酒店回复: Dear Valued Guest,Thank you for taking the time to leave honest feedback and a rating of your recent stay. We are sad to hear that we fell short of expectations regarding cleanliness for your stay. Your feedback does not reflect the standards that we hold as a brand. We have shared your feedback to our team to provide this as a learning opportunity. We hope that you will give us another opportunity to serve you in the future.
酒店回复: Dear Valued Guest,Thank you for your honest feedback and rating. We are so sad to hear that we fell short of your expectations with us. Your commentary does not reflect the standards that we hold as a brand. I have shared your feedback with our leadership team to ensure this remains an isolated incident. We hope that you will give us an opportunity to serve you again in the future.
3.0分
其他
原文
翻译提供方：Google
不会再住了
我以前很喜欢万豪。这家酒店太旧了，需要翻新！味道很重，看起来也很简陋！而且房间还没准备好
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酒店回复: Thank you for providing your valuable feedback. We sincerely apologize for the inconveniences you encountered during your stay, including the room availability and the overall condition of the property.Please be assured that we highly value your loyalty to Marriott and are fully committed to enhancing our guests’ experience. We are pleased to inform you that comprehensive renovations are planned to modernize and improve the hotel’s facilities.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you expect and deserve.
5.0分
其他
原文
翻译提供方：Google
待遇很好，办公室所有的人都很友善，早餐也很好，非常感谢。我们很快就会回来，谢谢:)
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酒店回复: Dear Valued Guest,Thank you for your honest rating and feedback! We appreciate you choosing to stay with us here at the Residence Inn by Marriott Provo North! We hope to see you again in the near future!
4.0分
其他
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The stay was excellent, 7 nights over Thanksgiving weekend. The beds are a little hard and the sheets a bit rough, but for the price acceptable. Be aware that the beds are Full size, not queens.
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酒店回复: Thank you for your feedback! it truly helps us know what we as a staff are doing right and what more we can do for our guest. I will be passing this message along to my staff and we will definitely recheck the sizing of our beds. thank you for staying with us and we hope to have you back again!
5.0分
家庭亲子
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The hotel was clean, well maintained and had the friendliest stuff imaginable. They were always helpful and even took time to call us when we inadvertently left a couple of items behind. Wonderful quality and service!
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酒店回复: I am so pleased to here about your positive experience with our staff! Thank you for your feedback , we hope to have you stay with us again!
5.0分
其他
Clean, comfortable room with a lot of space. The breakfast has great variety and is well prepared. The staff is always helpful.
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酒店回复: Thank you for staying with us and for sharing about your experience! we hope to have you stay with us again!
普罗沃有个杨百翰大学很有名，不过我们没时间去逛。 酒店干净，早餐虽然简单但味道还可以，沃尔玛离酒店很近，买东西很方便。
很棒的酒店，地理位置优越，靠近许多餐馆和商店。
绝对不是最好的体验！
入住第一晚，我丈夫以为是火灾警报响了，起床查看——结果发现是空调的问题——不用说，那天晚上几乎没怎么睡。第二天我去洗了几个碗——水槽堵了，水槽垃圾处理器也坏了。第二天早餐——很多餐位都空着——排队的人络绎不绝。房间宽敞舒适，床也很舒服。我委婉地向前台反映了这一切——她说会联系经理给我们一些折扣，然后会打电话告诉我。没想到会这样——两个小时后，还是没有。这不是最好的体验，当然也不是我对万豪酒店的期望。
Sheena Joyce
价格非常实惠。房间设施齐全——我们很喜欢房间里的全尺寸冰箱（当然还有冷冻室）和洗手池。宽敞的办公桌空间也很棒——我们可以把所有行李都放在那里，需要用的时候再拿出来。早餐非常美味。炒鸡蛋做得正合我意。前台的小商店甚至还有杨百翰大学奶油厂的冰淇淋按品脱出售。
Residence Inn酒店距离普罗沃河畔步道只有半个街区。我们很喜欢欣赏“瀑布”，沿着步道散步锻炼身体。
请注意，早餐非常受欢迎，所以可能需要等几分钟才能有空位，尤其是如果你们有一大群人想坐在一起的话。
房间里的小厨房里有锅碗瓢盆、公勺、纸巾等等。冰箱里甚至还有一个水壶。但没有餐具。我们刚刚去了早餐区，买了一些（金属的:-) 勺子、叉子和刀子放在房间里。
在房间里（139房间）一定要穿袜子。地毯很脏。光脚走路很快就会在脚底留下黑色的污垢。我怀疑地毯自从铺上之后就没清洗过。
房间里发现了3只不同的虫子。桌子没人清理。早餐种类有限，而且他们很难保证食物的供应和清洁。虽然可以睡一晚，但我不会再在那里住，也不会再付这家酒店的房费。
不会再住了
我以前很喜欢万豪。这家酒店太旧了，需要翻新！味道很重，看起来也很简陋！而且房间还没准备好
待遇很好，办公室所有的人都很友善，早餐也很好，非常感谢。我们很快就会回来，谢谢:)
The stay was excellent, 7 nights over Thanksgiving weekend. The beds are a little hard and the sheets a bit rough, but for the price acceptable. Be aware that the beds are Full size, not queens.
The hotel was clean, well maintained and had the friendliest stuff imaginable. They were always helpful and even took time to call us when we inadvertently left a couple of items behind. Wonderful quality and service!
Clean, comfortable room with a lot of space. The breakfast has great variety and is well prepared. The staff is always helpful.