酒店回复: Dear Marcela,Thank you for being our guest at Courtyard Waco and for the great review. We are glad you enjoyed our convenient location near the heart of the city and just steps from the convention center. It is wonderful to know our setting added ease and value to your visit. We truly appreciate you sharing your thoughts with fellow travelers and look forward to welcoming you back whenever your plans bring you to the area again.Warmly,Christopher Calvin,General Manager
4.0分
其他
Stay in Waco, Texas
It was a very nice place to stay. The only thing I have to say negative is the wall mounted A/C unit is very noisy
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酒店回复: Dear Todd,Thank you for being our guest at Courtyard Waco. We are delighted to hear you enjoyed your stay and found our place comfortable and welcoming. We appreciate you mentioning the noise from the wall-mounted A/C unit, and we understand how that can affect your rest, and we’ll be sure to have our maintenance team look into it right away. Your feedback helps us make every stay better, and we look forward to welcoming you back the next time you’re in Waco.Warmly,Christopher Calvin,General Manager
3.0分
其他
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every facility I have used in the past has provided free/complimentary breakfast. My bad, I did not realize that I would have to pay $15.00 for my breakfast at Courtyard. Consequently my guest and I chose to skip breakfast. It would have cost me $60.00 to $90.00 for us to eat breakfast. I will probably not choose Courtyard in the future .
4.0分
家庭亲子
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Nice, clean, comfortable rooms. Not noisy. Friendly staff. Good location. The renovation work blocking pool access was not mentioned when we booked online. They offered pool passes to the Hilton, but it would have been nice to know before about the renovations.
4.0分
商务出差
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Check in was slow. Internet trouble. Wet bar in room had no water. Trash was in the room from previous customer. The room smelled like dogs. Bar tender, Cecilia was awesome and helpful.
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酒店回复: Dear Kathryn,Thank you for choosing Courtyard Waco. We sincerely apologize for the delays during check-in and the connectivity issues you encountered. It is disappointing to hear about the cleanliness concerns and the inconvenience with the wet bar in your room, as this falls short of our standards. We appreciate your kind words about Cecilia, and we will be sure to share your compliments with her. Your feedback is invaluable as we work to improve our guest experience. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Best Regards,Justin KuzskiGeneral Manager
5.0分
其他
The bed wasn’t as comfortable as other beds, but was serviceable. The tolite seat was loose so had to be carefully.
3.0分
商务出差
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The property was under construction and I had no idea until we arrived. The pool was also part of this renovation. While they gave us a pass to walk to the Hilton, it was a walk for sure. More or less, I was just disappointed.
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酒店回复: Dear Shannon, We are very sorry for your disappointment with the ongoing renovations at our property. The information about this is transparently mentioned on our website, stating that the public spaces, including the pool, lounge, and fitness center, are a part of it. Please accept our sincere apologies that the resolution we offered was unsatisfactory. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Best Regards,Justin KuzskiGeneral Manager
3.0分
其他
Felt older. They were in the middle of doing renovations, I just with I had known.
5.0分
其他
Great overall stay.. no pool or gym at the facility due to remodeling... did have access to Hilton pool but would have been nice to know ahead of time.....
停车方便、设施尚可、服务一般
靠近市中心和会议中心
Stay in Waco, Texas
It was a very nice place to stay. The only thing I have to say negative is the wall mounted A/C unit is very noisy
every facility I have used in the past has provided free/complimentary breakfast. My bad, I did not realize that I would have to pay $15.00 for my breakfast at Courtyard. Consequently my guest and I chose to skip breakfast. It would have cost me $60.00 to $90.00 for us to eat breakfast. I will probably not choose Courtyard in the future .
Nice, clean, comfortable rooms. Not noisy. Friendly staff. Good location. The renovation work blocking pool access was not mentioned when we booked online. They offered pool passes to the Hilton, but it would have been nice to know before about the renovations.
Check in was slow. Internet trouble. Wet bar in room had no water. Trash was in the room from previous customer. The room smelled like dogs. Bar tender, Cecilia was awesome and helpful.
The bed wasn’t as comfortable as other beds, but was serviceable. The tolite seat was loose so had to be carefully.
The property was under construction and I had no idea until we arrived. The pool was also part of this renovation. While they gave us a pass to walk to the Hilton, it was a walk for sure. More or less, I was just disappointed.
Felt older. They were in the middle of doing renovations, I just with I had known.
Great overall stay.. no pool or gym at the facility due to remodeling... did have access to Hilton pool but would have been nice to know ahead of time.....