酒店回复: Dear Matt Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BIRCH RUN (FRANKENMUTH AREA). We highly apreciate your excellent rating and we will be really happy host you again.Warm regards, Maidelys Fabregas General Manager
3.0分
情侣出游
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We stayed 3 days. after the first night we had no housekeeping service. I had to go down to the desk to get clean towels because the room phone didn't work. Second day, we got clean towels and trash emptied but no vacuuming or bed made up. I left a tip the first day but since no one showed up it was still there. I left it for the second day and it was taken but, bed and vacuuming hadn't been done. No tip on third day. Maybe try somewhere else next time. This was the third time at this particular holiday inn. Maybe its time for a change.
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酒店回复: Dear Robert, We sincerely regret the incident you experienced during your last visit, and we want to begin by thanking you for your loyalty and for returning to stay with us. Your trust means a great deal to our team.Please know that we are very careful with the privacy of our guests. When the “Do Not Disturb” sign is placed on the door, our staff is prohibited from entering the room. Additionally, if personal belongings are left on the floor, bed, or carpet, our housekeeping team is unable to provide a complete service in order to respect your items.We are truly sorry for what happened, but we want to assure you that your service preferences have now been added to your guest profile. We warmly invite you to stay with us again, promising that we will take great care of you and ensure a more comfortable experience.Warm regards,May Fabregas, General Manager
5.0分
家庭亲子
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The staff was friendly and helpful. Our room was clean and updated. The bed was comfortable and had king pillows for the king bed, instead of bunch of little standard pillows which we don't like so the king pillows were a plus. Check out was at 11 which is nice later than most hotels which helped because there was a winter storm and that late check out helped us wait for roads to get plowed.
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酒店回复: Dear Victoria Thank you for selecting Holiday Inn Express Birch Run (Frankenmuth Area) and for taking the time to share your positive impressions. We’re thrilled to know you enjoyed your stay and are grateful for the excellent score you awarded us. We look forward to your next visit and the opportunity to serve you again with the same level of care and hospitality.Best Regards May Fabregas, General Manager
1.0分
其他
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It was wasn’t the stay it was ******* itself they are a SCAM. They took my money for a cancelled reservation they never even cancelled for me. There rep waited until after check in to tell me the hotel denied my refund because I didn’t show. They will never cover get my business and I will make sure anyone I know ever work with them either😡😡😡
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酒店回复: Dear Roxanne Thank you for reaching out to us. According to our reservation policies, cancellations without penalty can only be made up to 48 hours prior to the scheduled arrival date. Unfortunately, as your request falls outside of this timeframe, we are unable to accommodate it on this occasion.We truly regret not being able to assist you this time and appreciate your understanding. We look forward to welcoming you in the future and remain at your disposal for any further assistance.Warm regardsMay Fabregas
1.0分
其他
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The room was okay till mid night, after which saw a demon mouse roaming inside the room, pick up the phone and realized that it’s not working. Had to rush to front desk to
let them know, they changed second room TV wasn’t working and requested for room change, third room lamp wasn’t working. By the time I hit the bed it was morning. Very very bad experience, won’t recommend. I wish I can upload the video of mouse
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酒店回复: Dear SanchitaThank you for your valuable feedback regarding your recent stay. We sincerely apologize for the inconvenience and disappointment you experienced. Your comments are deeply appreciated and have been shared with our team for immediate review and corrective action. Our manager personally addressed the incident, and due to the chain of events that caused your stay to fall short of expectations, extended an apology on behalf of our team members and issued a 30% refund.We truly value your understanding and remain committed to ensuring that your future experiences with us are positive and memorable.
3.0分
其他
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The toilets were so low that they were unusable with disabilities with knees and backs. I had to have assistance to get up from it, and my daughter is having back pains weeks later.
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酒店回复: Dear JudithIt was a pleasure to host you at Holiday Inn Express Birch Run (Frankenmuth). Your feedback is invaluable to us, and we treat it with the utmost seriousness. It helps us identify areas for improvement and strengthen our commitment to quality. we will be going on renovations pretty soon and we are glad you bring your concerns to our attention. We hope you’ll consider returning so we may have the opportunity to provide you with the level of service you deserve. Sincerely, May FabregasGeneral manager
4.0分
家庭亲子
The breakfast was nice and lobby was decorated well. I just questioned the area. I think Birch run has seen better days
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酒店回复: It was a pleasure to host you at Holiday Inn Express Birch Run (Frankenmuth Area). We sincerely appreciate your thoughtful review and high rating. Your satisfaction is our greatest reward. We will be going on renovations pretty soon because our goal is to provide you with the best possible version of our hotel, where comfort and care come first. We hope to welcome you again soon.Sincerely, May Fabregas , General Manager
4.0分
其他
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The food was some part at best very limited choices and all cold. The hot tub was nice it was spacious and was very much so big enough for two. It took a moment to figure out how to turn it on there was no direction but once we figured it out easy peasy. The place was quiet and pretty clean taking into consideration the year of the hotel but they did what they could with what they have. The staff was nice I'm sure if there was anything I really needed they would have gotten it except the night staff we asked if they had no she said yes they did went to get it came back told us no they didn't the next morning they had milk how odd.... Now this was also after she made mentioned they wouldn't have milk until Tuesday and today was Monday morning I'm sure you could see the surprise and confusion on my face when looking into the fridge and saying that she had lied to me but it is what it is.
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酒店回复: Dear CasseyI'd like to start by apologizing for the unfortunate series of events, which lead to a less than desirable stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that youbrought your experience to our attention. We take feedback seriously and will make the necessary changes so we can provide a better experience in the future.We would like to inform you that our regular supplies arrive every Tuesday. On Sunday morning, our stock of milk was depleted, and as soon as this situation was reported to hotel management, immediate arrangements were made to ensure this product would once again be available to our guests.We sincerely appreciate your understanding and assure you that we remain committed to resolving such situations promptly while maintaining the highest standards of service.Warm regards, May Fabregas, General Manager
位置非常好。早餐也很棒！强烈推荐。
受到推崇的
一切都很舒服
好的
We stayed 3 days. after the first night we had no housekeeping service. I had to go down to the desk to get clean towels because the room phone didn't work. Second day, we got clean towels and trash emptied but no vacuuming or bed made up. I left a tip the first day but since no one showed up it was still there. I left it for the second day and it was taken but, bed and vacuuming hadn't been done. No tip on third day. Maybe try somewhere else next time. This was the third time at this particular holiday inn. Maybe its time for a change.
The staff was friendly and helpful. Our room was clean and updated. The bed was comfortable and had king pillows for the king bed, instead of bunch of little standard pillows which we don't like so the king pillows were a plus. Check out was at 11 which is nice later than most hotels which helped because there was a winter storm and that late check out helped us wait for roads to get plowed.
It was wasn’t the stay it was ******* itself they are a SCAM. They took my money for a cancelled reservation they never even cancelled for me. There rep waited until after check in to tell me the hotel denied my refund because I didn’t show. They will never cover get my business and I will make sure anyone I know ever work with them either😡😡😡
The room was okay till mid night, after which saw a demon mouse roaming inside the room, pick up the phone and realized that it’s not working. Had to rush to front desk to
let them know, they changed second room TV wasn’t working and requested for room change, third room lamp wasn’t working. By the time I hit the bed it was morning. Very very bad experience, won’t recommend. I wish I can upload the video of mouse
The toilets were so low that they were unusable with disabilities with knees and backs. I had to have assistance to get up from it, and my daughter is having back pains weeks later.
The breakfast was nice and lobby was decorated well. I just questioned the area. I think Birch run has seen better days
The food was some part at best very limited choices and all cold. The hot tub was nice it was spacious and was very much so big enough for two. It took a moment to figure out how to turn it on there was no direction but once we figured it out easy peasy. The place was quiet and pretty clean taking into consideration the year of the hotel but they did what they could with what they have. The staff was nice I'm sure if there was anything I really needed they would have gotten it except the night staff we asked if they had no she said yes they did went to get it came back told us no they didn't the next morning they had milk how odd.... Now this was also after she made mentioned they wouldn't have milk until Tuesday and today was Monday morning I'm sure you could see the surprise and confusion on my face when looking into the fridge and saying that she had lied to me but it is what it is.