酒店回复: We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
2.0分
其他
原文
翻译提供方：Google
房间闻起来很难闻，清洁服务很差，柜台服务人员都很优秀，他们帮了我很多忙，尽管我还在等待房间退款😡。
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酒店回复: Thank you for taking the time to provide feedback concerning your most recent stay. Feedback such as yours is our best tool to succeed. It is our hope that you give us another chance to provide you with a more exceptional experience on your next visit.
1.0分
其他
原文
翻译提供方：Google
酒店唯一的电梯不能用
我们不得不搬着行李爬楼梯到五楼
他们从未向我们提供任何类型的帮助来解决这个问题。
浴室家具和电器损坏
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酒店回复: We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
2.0分
朋友出游
原文
翻译提供方：Google
我对这家酒店的低质量感到震惊，原因如下：
1. 五层楼只有一部电梯，而且还要与酒店清洁人员共用电梯，导致等待时间较长。
2. 公共区域本来可以干净得多。
3. 酒店迫切需要更新。一切都显得又旧又破旧。
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酒店回复: We will pass on the information to the correct team.Thank you for the feedback.
酒店回复: We're sorry your stay was not as expected. We'll work hard to fix the issue you experienced. Thanks for letting us know.
5.0分
情侣出游
原文
翻译提供方：Google
靠近机场和餐厅。一个不错的地区。服务很好。早餐不错。
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酒店回复: I am so happy to hear that you have enjoyed your stay, and we were able to provide the service that you remembered. We truly look forward to welcoming you back in the future.
3.0分
其他
原文
翻译提供方：Google
常规的
早餐有很多不足之处，房间很好，但缺乏清洁度，浴室里有一只蟑螂。
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酒店回复: Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
5.0分
其他
原文
翻译提供方：Google
很好的酒店
非常好的酒店，地理位置优越，只是在某些日子水不是很热，但除此之外一切都很棒
酒店回复: Thank you for staying with us. We appreciate your feedback.
去机场很方便。酒店提供往返机场的优步服务。员工非常乐于助人！早餐热乎又丰盛！下次还会再来！
我真的很喜欢住在这家酒店，下次来圣安东尼奥还会选择这里。
总的来说，这家酒店很好，人们非常友好，而且位于一个很好的地区。我们分了一个4人间，但实际上是3人间（有一张特大号床和一张单人沙发床）。沙发床无法使用，因为支撑床垫的帆布已撕裂，床垫磨损得可以感觉到所有的弹簧。
房间闻起来很难闻，清洁服务很差，柜台服务人员都很优秀，他们帮了我很多忙，尽管我还在等待房间退款😡。
酒店唯一的电梯不能用
我们不得不搬着行李爬楼梯到五楼
他们从未向我们提供任何类型的帮助来解决这个问题。
浴室家具和电器损坏
我对这家酒店的低质量感到震惊，原因如下：
1. 五层楼只有一部电梯，而且还要与酒店清洁人员共用电梯，导致等待时间较长。
2. 公共区域本来可以干净得多。
3. 酒店迫切需要更新。一切都显得又旧又破旧。
这个地方又脏又旧，被忽视了，他们向我收取了双倍的房费，现在我无法退款了，有一天晚上闹钟响了，我们不知道为什么，所有的客人都在外面呆了 20 多年分钟因为他们不知道如何关闭它，一场灾难。
靠近机场和餐厅。一个不错的地区。服务很好。早餐不错。
常规的
早餐有很多不足之处，房间很好，但缺乏清洁度，浴室里有一只蟑螂。
很好的酒店
非常好的酒店，地理位置优越，只是在某些日子水不是很热，但除此之外一切都很棒