酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place in order to prevent such issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area so we can provide the level of service you both expect and deserve.
酒店回复: Thank you for your valuable review. We sincerely apologize for your recent experience at the Grand Bohemian Asheville and Red Stag Grill. We will use your feedback and address these service issues.Please contact the Grand Bohemian Hotel in Asheville and ask to speak with a manager and we would be please to assist you regarding your recent stay.
酒店回复: We are sorry that you had a poor experience at our property. The person knocking was a housekeeper providing turndown service that you requested to be in the evening. Sorry to lose your loyalty but we wish you the absolute best in your future endeavors.
酒店回复: Thank you for taking the time out of your day to let us know about your stay with us. However, I do want to apologize about your party not being able to get any sleep. Hopefully, you will give us another chance in the future to rectify the issues you experienced in your previous stay.
酒店回复: We understand and looked into your reservation, seeing that you did book a king room in the private manor building. Had we any availability to move you into the main hunting lodge we absolutely would have, but we were sold out for that time. Please let us know when you plan on returning and we will make sure you are in the main hunting lodge.
5.0分
情侣出游
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My husband and I stayed here and wow..what a gorgeous hotel. Our room was very large clean and quiet. We enjoyed the cozy lobby with a cocktail at night and breakfast was very good. We will definitely stay here again! ❤️
5.0分
其他
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Tremendous Time at the Grand Bohemian in Ashe
Upon arrival I was greeted by the very kind and informative front desk fellows. The Lobby has extremely unique decor which reminds me of a hunting cabin. The restaurant and gift shop are all very close to the lobby and check in area. The room was spacious and nice. I very much enjoyed dinner in the main restaurant with an excellent server and excellent food. You can count on this restaurant. Coffee in the morning was great and I do appreciate this hotel, mostly due to the five star quality staff. It's a special experience and I will be back again.
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酒店回复: Thank you for your kind word and high rating. We truly appreciate you staying with us.
5.0分
其他
Wonderful stay
2 nd night in restaurant not as good S the first but the manager came over and was extremely nice and helpful
5.0分
其他
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Excellent stay
Front desk very helpful and amazing. Valet excellent. Restaurant very good but wish they had a few more choices.
Could use a sundry shop. Mainly loco wear and jewelry
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酒店回复: Thank you for your kind words. We are thrilled to hear you enjoyed your stay with us.
不推荐，或许可以改进，但现在周围环境非常吵闹，而且酒店正好位于施工区的中心。我们试了两个不同的房间。房间里的空调坏了。我们选择这家酒店是因为它有电动汽车充电桩——但充电桩坏了。这是一个严重的问题，我不确定工作人员是否意识到了这一点，因为他们只给了我们一瓶葡萄酒作为补偿。如果你曾经因为用电问题而在EV Go上额外付费，你就会明白，当一家酒店承诺提供三个电动汽车充电桩时，肯定有一个是可以正常使用的。
高档床上用品。大浴缸。员工很棒。干净。有房车作为当地交通工具。晚餐和早餐都很棒。和Chloe一起在水疗中心做了一次超棒的氧气GLO面部护理。酒店对面就是比特摩尔村和比特摩尔庄园的入口。
******* 网站显示，此类房型中有一些房间配有漂亮的浴缸。我们入住时，还没来得及看房，就询问了升级服务，却被告知已经订满了。所以，当我们到达没有浴缸的房间时，我们根本没必要再要求换一间带浴缸的房间。房间本身很不错，但我们预想的照片上的那个房间要好得多。否则，我们肯定会选择格罗夫公园酒店。
非常失望，在红鹿餐厅的房间里用餐。我打电话到餐厅点餐，他们却告诉我，如果是外带，他们无法接受订单，必须通过酒店前台。他们确实接受了我简单的订单——土豆泥和一份芝士通心粉。他们搞砸了，给了我两个土豆，尽管收据上写着我点的是什么。我打电话点餐时，他们告诉我要等很长时间……就为了土豆？！等待的时间真长。但是，当他们需要修改订单时，芝士通心粉花了15分钟才修改好。
一开始，他们说不收现金？！？但她错了，他们收现金，但等了10分钟才找零，找零的时候还少给了我1美元。我指出后，那位女士问我：“你真的要1美元吗？”……我对那里的服务很不满意，就离开了。
一年前我们在那里吃午饭，那天我们只有一张桌子，我们等了一个小时才拿到一个汉堡！
我们提早休息了，晚上8点15分，有人敲门，一直没停。我终于起身问是谁，是一位会说西班牙语的女士。我说“不会说西班牙语”，她问“水吗？”
我打电话给前台，想确认这是否正常，结果被告知“没有”。这让我和女朋友觉得，这可能是有人试图闯入我们的房间。
我们提前一天离开。我不会推荐这家酒店，以后也不会再来了。
员工很棒，服务也很棒！超爱代客泊车！工作人员让一切都变得超级便捷。我唯一的抱怨是外面街道的噪音。因为每小时都有一列火车经过，我根本没法睡觉。不过它就在市中心，所以下次我可能会订一个远离市区的车位。
多年来，我一直来这里和凯斯勒的其他酒店。我订了一间“大床房”，虽然住惯了，结果却被安排到“街对面”。这简直是“诱饵换汤”！洗手池太小，微型冰箱（连一瓶酒都放不下），没有浴缸，浴室也没有门？！？！！一切都与我之前的入住体验以及*******预订页面上的照片完全相反。如果一位忠实顾客就被这样对待，那我彻底放弃这家酒店了，以后再预订凯斯勒酒店时我会三思而后行。
My husband and I stayed here and wow..what a gorgeous hotel. Our room was very large clean and quiet. We enjoyed the cozy lobby with a cocktail at night and breakfast was very good. We will definitely stay here again! ❤️
Tremendous Time at the Grand Bohemian in Ashe
Upon arrival I was greeted by the very kind and informative front desk fellows. The Lobby has extremely unique decor which reminds me of a hunting cabin. The restaurant and gift shop are all very close to the lobby and check in area. The room was spacious and nice. I very much enjoyed dinner in the main restaurant with an excellent server and excellent food. You can count on this restaurant. Coffee in the morning was great and I do appreciate this hotel, mostly due to the five star quality staff. It's a special experience and I will be back again.
Wonderful stay
2 nd night in restaurant not as good S the first but the manager came over and was extremely nice and helpful
Excellent stay
Front desk very helpful and amazing. Valet excellent. Restaurant very good but wish they had a few more choices.
Could use a sundry shop. Mainly loco wear and jewelry