酒店回复: I truly apologize for the experience you had. We understand how important it is to feel comfortable during your stay, and we take pest issues very seriously. To ensure our rooms remain pest-free, our staff conducts thorough inspections during cleaning, and we also partner with a third-party vendor for regular pest control services. We genuinely hope this reassures you, and we value your business greatly. We would love the opportunity to welcome you back in the future.
5.0分
其他
原文
翻译提供方：Google
距离海洋世界非常近，而且是该地区最优惠的价格。
5.0分
家庭亲子
原文
翻译提供方：Google
优秀的颈椎
5.0分
家庭亲子
原文
翻译提供方：Google
很舒服
2.0分
商务出差
Very Poor Breakfast, the room was very small! Plus, you have to pay a parking fee! Come on, this is not a downtown area!
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酒店回复: We are dedicated to ensuring every guest feels truly comfortable, and I'm genuinely sorry to learn that your visit fell short. Your feedback about our hotel is incredibly valuable, and we are committed to delivering an even better experience for you on your next visit to the area.
1.0分
其他
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The hotel was dirty. We found a roach on tv, blood stain on the pull out bed of the sofa, and a dirty tooth brush by the bed. I even took photos. When ********** tried to contact them they would not reimburse me even with the photos-despite the front desk lady telling me all I had to do was contact *******. Then I tried to personally call the manager Bertha who told me she checked the room herself and there was nothing there. Keep in mind I had pictures of the stuff. Worst manager-she was rude and making it seem like it was my fault for being disappointed
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酒店回复: Thank you for providing your feedback and for choosing to stay with us. We sincerely apologize for your unpleasant experience. The cleanliness of our hotel is a top priority, and we are sorry that your room did not meet the high standards we hold ourselves to. Please be assured that your comments have been shared with our housekeeping team to enhance our service. We hope you will return for a more favorable guest experience.
2.0分
商务出差
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Full of allergens, beware if you are sensitive. They really need to pull up all carpeting. Sheets were pilling. Shower head full of scale. But we were here for a medical procedure the next morning and the location was ideal. $8 to park.
Breakfast was decent and so was the coffee.
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酒店回复: Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service.
住得非常满意。
房间和照片上显示的不一样，非常小。空调没维护过，会散发出一股难闻的气味到房间里，他们只是放了个香薰片来解决。早餐也让人大失所望，水果很少，蛋白质几乎没有。用餐区也很小。
没有人帮忙把行李送到房间。
房间有异味
浴室里出现了几只蟑螂。看到它们在牙刷上真是令人不快。
距离海洋世界非常近，而且是该地区最优惠的价格。
优秀的颈椎
很舒服
Very Poor Breakfast, the room was very small! Plus, you have to pay a parking fee! Come on, this is not a downtown area!
The hotel was dirty. We found a roach on tv, blood stain on the pull out bed of the sofa, and a dirty tooth brush by the bed. I even took photos. When ********** tried to contact them they would not reimburse me even with the photos-despite the front desk lady telling me all I had to do was contact *******. Then I tried to personally call the manager Bertha who told me she checked the room herself and there was nothing there. Keep in mind I had pictures of the stuff. Worst manager-she was rude and making it seem like it was my fault for being disappointed
Full of allergens, beware if you are sensitive. They really need to pull up all carpeting. Sheets were pilling. Shower head full of scale. But we were here for a medical procedure the next morning and the location was ideal. $8 to park.
Breakfast was decent and so was the coffee.