酒店回复: Dear LUZ,Thank you for choosing Homewood Suites by Hilton Houston Stafford Sugar Land! We hope you enjoyed your overall stay. However, we apologize for the inconvenience with the food options and the cleaning service. We will address these areas with our team to improve your experience. Your comments are valuable, and we’ll work to make sure future stays are more comfortable. We hope to have the chance to welcome you back soon!Sincerely,Vicente CruzGeneral Manager
1.0分
商务出差
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多年来,我一直住在 home wood suites 酒店,最近几次入住时,我发现酒店已经破旧不堪,缺乏通常的设施(特别是厨房设施),感觉比以前更像汽车旅馆。这是我在寻找有厨房设施的设施时会去的连锁酒店,但最后一次入住却让我忍无可忍。
Breakfast was limited, restroom door did not lock, restroom vent was not working, kitchen needed fixing.
5.0分
商务出差
Very Good place, quiet, good breakfast, staff willingness to help, parking good. Had a suite, and had a great kitchen and living area with fold away bed.
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酒店回复: Dear Aundre,Thank you for choosing Homewood Suites by Hilton Houston Stafford Sugar Land and for your great review. We are delighted you enjoyed our convenient location with a peaceful environment. We strive for excellence in all areas of our hotel, so we are thrilled that you appreciated not only our complimentary breakfast and parking but also our helpful service. We are pleased to know that your room and the amenities we provide exceeded all of your expectations and made for a more memorable stay. We look forward to welcoming you back soon.Sincerely,Vicente CruzGeneral Manager
5.0分
情侣出游
Large room with great AC, clean, and the ceiling fan is a nice touch!
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酒店回复: Dear Guest, Thank you for choosing Homewood Suites by Hilton Houston Stafford Sugar Land. We’re glad you enjoyed your stay and appreciated the spacious room, air conditioner comfort, and thoughtful touches of our accommodations. It was a pleasure hosting you.We look forward to welcoming you back for another pleasant visit soon.Sincerely,Vicente CruzGeneral Manager
5.0分
商务出差
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This property was awesome, had an actual suite and kitchen with real room service/cleaning. Was offered commentary drinks(water/orange juice) to come home from work to.
5.0分
其他
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I was more than pleasantly surprised upon entering this facility, and in meeting the manager. Everything from beginning to end was more than acceptable, it was excellent!! This will be my hotel of choice on any future trips to the Sugarland and Houston areas.
2.0分
商务出差
I thought I m getting a suite but it was just a regular room. I paid suite price. It’s one night stay so I can live with it.
5.0分
商务出差
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Great Hotel
This hotel was clean and had everything I needed during my business stay. Very fast and amazing staff helped me check checked in easily. I would stay here again for sure.
总体来说,价格合理,入住体验不错
酒店整体感觉不错。我的房间非常宽敞,设施齐全,让我感觉舒适。然而,当我走进房间时,房间里弥漫着潮湿的气味,而且看起来很陈旧。厨房里有一个装满东西的冰箱,这点很不错。浴室也不错,但是洗手池旁边的几块瓷砖松了,我走进浴室时会稍微移动一下。床还不错,两个晚上都睡得很好。我房间的空调非常棒。房间的清洁度也非常好,我想这是我住得舒服的主要原因,因为虽然家具有些陈旧,但房间感觉很干净。
他们不改变食物总是一样的。他们也不会每天打扫房间,毛巾也不会,
多年来,我一直住在 home wood suites 酒店,最近几次入住时,我发现酒店已经破旧不堪,缺乏通常的设施(特别是厨房设施),感觉比以前更像汽车旅馆。这是我在寻找有厨房设施的设施时会去的连锁酒店,但最后一次入住却让我忍无可忍。
首先,根本无法入睡,因为房间的温度很难调节,而且无论你把温度调到什么程度,房间都是冰冷或灼热且发霉的。我全家都因为空气质量差而生病了,我敢肯定床垫下面的黑色物质是霉菌(忘了拍照)。
我们提前查看了营业时间,因为我们等不及要离开了。
我们试图换一间房,但被告知因为家庭聚会,房间已经订满了。
地毯很脏,厨房里没有我们习惯在这些酒店看到的常用物品。非常令人失望。我的孩子们来这里参加体育赛事,但因为生病(我确信是房间里的空气导致的),所以没能按计划完成比赛。我对这次住宿非常失望,如果我没有预付,我就会离开,找另一个地方住。这将是我最后一次住在伍兹家。
Breakfast was limited, restroom door did not lock, restroom vent was not working, kitchen needed fixing.
Very Good place, quiet, good breakfast, staff willingness to help, parking good. Had a suite, and had a great kitchen and living area with fold away bed.
Large room with great AC, clean, and the ceiling fan is a nice touch!
This property was awesome, had an actual suite and kitchen with real room service/cleaning. Was offered commentary drinks(water/orange juice) to come home from work to.
I was more than pleasantly surprised upon entering this facility, and in meeting the manager. Everything from beginning to end was more than acceptable, it was excellent!! This will be my hotel of choice on any future trips to the Sugarland and Houston areas.
I thought I m getting a suite but it was just a regular room. I paid suite price. It’s one night stay so I can live with it.
Great Hotel
This hotel was clean and had everything I needed during my business stay. Very fast and amazing staff helped me check checked in easily. I would stay here again for sure.