoyed your stay and truly appreciate your kind words. We look forward to welcoming you back for another great visit to The Villages.

酒店回复: Thank you for the wonderful review. We are delighted you enjoyed our welcoming atmosphere, convenient location, and pet and handicap friendly accommodations. We truly appreciate your recommendation and look forward to hosting you again.