酒店回复: Thank you for your feedback, we’re glad you enjoyed the convenient location and that our team was able to accommodate your room change quickly. We understand your concerns about the back area and will share this with our team to ensure all guests feel safe and comfortable during their stay.

酒店回复: Thank you for staying with us! We appreciate you making us aware of some issues and we will pass them along to the appropriate departments. We hope to host you again if you happen to be in the area in the future!

酒店回复: Dear Jerome,Thank you for your review. We sincerely apologize for the room change during your stay. Unfortunately, because your reservation was made through a third-party platform, we are unable to adjust the pricing directly as these platforms manage the rates and bookings. We completely understand your frustration and regret that we couldn’t resolve this issue during your visit.Please feel free to reach out to the third-party provider directly to inquire about any possible adjustments or refunds. If there’s anything else we can assist with, please don’t hesitate to contact us.

酒店回复: Dear Dodie,Thank you for your understanding and for taking the time to share your experience. We truly appreciate your patience during the late check-in, and we're glad everything worked out in the end. We hope you had a comfortable stay and would love to welcome you back anytime!

酒店回复: Dear Matt,Thank you for staying with us. We hope to see you again soon.

酒店回复: Dear Scott,Thank you for staying with us. We hope to see you again soon.

酒店回复: Dear Jenny,Thank you for staying with us while visiting Charlottesville. We appreciate the time you took to let us know about the bed in your room. We will pass this along to the appropriate team members to be addressed accordingly. We look forward to seeing you again, should your travels bring you this way.