酒店回复: Dear Guest, We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for all of your generous compliments, and we hope to have the pleasure of welcoming you to Fairfield Inn & Suites Asheville Outlets again soon.Nicholas GoedeGeneral Manager
4.0分
家庭亲子
展开
The purpose for selecting this hotel was they had a hot tub. Unfortunately, the hot tub was shut down, we were told due to the need for a professional cleaning and could not be used until approved by the health department. The breakfast attendant was cranky all 4 days I was there, maybe he wanted to use the hot tub too 😕.
展开
酒店回复: Dear Nancy, We are very sorry to hear that the hot tub was closed due to cleaning and maintenance during your visit. We completely understand how disappointing this must have been, especially being it a deciding factor in choosing our hotel. We will certainly discuss your comments with our team to ensure our guests have precise details about our amenities and offerings. We also apologize if the service at breakfast didn’t reflect the warm and welcoming environment we strive to provide each day. We’ll be addressing this internally to ensure our team consistently delivers a more positive experience for all of our guests. Thank you again for your thoughtful comments. We hope you will give us another opportunity to provide a more seamless and enjoyable stay in the future.Rachel GillespieGeneral Manager
5.0分
其他
Okay
Breakfast was not what we expected and we had a soiled chair in our room. Staff took care of it promptly and was very apologetic.
展开
酒店回复: Dear Guest, We are sorry about the cleanliness issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for the inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you for taking the time to write a review of Fairfield Inn & Suites Asheville Outlets. We hope to have the opportunity to make your next stay with us outstanding in every respect.Nicholas GoedeGeneral Manager
3.0分
其他
展开
Just ok
Room was sparsely decorated but clean. The ac unit lacked the ability to shut off the fan less you turn the unit off. Hence the fan constantly ran so we had to turn the unit off overnight. Breakfast was good. Coffee was very good.
展开
酒店回复: Dear Guest, We hope you had an overall satisfactory visit and that you liked our well-maintained accommodations and delicious breakfast offerings. That said, we are sorry if you experienced any difficulties due to the air unit in your room. Please know our front desk is always available and happy to help make your stay as comfortable as possible. Thank you for choosing us and for your candid review. We would welcome another opportunity to welcome you back on your next trip to the area.Nicholas GoedeGeneral Manager
5.0分
情侣出游
It was clean, there was parking for a trailer, everyone was friendly. We arrived early and our room as available so we were able yo check in early.
展开
酒店回复: Dear Guest, We are thrilled to know your stay was perfect and that you enjoyed our impeccable accommodations and attentive associates. We are also pleased you appreciated the early check-in and our parking space. Thank you for choosing Fairfield Inn & Suites Asheville Outlets and for your kind feedback. We look forward to seeing you again soon. Nicholas GoedeGeneral Manager
4.0分
家庭亲子
展开
The only thing I didn’t like were the outdated & loud coolers in the rooms. I mean, it kept the room cool but you could tell it was working hard since it is summer. Hopefully they can update those soon.
展开
酒店回复: Dear Guest, Thank you for taking the time to review Fairfield Inn & Suites Asheville Outlets. We were delighted to read how much you enjoyed your stay with us. However, we hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Nicholas GoedeGeneral Manager
1.0分
其他
Old hotel with horrible mattresses. Sit on it and fall to the wood frame. Place can definitely use a refresh.
展开
酒店回复: Dear Guest, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We also strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Nicholas GoedeGeneral Manager
5.0分
其他
Great stay.
The room was incredibly clean and the front desk employees were amazing.
展开
酒店回复: Dear Guest, Thank you for taking the time to share such excellent feedback for Fairfield Inn & Suites Asheville Outlets! We are delighted to read that you had such a wonderful experience, from our spotless accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Nicholas GoedeGeneral Manager
5.0分
商务出差
Everything was great here, the staff were all top notch and the breakfast was pretty solid.
展开
酒店回复: Dear Guest, We are delighted that you had a memorable stay with us. Thank you for taking notice of our devoted staff and the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. We will enjoy sharing your kind remarks with them. Thank you for taking the time to review your experience at Fairfield Inn & Suites Asheville Outlets. We hope to be your hotel of choice whenever your travels bring you back to the city.Nicholas GoedeGeneral Manager
酒店很不错，干净整洁，服务员也很友好。酒店对面就是奥特莱斯购物中心，开车到蓝岭公路大约10分钟，地理位置优越。
舒适
The purpose for selecting this hotel was they had a hot tub. Unfortunately, the hot tub was shut down, we were told due to the need for a professional cleaning and could not be used until approved by the health department. The breakfast attendant was cranky all 4 days I was there, maybe he wanted to use the hot tub too 😕.
Okay
Breakfast was not what we expected and we had a soiled chair in our room. Staff took care of it promptly and was very apologetic.
Just ok
Room was sparsely decorated but clean. The ac unit lacked the ability to shut off the fan less you turn the unit off. Hence the fan constantly ran so we had to turn the unit off overnight. Breakfast was good. Coffee was very good.
It was clean, there was parking for a trailer, everyone was friendly. We arrived early and our room as available so we were able yo check in early.
The only thing I didn’t like were the outdated & loud coolers in the rooms. I mean, it kept the room cool but you could tell it was working hard since it is summer. Hopefully they can update those soon.
Old hotel with horrible mattresses. Sit on it and fall to the wood frame. Place can definitely use a refresh.
Great stay.
The room was incredibly clean and the front desk employees were amazing.
Everything was great here, the staff were all top notch and the breakfast was pretty solid.