No fault of the staff, but the customer that checked in before me really smelled up the lobby of pot. ☹️
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酒店回复: Good morning Cathleen. We apologize for the odor left by the previous guest. We do our best but some things are beyond our control sadly. We hope you were able to enjoy your stay once you got to your room. Have a good day
2.0分
家庭亲子
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Upon check in, staff was rude about the reason my children and I were staying, she also asked for a card to put on file for damages, but then preauthorized $100 on the card. Upon getting into the room, the cups in the cupboard were full of food and debri, when I took them to the front desk for new ones, she insisted she couldn’t give them to me at the desk and had to bring them to my room later, not only was that uncomfortable as we weren’t even settled, but she was looking all around the room when she came up. Once we used the ice cold pool, we went to take showers, only to discover the shampoo, and body wash was locked in the holder on the wall in the shower and unusable. Upon getting out of the shower, my daughter stepped on something sharp. Looking down at the floor, I notice a tack ***** exposed on the floor between carpet and bathroom floor. I brought these issues up to manager as this is unacceptable and she said sorry. That’s it. I paid $150 for a room with all these issues, and unprofessional behavior of staff. Completely unacceptable. I will not book with Marriott Bonvoy again. I am beyond upset and disappointed to spend this kind of money on a room for my family from out of town to be let down.
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酒店回复: Hello Whitney. Sounds like you were not happy with your stay all around. We are sorry to hear that. Every guest is asked for a credit card and an authorization for incidentals placed on the card. This is procedure for most hotels.As to all the other issues you had during your stay, we apologize. We will continue to work with our staff to make improvements and do our best to ensure our guests are happy and comfortable. We wish you the best.
5.0分
其他
Love it and will definitely recommend my client as a travel agent. Appreciated
5.0分
其他
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brownies
took my kids for get away staff was amazing rooms are ammazing we baked brownies in the room borrowed a hand mixer from front desk. pool area was great.best free breakfast i have had at any hotel so many hot options
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酒店回复: Hello Amber. Thank you so much for letting us know about your stay with us. We are so glad you and the kiddos enjoyed your visit with us! The staff could smell those brownies! I hope they tasted as good as they smelled. We also hope you will visit us again soon!
1.0分
其他
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Worst hotel I've ever stayed in!
There were dirty wash clothes hanging in the shower and a pile of dirty towels shoved in the corner of the bathtub, and a dirty rubber glove. The coffee pot looked like it's never been cleaned, there was mildew in the bathtub and no body wash. There were leaves on the floor. And no USB plugs. I have photos but the site won't let me add them
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酒店回复: Good morning Jeff. I sincerely apologize for the issues with your room. This is absolutely not our standard, and I will be meeting with our housekeeping team and doing additional training to ensure it does not happen again. I appreciate the honesty in letting me know the issues that you had so that I can address them. Please feel free to call me at the hotel if you would like to discuss this further.
5.0分
情侣出游
No comparison with the treatment we received at the Fairmont Hotel. That issue will be dealt with next week.
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酒店回复: Thank you for staying at TownePlace Suites. I'm happy to hear we were able to provide a good experience for you and hope you will visit us again!
5.0分
其他
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Nice place
Nice place, pool was freezing couldn’t even stand with feet on first stair, no wash cloths in bathroom and only 2 hand towels otherwise it’s a nice motel
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酒店回复: Thank you for your feedback! We’re glad you enjoyed your stay overall. We apologize for the cold pool and the lack of washcloths and hand towels. Your comments help us improve, and we hope you’ll give us another chance to provide a perfect stay next time. Looking forward to welcoming you back!
5.0分
其他
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Wonderful hotel stay-home away from home
The room was very comfortable and convenient. I loved the full kitchen.
The staff was extremely friendly and helpful!
One suggestion would be to warm the pool up.
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酒店回复: Thank you for taking the time to respond to our survey. We know your time is valuable. It makes me extremely happy to hear that you enjoyed our staff. We strive to make every guest feel welcomed. In regards to the pool, we have a set temperature of 82 to 85 degrees. If we could turn it up any higher for you we would. Again, thank you so much for staying with us and we hope to see you again.
3.0分
情侣出游
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The couch looked pretty worn and dirty. Same for the pullout bed. I wish the listing had the sizes of the beds. I assumed it was a Queen, but it was much smaller. There is not enough room for two tall adults on the bed. The shower drained slowly, and there was no bathroom fan. The rooms are large and pretty soundproof. The work area had plenty of space for several monitors. Breakfast was great, workout room was fine.
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酒店回复: Good morning Alex. Thank you for letting us know the challenges with your room. We apologize for the older furnishings. My staff and I work hard to ensure we provide a clean and friendly stay for our guests. We are also anxiously awaiting renovations, which will hopefully be soon! We did address the slow drain and made sure the fan was working, so thank you again for letting us know about those things. We hope you will stay with us again. Have a great day.
5.0分
其他
Staff was very nice.
Our room was well appointed, clean. Breakfast was great. Nice area to eat. Pool too cold, hall carpet worn
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酒店回复: Good morning Carol. Thank you for staying with us at TownePlace Suites. I'm so happy to know you enjoyed your visit, and we appreciate the kind words about our staff. Hopefully we get our renovation soon, but until then we will continue to work hard on providing clean and friendly for our guests. Have a great day.
No fault of the staff, but the customer that checked in before me really smelled up the lobby of pot. ☹️
Upon check in, staff was rude about the reason my children and I were staying, she also asked for a card to put on file for damages, but then preauthorized $100 on the card. Upon getting into the room, the cups in the cupboard were full of food and debri, when I took them to the front desk for new ones, she insisted she couldn’t give them to me at the desk and had to bring them to my room later, not only was that uncomfortable as we weren’t even settled, but she was looking all around the room when she came up. Once we used the ice cold pool, we went to take showers, only to discover the shampoo, and body wash was locked in the holder on the wall in the shower and unusable. Upon getting out of the shower, my daughter stepped on something sharp. Looking down at the floor, I notice a tack ***** exposed on the floor between carpet and bathroom floor. I brought these issues up to manager as this is unacceptable and she said sorry. That’s it. I paid $150 for a room with all these issues, and unprofessional behavior of staff. Completely unacceptable. I will not book with Marriott Bonvoy again. I am beyond upset and disappointed to spend this kind of money on a room for my family from out of town to be let down.
Love it and will definitely recommend my client as a travel agent. Appreciated
brownies
took my kids for get away staff was amazing rooms are ammazing we baked brownies in the room borrowed a hand mixer from front desk. pool area was great.best free breakfast i have had at any hotel so many hot options
Worst hotel I've ever stayed in!
There were dirty wash clothes hanging in the shower and a pile of dirty towels shoved in the corner of the bathtub, and a dirty rubber glove. The coffee pot looked like it's never been cleaned, there was mildew in the bathtub and no body wash. There were leaves on the floor. And no USB plugs. I have photos but the site won't let me add them
No comparison with the treatment we received at the Fairmont Hotel. That issue will be dealt with next week.
Nice place
Nice place, pool was freezing couldn’t even stand with feet on first stair, no wash cloths in bathroom and only 2 hand towels otherwise it’s a nice motel
Wonderful hotel stay-home away from home
The room was very comfortable and convenient. I loved the full kitchen.
The staff was extremely friendly and helpful!
One suggestion would be to warm the pool up.
The couch looked pretty worn and dirty. Same for the pullout bed. I wish the listing had the sizes of the beds. I assumed it was a Queen, but it was much smaller. There is not enough room for two tall adults on the bed. The shower drained slowly, and there was no bathroom fan. The rooms are large and pretty soundproof. The work area had plenty of space for several monitors. Breakfast was great, workout room was fine.
Staff was very nice.
Our room was well appointed, clean. Breakfast was great. Nice area to eat. Pool too cold, hall carpet worn