酒店回复: Thank you for sharing your review. It's great to know how much you enjoyed our fantastic location, delicious breakfast, and your overall visit. Your comments are truly appreciated and will be shared with the team.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman
4.0分
其他
原文
翻译提供方：Google
泳池不错。就是不太明白为什么早餐区从早上5点就开始播放那么大声的音乐。
4.0分
朋友出游
原文
翻译提供方：Google
很方便，地铁就在门口，周边环境也很好，附近有餐厅和景点。
5.0分
家庭亲子
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The property and room were very nice.The breakfast is amazing and the lady that cooks the omelets is super nice. The front desk could be a bit more friendly.
They weren't rude by any means. However, interactions with them were not pleasant either. Housekeeping did a phenomenal job
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酒店回复: Thank you for sharing your review. We are thrilled to hear you enjoyed the beautiful property and that your room felt inviting and comfortable throughout your stay. It is wonderful to know our breakfast stood out as a highlight, and our team will be delighted to hear your kind words. We are also glad that housekeeping provided such attentive care. We appreciate your note about the front desk. We want every interaction to feel warm and welcoming, and we will be reviewing your feedback to ensure our service reflects the experience we aim to deliver.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman
5.0分
其他
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The whole experience was absolutely great from start to finish especially having Crystal & Henry assist us with all of our issues that came up a long the way. I checked out of the room at 11a & around 6 hours later I discovered that I left my company's laptop in the room I quickly went back to the hotel panicking & Crystal was there, I quickly told her of my problem, she quickly jumped into action called last & found, they had it, she let them know I was there to pick it up & to bring it up, because I had informed her that my train would be leaving in about 45 min, she mad a 2nd call to asked them to bring it up quickly & they did, ."THANK YOU CRYSTAL SO MUCH"! The room was clean, stacked with towels & other amenities. The cleaning crew responded to our request timely & politely. Wow and the Breakfast with eggs to order & omelets, Free happy hour daily doing your stay. Why would one stay anywhere else. I know won't..
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酒店回复: Thank you for writing such a detailed review! We are so thrilled to hear you enjoyed your stay at Embassy Suites and that Crystal and Henry stepped up to help make your stay extra enjoyable. We are particularly happy to hear that your laptop was returned to you safely and in a timely manner. This is the level of service and support we strive for, and we're so glad we were able to rise to the occasion for you. We are also so glad to hear your accommodations met your expectations. Providing guests with extra towels, clean rooms, and a quick response to housekeeping requests is so important to us, as we know that little details like these can add up to make a stay great. Our breakfast and happy hour offerings are both crowd favorites, as well, and we're so excited you enjoyed them. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to reach out to me at any time.Happy travels,Kevin B. Feldman
3.0分
家庭亲子
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Staff were great, no free WiFi which was a little annoying. Parking was available but right, don't bring a truck or large SUV. The door didn't always unlock with the key access. If you're traveling with kids you should check the pool hours. Great location, not a bad stay.
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酒店回复: Thank you for sharing your review. We are so glad that you were happy with our location, just steps from bustling King Street, and our attentive service. Complimentary WiFi is offered to all Hilton Honors members not only at this hotel, but all hotels within the Hilton family. There is no charge to sign up. We understand that parking can be tight in some areas; however, the upper deck of the garage is less used and typically offers an easier parking experience. As someone who drives a SUV into the garage daily, I can attest to it being easier to park on one of those decks. I am so sorry your key was not working properly. Another perk of being an Honors member is digital key. This is the ability to use your phone as your key. Either way, a hard key should work all the time and I am sorry yours did not. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to reach out anytime.Happy travels,Kevin B. Feldman
1.0分
其他
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Dear Embassy Suites Management,
I am writing to formally express my deep concern and disappointment regarding the condition of the room I reserved for my mother-in-law during her recent stay, as well as the unacceptable manner in which her complaint was handled by staff.
The reservation was for Wednesday, December 19th through Saturday, December 22nd, a stay we intentionally planned so she could travel from North Carolina to Maryland to attend and support me and my husband during our wedding ceremony. We booked this room specifically so she would have her own space, be comfortable, and rest after a long drive.
Unfortunately, what she experienced was far from the standard of quality and hospitality I have always associated with the Hilton family.
After checking in late due to travel, she woke the next morning to find what appeared to be dried blood on the bathroom wall. As individuals who both work in public safety, we know what dried blood looks like. This was not a small or subtle mark—it was multiple droplets, clearly visible, and something that should never be present in a properly cleaned hotel bathroom.
She immediately reported this to the staff. Instead of the concern and urgency one would expect with a sanitation issue, she was later told that the housekeeper claimed it was “coffee.” Not only was this dismissive, but it felt deliberately undermining. Whether the stain was blood, coffee, or anything else, the bottom line remains the same
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酒店回复: Thank you for writing a detailed review. We're disappointed to read about your mother-in-law's experience with us, and this is certainly not up to the elevated standards we pride ourselves on providing our guests. I am sorry you felt this frustration for close to a year, but thank you for sharing with us. We take the safety and health of our guests seriously, and we'll try to see if we can identify the suite she was in and if the folks she spoke with are still with us, we will definitely remind them how important great customer care is. Your comments will be shared with the whole team so we can work hard to ensure other guests do not leave the hotel with the same impression that your family left with.Thank you again for your review and for staying with us. I apologize again that we let you down. We hope to welcome you back again soon so we can restore your trust in us. As always, I invite anyone reading my responses to reach out anytime.Happy travels,Kevin B. Feldman
5.0分
家庭亲子
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We stay here the same week every year. We will always choose this hotel. It has everything. Convenience of parking, proximity to old town (trolley or walk), delicious breakfasts, a wonderful happy hour, staff that we’ve gotten to know these last few years, and a room for 4 people but with a separate area for our teenager! Highly recommend this hotel!!!
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酒店回复: Thank you for taking the time to write a review! It is wonderful to hear how much you enjoy returning and how the combination of easy parking, access to Old Town, generous breakfasts, and a relaxing happy hour continues to make your visits special. Your mention of the team members you have come to know over the years adds such a personal touch, and the separate space that works well for your teenager sounds like it brings real comfort to your family trips. Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to reach out anytime.Happy travels,Kevin B. Feldman
3.0分
情侣出游
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The staff is great...the rooms are a little older, saw a few bugs in our room...the water pressure is low, there was a connecting door to our room that appeared ajar, we needed to place chairs against it. No frills, but a decent stay.
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酒店回复: Thank you for taking the time to write a review. We're glad our wonderful team left a positive impression and that your overall stay was enjoyable. Every connecting door has two locks on each side, a bar, and a deadbolt. We will investigate which suite you were in so we can ensure that if something is amiss, we can correct it. I am sorry the door appeared to be open. I do wish you had let us know about this and the other challenges you faced, not only so we could offer a different suite, but so we could try to make it right for you while you were a guest.Thank you again for your review and for staying with us. We hope to welcome you back again soon. As always, I invite anyone reading my responses to contact me anytime.Happy travels,Kevin B. Feldman
床太硬了，睡着很不舒服。食物还行吧。
地理位置便利，距离国王街-老城地铁站仅一分钟步行路程。乘坐地铁前往市中心大约需要20-30分钟，但住宿价格非常合理。房间面积近50平方米，所以如果您独自入住，空间绰绰有余。浴室略显陈旧，但与其他选择相比，仍然非常划算。
早餐种类丰富，甚至还提供现点现做的煎蛋卷，这点很贴心。
如果您注册会员，入住期间最多可享受七天的免费Wi-Fi，所以除非您长期入住，否则Wi-Fi基本上是免费的。
泳池不错。就是不太明白为什么早餐区从早上5点就开始播放那么大声的音乐。
很方便，地铁就在门口，周边环境也很好，附近有餐厅和景点。
The property and room were very nice.The breakfast is amazing and the lady that cooks the omelets is super nice. The front desk could be a bit more friendly.
They weren't rude by any means. However, interactions with them were not pleasant either. Housekeeping did a phenomenal job
The whole experience was absolutely great from start to finish especially having Crystal & Henry assist us with all of our issues that came up a long the way. I checked out of the room at 11a & around 6 hours later I discovered that I left my company's laptop in the room I quickly went back to the hotel panicking & Crystal was there, I quickly told her of my problem, she quickly jumped into action called last & found, they had it, she let them know I was there to pick it up & to bring it up, because I had informed her that my train would be leaving in about 45 min, she mad a 2nd call to asked them to bring it up quickly & they did, ."THANK YOU CRYSTAL SO MUCH"! The room was clean, stacked with towels & other amenities. The cleaning crew responded to our request timely & politely. Wow and the Breakfast with eggs to order & omelets, Free happy hour daily doing your stay. Why would one stay anywhere else. I know won't..
Staff were great, no free WiFi which was a little annoying. Parking was available but right, don't bring a truck or large SUV. The door didn't always unlock with the key access. If you're traveling with kids you should check the pool hours. Great location, not a bad stay.
Dear Embassy Suites Management,
I am writing to formally express my deep concern and disappointment regarding the condition of the room I reserved for my mother-in-law during her recent stay, as well as the unacceptable manner in which her complaint was handled by staff.
The reservation was for Wednesday, December 19th through Saturday, December 22nd, a stay we intentionally planned so she could travel from North Carolina to Maryland to attend and support me and my husband during our wedding ceremony. We booked this room specifically so she would have her own space, be comfortable, and rest after a long drive.
Unfortunately, what she experienced was far from the standard of quality and hospitality I have always associated with the Hilton family.
After checking in late due to travel, she woke the next morning to find what appeared to be dried blood on the bathroom wall. As individuals who both work in public safety, we know what dried blood looks like. This was not a small or subtle mark—it was multiple droplets, clearly visible, and something that should never be present in a properly cleaned hotel bathroom.
She immediately reported this to the staff. Instead of the concern and urgency one would expect with a sanitation issue, she was later told that the housekeeper claimed it was “coffee.” Not only was this dismissive, but it felt deliberately undermining. Whether the stain was blood, coffee, or anything else, the bottom line remains the same
We stay here the same week every year. We will always choose this hotel. It has everything. Convenience of parking, proximity to old town (trolley or walk), delicious breakfasts, a wonderful happy hour, staff that we’ve gotten to know these last few years, and a room for 4 people but with a separate area for our teenager! Highly recommend this hotel!!!
The staff is great...the rooms are a little older, saw a few bugs in our room...the water pressure is low, there was a connecting door to our room that appeared ajar, we needed to place chairs against it. No frills, but a decent stay.