The highway noise was pretty loud so ask for a room on the west side(front)...away from the highway.
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酒店回复: Thank you for taking the time to leave a review! We look forward to seeing you again in the future.
1.0分
其他
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Room key never worked,
First room I went to had an issue with the bed; felt like bugs were bitting me the whole time.
Second room the key card didn’t work.
They upgraded me to a new room but even still, every day I had to have my key card re-activated during my stay.
Would give 0 stars if applicable
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酒店回复: Thank you for leaving a review. We apologize for the inconveniences during your stay as that does not meet our brand standard. I have shared your feedback with the Guest Services leadership team to ensure this does not happen in the future. Thank you again.
4.0分
商务出差
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Clean and quiet room. Staff very friendly, courtyard was wonderful. Did not like breakfast options, there was no continental breakfast, so went out for breakfast. Wasn't there in time for dinner so i cannot speak on that.
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酒店回复: Thank you for taking the time to leave a review. I have shared your feedback with the Food and Beverage department. We look forward to seeing you again in the future.
2.0分
家庭亲子
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At 8 on a Saturday night they had 1 person checking people in. The wait took forever. I requested a crib upon checking in. An hour later I stopped by the front desk to find out it had been delivered to the wrong room. Bathtub was like sandpaper (not comfortable but helpful for preventing slips). The walls are paper thin.You can hear doors being shut in the hallway. No free breakfast, although there is breakfast If you want to pay a high price. The hot tub was nice. It's not a bad place, it's just not what's right for me and my family in the future.
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酒店回复: We apologize for the inconvenience of your check-in experience as that does not meet our standard. I have shared your feedback with the guest services department to ensure this does not happen in the future. Thank you for your review.
5.0分
情侣出游
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Only complaint was the room was obviously poorly cleaned. There was significant amounts of long hair in the shower, dust a debris all over surfaces. Staff was friendly, check in was great.
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酒店回复: Thank you for taking the time to leave a review!I have shared your feedback with the housekeeping leadership team to ensure this does not happen in the future. I have also shared your feedback with the guest services leadership team. Thank you again!
5.0分
其他
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Very nice hotel. No breakfast, but is available for pay. should at least offer free coffee in the morning.
Otherwise great experience. Rooms are large. Very clean and comfortable. Would stay here again.
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酒店回复: Thank you for your excellent review! I have shared your feedback with the leadership teams. We look forward to seeing you again in the future!
3.0分
商务出差
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The rooms are a bit outdated. The pillows were not comfortable at all. The bathroom was not clean very well. The hair dryer did not work. Only one front desk lady that worked in the evenings was very courteous and seemed in a very good mood daily.
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酒店回复: Thank you for taking the time to leave a review. I have shared your feedback with the housekeeping and maintenance leadership team. I am sorry that your stay did not meet our brand standard, but we will work to ensure this does not happen again. Thank you again for your review.
4.0分
情侣出游
No microwave in the room, a very small refrigerator. As far as breakfast did not anywhere they were serving breakfast.
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酒店回复: Thank you for taking the time to leave a review. We hope you come visit us again in the future! While we do not have microwaves in our rooms, we do keep them on standby should you ever need one. We will be happy to bring one to you! We do have a restaurant in our lobby that serves breakfast until 9:30 AM and it reopens for dinner in the evening. Thank you again for taking the time to leave us a review!
我们住得很愉快。
我还等着你们的退款呢！我发了照片，然后就离开了酒店，去了希尔顿花园酒店！但我急需退款！
The highway noise was pretty loud so ask for a room on the west side(front)...away from the highway.
Room key never worked,
First room I went to had an issue with the bed; felt like bugs were bitting me the whole time.
Second room the key card didn’t work.
They upgraded me to a new room but even still, every day I had to have my key card re-activated during my stay.
Would give 0 stars if applicable
Clean and quiet room. Staff very friendly, courtyard was wonderful. Did not like breakfast options, there was no continental breakfast, so went out for breakfast. Wasn't there in time for dinner so i cannot speak on that.
At 8 on a Saturday night they had 1 person checking people in. The wait took forever. I requested a crib upon checking in. An hour later I stopped by the front desk to find out it had been delivered to the wrong room. Bathtub was like sandpaper (not comfortable but helpful for preventing slips). The walls are paper thin.You can hear doors being shut in the hallway. No free breakfast, although there is breakfast If you want to pay a high price. The hot tub was nice. It's not a bad place, it's just not what's right for me and my family in the future.
Only complaint was the room was obviously poorly cleaned. There was significant amounts of long hair in the shower, dust a debris all over surfaces. Staff was friendly, check in was great.
Very nice hotel. No breakfast, but is available for pay. should at least offer free coffee in the morning.
Otherwise great experience. Rooms are large. Very clean and comfortable. Would stay here again.
The rooms are a bit outdated. The pillows were not comfortable at all. The bathroom was not clean very well. The hair dryer did not work. Only one front desk lady that worked in the evenings was very courteous and seemed in a very good mood daily.
No microwave in the room, a very small refrigerator. As far as breakfast did not anywhere they were serving breakfast.