Had a medical emergency so was unable to travel and literally the morning after the cancellation window I requested an exception through ********** to the hotel given the circumstances. They would not budge. I did not actually stay at the hotel but would not be able to recommend them given their inability to be lenient with their customers.
4.0分
家庭亲子
展开
We were totally ignored upon arrival! Staff member didn’t even wave and knowledge us.
House keeping was loud in the hallway at 9:30 the next morning. Started vacuuming in room beside us. Kept hitting the wall with the vacuum. Uugghhh!!!
Young lady at the bar area was extremely nice and engaging!! After leaving, I called back after realizing I left a few items in the refrigerator. Young man at front desk was very pleasant and even went back to room to collect items for me.
4.0分
其他
展开
Great location- we came from Baltimore and stopped to visit Mount Vernon. Hotel across the street from a big shopping center with full nice grocery store, coffee shop, ice cream shop. Hotel clean and staff friendly. Everything worked great. Lobby was pleasant with bar and food available. Pool and hot tub looked cloudy but the area was clean- could just be an off day. We did not swim. We would definitely stay again- we only planned one night and there was enough in Mt Vernon area to stay a few nights.
5.0分
商务出差
Helpful staff. Attentive. Kind. Clean. Comfortable beds. Beautiful. All around A+. They have everything you need without any compromise.
1.0分
其他
展开
Needs new management
My room wasn’t serviced once. The front desk said they didn’t have anyone to work the bar. The customer service was poor. I was completely disappointed by their performance.
房间干净整洁，周围环境优美
干净 服务态度好
酒店很干净，员工也很亲切，非常棒。
我是出差来的。酒店宽敞舒适，很不错。
房间很干净，但是枕头味道难闻，根本睡不着。
早餐非常令人失望——所有肉类容器都是空的，咖啡壶也是空的。我等了十分钟才喝到咖啡。
热水器也是空的，五分钟后才送来温水。
我不会再入住这家酒店，也不会推荐给其他人。
Had a medical emergency so was unable to travel and literally the morning after the cancellation window I requested an exception through ********** to the hotel given the circumstances. They would not budge. I did not actually stay at the hotel but would not be able to recommend them given their inability to be lenient with their customers.
We were totally ignored upon arrival! Staff member didn’t even wave and knowledge us.
House keeping was loud in the hallway at 9:30 the next morning. Started vacuuming in room beside us. Kept hitting the wall with the vacuum. Uugghhh!!!
Young lady at the bar area was extremely nice and engaging!! After leaving, I called back after realizing I left a few items in the refrigerator. Young man at front desk was very pleasant and even went back to room to collect items for me.
Great location- we came from Baltimore and stopped to visit Mount Vernon. Hotel across the street from a big shopping center with full nice grocery store, coffee shop, ice cream shop. Hotel clean and staff friendly. Everything worked great. Lobby was pleasant with bar and food available. Pool and hot tub looked cloudy but the area was clean- could just be an off day. We did not swim. We would definitely stay again- we only planned one night and there was enough in Mt Vernon area to stay a few nights.
Helpful staff. Attentive. Kind. Clean. Comfortable beds. Beautiful. All around A+. They have everything you need without any compromise.
Needs new management
My room wasn’t serviced once. The front desk said they didn’t have anyone to work the bar. The customer service was poor. I was completely disappointed by their performance.