酒店回复: 您好 Jose Miguel，非常感谢您如此详细地分享您的体验。我们很遗憾某些方面，例如地理位置、健身房和游泳池，未能达到您的预期。我们已记录您的意见，并将继续改进。
2.0分
其他
原文
翻译提供方：Google
员工很好，酒店很破旧
员工很好，但房间很破旧，不干净。在地板上发现了一只小熊软糖。
1.0分
其他
原文
翻译提供方：Google
酒店又旧又臭。房间不是我想要的。
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酒店回复: Erick, lamentamos mucho saber que tu experiencia no cumplió con tus expectativas. Es decepcionante saber sobre el estado de la habitación y el olor desagradable. Tus comentarios son valiosos, ya que nos ayudan a mejorar nuestro alojamiento en el futuro. Esperamos tener otra oportunidad para brindarte una mejor experiencia en el futuro.
5.0分
家庭亲子
原文
翻译提供方：Google
一次非凡的家庭住宿，我们非常享受。谢谢你！！！
5.0分
家庭亲子
原文
翻译提供方：Google
各方面都很优秀👌
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酒店回复: Hola Nadia, muchas gracias por tu excelente puntuación. Nos alegra saber que todo fue excelente durante tu estadía.
5.0分
其他
原文
翻译提供方：Google
很棒的酒店！
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酒店回复: Segundo, it’s great to know you had a pleasant stay at Holiday Inn San Antonio N - Stone Oak Area. We're delighted that you found our hotel to be excellent. We appreciate your feedback and look forward to welcoming you back in the future.
3.0分
商务出差
原文
翻译提供方：Google
地理位置
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酒店回复: Hola Santiago, gracias por tu puntuación. Nos alegra saber que valoraste la ubicación durante tu estancia.
3.0分
商务出差
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Staff was great. Hotel was under construction in some places which left the back parking lot a little messy. The room smelled like stale smoke. The rooms were clean and comfortable.
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酒店回复: Leticia, we appreciate your feedback on your recent stay. Our team members are pleased to know they made a positive impact during your visit. We are continually striving to improve our guests' experience and your notes remind us that details matter, such as the cleanliness of the construction area and ensuring all rooms are fresh for every guest. We are glad to hear you found our accommodations comfortable and clean. Your comments will serve as insightful input in our ongoing efforts to deliver excellent service. Thank you for your understanding and patience.
1.0分
情侣出游
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Staff at the front desk was not so friendly. Our card was not reading and said it was on her side but then was like well your card is pretty beat up to. She also got me to sign up for the reward program and spin a wheel for a prize and did not load the prize on my reward points. Room was pretty warm as well. Overall was not a great stay!
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酒店回复: Brittany, we're sorry to read about your recent experience. It's regrettable that you encountered issues regarding both the professionalism of our team members and the efficiency of your key card, not to mention your rewards prize. We also understand how important a comfortable temperature is to your stay. We want to reassure you that we value your feedback and will look into these issues for remedial actions. We hope we'll have another opportunity to provide you with a more enjoyable stay in the future.
1.0分
商务出差
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I was scheduled to stay here two nights 09/09/2025-09/10/2025. The first night I showed up and everything was ok. You could tell it is an older hotel. I travel for business so I stay in a lot of different hotels. When I came out the next morning to hit the road, I got in my truck and notice my glove box and console was open and its contents where in my seat and when I turned around my back glass was shattered. I took pictures and went back inside to show the staff. He said yep and already had a stack of paper with the police department contact on it to file a report. He said they won’t even come out anymore they will take the report over the phone. I said man how often is this happening. Then another employee stated that they have been on a streak lately of not having any break-ins. Obviously these guys are aware they have a problem and refuse to put up security camera or higher a security guy to patrol at night. I understand there is a cost associated with hiring security but there is also a cost associated with bad reviews and guys like me refusing to stay there again.
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酒店回复: Terry, we sincerely regret the unexpected situation you experienced during your visit. Our guest's security is our utmost priority and we certainly do not take such incidents lightly. While we cannot change the past, we're deeply engaged in ongoing efforts to strengthen the security measures at our property to prevent such situations from recurring. You can rest assured that your feedback will be used to reassess our current practices. We understand your disappointment and apologize for any inconveniences caused to you during your stay.
经验不太10
该酒店评级为 8（有更好的），有点旧，距离文明、商店、加油站等非常远，无法快速到达并休息，健身房很难看，游泳池也有很多不足之处，早餐马马虎虎，对于所有事情，他们都会追着你，他们一定认为你没有付钱就离开了，或者我不知道，但每次我都必须去接待处，因为我的房间钥匙被锁住了，打不开，因为我的账户上有一笔未结费用。
员工很好，酒店很破旧
员工很好，但房间很破旧，不干净。在地板上发现了一只小熊软糖。
酒店又旧又臭。房间不是我想要的。
一次非凡的家庭住宿，我们非常享受。谢谢你！！！
各方面都很优秀👌
很棒的酒店！
地理位置
Staff was great. Hotel was under construction in some places which left the back parking lot a little messy. The room smelled like stale smoke. The rooms were clean and comfortable.
Staff at the front desk was not so friendly. Our card was not reading and said it was on her side but then was like well your card is pretty beat up to. She also got me to sign up for the reward program and spin a wheel for a prize and did not load the prize on my reward points. Room was pretty warm as well. Overall was not a great stay!
I was scheduled to stay here two nights 09/09/2025-09/10/2025. The first night I showed up and everything was ok. You could tell it is an older hotel. I travel for business so I stay in a lot of different hotels. When I came out the next morning to hit the road, I got in my truck and notice my glove box and console was open and its contents where in my seat and when I turned around my back glass was shattered. I took pictures and went back inside to show the staff. He said yep and already had a stack of paper with the police department contact on it to file a report. He said they won’t even come out anymore they will take the report over the phone. I said man how often is this happening. Then another employee stated that they have been on a streak lately of not having any break-ins. Obviously these guys are aware they have a problem and refuse to put up security camera or higher a security guy to patrol at night. I understand there is a cost associated with hiring security but there is also a cost associated with bad reviews and guys like me refusing to stay there again.