酒店回复: Dear Rafael, Thank you for sharing your detailed feedback about your recent stay with us. We’re glad to hear you found our hotel convenient for exploring Houston and appreciated the large rooms, free parking, and stable WiFi. It’s also great to know you enjoyed the fruit selection and coffee at breakfast! We sincerely apologize for the inconvenience with the refrigerator noise, soundproofing, and the extra bed not being made up. Your comments regarding these issues, as well as the condition of the rooms, have been noted and shared with our team to address and improve upon. We also appreciate your perspective on the breakfast offerings and will take your suggestions into consideration as we strive to enhance the experience for all our guests. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Stephanie FitzgeraldGeneral Manager

酒店回复: Dear Joseph, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed the room setup, our friendly staff, and the breakfast options. It’s also great to know you found the area safe and appreciated the value we offer. We sincerely apologize for the issues you encountered with the AC fan and the cleaning. Please know that your comments have been shared with our team to ensure improvements in these areas. Your experience is important to us, and we’ll work hard to prevent such concerns in the future. We’re grateful for your understanding and your willingness to stay with us again. We look forward to welcoming you back and providing an even better experience next time! Kind regards