BED BUGS!!! I stayed here Saturday May 3rd. A few days later I was covered with bites, which watered confirmed as bed bugs by a doctor. I filed a claim with the hotel’s insurers (who only covers for medical claims) and they admitted my claim was true and paid for my urgent care visit. I have asked the hotel to refund me for that night’s stay once the bed bug bites were authenticated and they aren’t replying, so hopefully You read my review and decide against staying here!
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for any issues you experienced during your stay. Guest comfort and safety are very important to us, and we take all concerns seriously. Please note that the hotel was not made aware of these concerns during your stay, and your report was received over a month later. We also understand that you stayed at other hotels during your travels, which makes it difficult to confirm that the issue originated at our property. Additionally, we were unable to verify with the insurance company whether the payment you mentioned was indeed made. We maintain very high standards for our pest control services and take great care in ensuring our rooms are properly maintained.
5.0分
独自旅行
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The room was great but the highlight is the front desk team! Extremely efficient and helpful they made the stay unforgettable. Tyeshia is awesome! I will return for sure, big thanks!
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your room and that our front desk team, especially Tyeshia, made such a positive impression. We’ll be sure to pass along your compliments—they’ll be delighted! We can’t wait to welcome you back on your next visit.
2.0分
商务出差
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The room showed extreme signs of wear: rust, holes, and overall old design throughout. I did utilize the shuttle, but it took close to 45 minutes to pick up from DCA and then on the way out the driver did not drop me off at the station I requested. In fact, she told me “we don’t go there” and I said “it’s on the list of shuttle stops the front desk.”
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酒店回复: Thank you for your feedback. we sincerely apologize for the issues you experienced during your stay, including the condition of the room and the shuttle service. This is not the standard we strive to provide, and I understand how frustrating this must have been. We will review the room concerns with our maintenance and housekeeping teams, and I will follow up with our shuttle service to ensure all stops are honored as listed. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.
5.0分
商务出差
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Great stay from start to finish. At check-in my request for high floor room was accomplished. The hotel was clean and the staff at the front were courteous and accommodating throughout the stay. Whole Foods and several restaurants are nearby.
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酒店回复: Thank you for your wonderful review! We're delighted to hear that you had a great stay from start to finish. It's fantastic that we could accommodate your request for a high-floor room and that you found our hotel clean and our staff courteous and accommodating. We're also glad you enjoyed the nearby Whole Foods and restaurants. We look forward to welcoming you back soon!
和妻子在这里住了两晚。房间大小合适，电视超大，而且是智能电视。
地理位置优越，出行便利。住宿环境干净、舒适，服务人员也很友好。
入住后我对这家酒店的第一印象非常粗略。我们下了电梯到了我们的楼层，立即闻到了********的味道。我们在房间里呆了大约一个小时，然后才去吃晚饭，那时气味就进入了我们的房间。我们到前台通知他们并为我们换了房间。吃完晚饭回来后，我们得到了一个新房间。最初一切都很好。大约一个小时后，地板上也弥漫着********的味道。我们还发现我们的邻居非常吵闹，除了晚上 11 点到凌晨 3 点之间，他们可能已经出去了，整个晚上的大部分时间都是这样。那天晚上我们没有太多休息。街上的噪音很大，但我们住在 10 楼。还有一名男子在室外座位区抽烟********，朝车库走去。我知道酒店无法控制客人的行为，但考虑到酒店年久失修的状况，我觉得我们的经历并不罕见。
不是一家很棒的酒店。每两天才提供一次客房清洁服务，即便如此，在我入住一周期间他们两次忘记了。电梯上的按钮不亮。这家咖啡馆的价格高得离谱：一个百吉饼 6.5 美元。我不会再呆在这里了。
我出差住在这家酒店。当一群孩子办理入住时我在这里。他们实行零监督，当我打电话给前台时，他们说“孩子们”必须在晚上 10 点之前保持安静。我的孩子们敲着我的门，尖叫着，在走廊里跑来跑去。这个地方是地球上最糟糕的地方，完全是一个无法无天的环境。
酒店住宿体验远不如人意，原因如下： 1. 一些前台工作人员不知道 Bonvoy 大使酒店积分如何运作，这证明许多人都缺乏培训。 A。早上的前台工作人员告诉我，他“刚刚在这里工作”，经理会在几个小时内到达帮助我。没有人回复我。 b.请求经理支持，但没有人回复我。 2. 酒店房间有：沙发上的垫子塌陷了。 b.浴室里发霉 C.破损或极度磨损的家具。 d.窗帘被撕破 3. 账单错误且难以纠正。我们的家族从小就经营酒店，我知道拥有和经营一家酒店非常困难，这家酒店就证明了它有多么困难。我不会再入住这家酒店，因为该地区以同样的价格还有很多其他优质酒店。
BED BUGS!!! I stayed here Saturday May 3rd. A few days later I was covered with bites, which watered confirmed as bed bugs by a doctor. I filed a claim with the hotel’s insurers (who only covers for medical claims) and they admitted my claim was true and paid for my urgent care visit. I have asked the hotel to refund me for that night’s stay once the bed bug bites were authenticated and they aren’t replying, so hopefully You read my review and decide against staying here!
The room was great but the highlight is the front desk team! Extremely efficient and helpful they made the stay unforgettable. Tyeshia is awesome! I will return for sure, big thanks!
The room showed extreme signs of wear: rust, holes, and overall old design throughout. I did utilize the shuttle, but it took close to 45 minutes to pick up from DCA and then on the way out the driver did not drop me off at the station I requested. In fact, she told me “we don’t go there” and I said “it’s on the list of shuttle stops the front desk.”
Great stay from start to finish. At check-in my request for high floor room was accomplished. The hotel was clean and the staff at the front were courteous and accommodating throughout the stay. Whole Foods and several restaurants are nearby.