酒店回复: Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff at the front desk friendly and our hotel clean and well-maintained. Our team works hard to create a positive experience for our guests, and your kind words about the staff are truly appreciated.However, we sincerely apologize for the inconvenience caused by the odor in your room. We understand how overpowering scents can negatively affect your stay, and we will review our cleaning product choices to ensure they are more pleasant and less intrusive. Regarding the bed, we deeply regret that it did not meet your comfort expectations. We take feedback like yours seriously and will be inspecting the mattress in your room to determine whether it needs to be replaced.We truly value your comments and will be addressing these concerns to ensure that future stays are more comfortable. We hope to have the opportunity to welcome you and your daughter back soon and provide a better experience.
酒店回复: We sincerely apologize for your experience, Andrea. We take your feedback seriously, especially regarding the check-in experience and security concerns. We will address this with the appropriate team to ensure improvements.
酒店回复: Thank you for sharing your feedback with us. I sincerely apologize that your experience did not meet your expectations, particularly regarding the training of our staff. We take guest feedback very seriously, and I will be addressing this matter with our team to ensure that they are properly trained and equipped to handle all aspects of our operations.Please know that we are committed to providing the best service, and your comments will help us improve moving forward. I would love to have the opportunity to welcome you back and provide the high level of service you deserve.If there’s anything specific you’d like to discuss further, please don’t hesitate to reach out.
位置方便，隔壁就是Hipop，有便利的早餐，pancake 很好吃。
环境很好。房间隔音不好
前台工作人员非常友好。酒店很干净，但房间里弥漫着一股浓重的清洁用品味，让我想起了劣质洗车店里廉价的除臭剂。味道太浓了，我们不得不撑开门。床是我睡过的最难闻的床，凹凸不平，需要换掉。我和女儿都睡不好。酒店维护得很好，看得出来员工们为保持这种状态感到自豪。
灯灭，空调没空调，蚂蚁多
我对住在这里的费用和结果感到失望。我住了13号到15号的周末。让我来说说我的一些问题。首先，照片真的还原了房间的真实情况，因为我不知道他们是不是修图了，但当我走进房间时，我震惊了。感觉很脏，很不舒服。其次，蚂蚁多！蚂蚁太可怕了，即使我们没有准备食物，它们也爬满了桌子。我们住的时间越长，蚂蚁的数量就越多。第三，从早上7点到下午2点，灯都灭了，天气很热，我什么也做不了，没法给手机充电，也没法准备。灯灭不是因为有什么事，而是他们没有道歉。没有通知，没有退款/部分退款。我在黑暗和闷热中坐了将近8个小时，他们什么也没做！然后他们打电话到我的房间，说我需要再次付款，尽管我已经全额支付了两晚的费用。我不是一个喜欢抱怨的人，但我必须说我非常失望，希望能得到退款。
第一个房间有股难闻的气味，我们被安排到了第二个房间。地板上有个洞，铺着地毯，有些毛巾也散发着难闻的气味。客房服务甚至没有打扫房间，只是直接去了其他房间。以后不会再来这里了。
唯一美好的体验是我们入住期间得到的客户服务。
床是我在中档酒店体验过的最好的床之一。
工作人员非常有礼貌，乐于助人。
舒格兰/斯塔福德万怡酒店是一家不错的通勤商务酒店。房间里有一张漂亮的办公桌，还有充足的插座供我的笔记本电脑和手机使用。工作人员热情友好。
为我们办理入住的女士非常粗鲁。有两辆车被撞坏了
深夜办理入住的女士太棒了！非常友好、贴心、乐于助人。在经历了一天漫长的工作和三个小时的车程后，她就像一盏明灯！
工作人员未接受过基本操作培训。