The hotel was dirty. We found a roach on tv, blood stain on the pull out bed of the sofa, and a dirty tooth brush by the bed. I even took photos. When ********** tried to contact them they would not reimburse me even with the photos-despite the front desk lady telling me all I had to do was contact *******. Then I tried to personally call the manager Bertha who told me she checked the room herself and there was nothing there. Keep in mind I had pictures of the stuff. Worst manager-she was rude and making it seem like it was my fault for being disappointed
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酒店回复: Thank you for providing your feedback and for choosing to stay with us. We sincerely apologize for your unpleasant experience. The cleanliness of our hotel is a top priority, and we are sorry that your room did not meet the high standards we hold ourselves to. Please be assured that your comments have been shared with our housekeeping team to enhance our service. We hope you will return for a more favorable guest experience.
2.0分
商务出差
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Full of allergens, beware if you are sensitive. They really need to pull up all carpeting. Sheets were pilling. Shower head full of scale. But we were here for a medical procedure the next morning and the location was ideal. $8 to park.
Breakfast was decent and so was the coffee.
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酒店回复: Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service.
5.0分
其他
Excellent service and hotel, very clean, very friendly staff, the young man at the front desk, excellent service. 100% recommended.
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酒店回复: We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments about our excellent staff and spotless facility are appreciated. We are grateful to have been a part of your trip!
1.0分
其他
The room air condition never cooled, it’s was very hard to get comfortable and the room had an unpleasant smell.
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酒店回复: Dear Guest, We wholeheartedly apologize for the temperature control issues you encountered during your stay and regret that we did not meet your expectations. Your valuable feedback is immensely appreciated, as it guides us in our commitment to continuous improvement. We genuinely hope you will consider revisiting us, as we would be thrilled to showcase how much we value your experience and ensure your next stay exceeds your expectations. Sincerely, Camila O. De La Cruz, GM
房间和照片上显示的不一样，非常小。空调没维护过，会散发出一股难闻的气味到房间里，他们只是放了个香薰片来解决。早餐也让人大失所望，水果很少，蛋白质几乎没有。用餐区也很小。
住得非常满意。
没有人帮忙把行李送到房间。
距离海洋世界非常近，而且是该地区最优惠的价格。
优秀的颈椎
很舒服
The hotel was dirty. We found a roach on tv, blood stain on the pull out bed of the sofa, and a dirty tooth brush by the bed. I even took photos. When ********** tried to contact them they would not reimburse me even with the photos-despite the front desk lady telling me all I had to do was contact *******. Then I tried to personally call the manager Bertha who told me she checked the room herself and there was nothing there. Keep in mind I had pictures of the stuff. Worst manager-she was rude and making it seem like it was my fault for being disappointed
Full of allergens, beware if you are sensitive. They really need to pull up all carpeting. Sheets were pilling. Shower head full of scale. But we were here for a medical procedure the next morning and the location was ideal. $8 to park.
Breakfast was decent and so was the coffee.
Excellent service and hotel, very clean, very friendly staff, the young man at the front desk, excellent service. 100% recommended.
The room air condition never cooled, it’s was very hard to get comfortable and the room had an unpleasant smell.