酒店回复: Dear Guest, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel, including our associates, beds, and breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Rachel GillespieGeneral Manager

酒店回复: Dear Guest, We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for all of your generous compliments, and we hope to have the pleasure of welcoming you to Fairfield Inn & Suites Asheville Outlets again soon.Nicholas GoedeGeneral Manager

酒店回复: Dear Guest, It is a pleasure to read about your experience, and we appreciate you taking the time to share it. The convenience of our location is something we are proud of, and we are glad it supported your plans so well. Knowing that both your accommodations and the shared spaces met the level of comfort you were seeking is truly encouraging. Our team works hard to offer a welcoming environment, and it is wonderful that the morning offerings and the relaxing soak after your day on the trails added ease to your stay. Thank you for choosing us, and we look forward to the opportunity to welcome you back to Fairfield Inn & Suites Asheville Outlets whenever your travels bring you to Asheville. Rachel GillespieGeneral Manager

酒店回复: Dear Guest, We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We are also disappointed that we did not provide you with the welcome you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve.Rachel GillespieGeneral Manager

酒店回复: Dear Guest, It was a pleasure to welcome you to Fairfield Inn & Suites Asheville Outlets, and we do appreciate your kind rating. However, we would like to extend our apologies for the concerns with the hot tub and television, and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. We have also taken note of your specific comments regarding what transpired at the front desk. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest a wonderful experience. Thank you again; we hope to welcome you back soon.Rachel GillespieGeneral Manager

酒店回复: Dear Guest, We are delighted to hear that you had such a positive experience with our check-in service. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable at Fairfield Inn & Suites Asheville Outlets, and we hope to have the opportunity to do so again soon!Rachel GillespieGeneral Manager

酒店回复: Dear Nancy, We are very sorry to hear that the hot tub was closed due to cleaning and maintenance during your visit. We completely understand how disappointing this must have been, especially being it a deciding factor in choosing our hotel. We will certainly discuss your comments with our team to ensure our guests have precise details about our amenities and offerings. We also apologize if the service at breakfast didn’t reflect the warm and welcoming environment we strive to provide each day. We’ll be addressing this internally to ensure our team consistently delivers a more positive experience for all of our guests. Thank you again for your thoughtful comments. We hope you will give us another opportunity to provide a more seamless and enjoyable stay in the future.Rachel GillespieGeneral Manager

酒店回复: Dear Guest, Thank you for taking time out of your day to post a review. We appreciate your kind rating. However, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for your feedback; it was a pleasure hosting your visit.Rachel GillespieGeneral Manager

酒店回复: Dear Guest, We are sorry about the cleanliness issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for the inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you for taking the time to write a review of Fairfield Inn & Suites Asheville Outlets. We hope to have the opportunity to make your next stay with us outstanding in every respect.Nicholas GoedeGeneral Manager