酒店回复: Hello Morgan,Thank you for sharing your feedback with us. We’re glad to hear you found our team welcoming and enjoyed the main areas of the hotel. We do apologize for the concerns you experienced with parking and, most importantly, the cleanliness of your room. What you described is not the standard we strive to provide, and your comments have been shared with our housekeeping team to ensure this is addressed. We appreciate your honesty and hope you’ll consider giving us another opportunity in the future to provide you with a better stay.
酒店回复: Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards, and we look forward to being your host again in the very near future! Your survey comments indicate that you had an issue with our breakfast for which I sincerely apologize. I have forwarded your comments to our food and beverage manager who is certain to take the corrective steps needed to improve in this area.Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business, and we look forward to being of service to you in the very near future.
酒店回复: Thank you for taking the time to provide us with a review about your recent stay. As the Front Desk Supervisor at the Downtown DoubleTree St. Paul, I assure you that my team and I are working very hard to provide all of our guests with the products and services that will allow you to give us a positive review of your stay. Your comments indicate that you had an issue with your room. I sincerely apologize for these issues that you experienced during your stay. I have forwarded your comments to our housekeeping manager who is certain to take the corrective steps needed to improve in this area.Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business, and we look forward to being of service to you in the very near future.
4.0分
商务出差
原文
翻译提供方：Google
酒店周围的所有餐厅/商店都关门了。不知道是不是因为周一晚上，但酒店附近没有餐饮选择，确实很不方便。
另外，酒店没有提供免费欧陆式早餐和停车位，这点我很喜欢。
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酒店回复: Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards, and we look forward to being your host again in the very near future! Your survey comments indicate that you had an issue with lack of dining options on Monday for which I sincerely apologize. I have forwarded your comments to our food and beverage manager who is certain to take the corrective steps needed to improve in this area.Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business, and we look forward to being of service to you in the very near future.
房间没有水 需要跟柜台索取 浴室有上一位房客使用的肥皂 房间灯光昏暗 电视老旧 整体比预期中差 但是同等价格比起其他的饭店算是非常不错了
位置很棒，窗外就能看到大教堂，还可以。
酒店员工很友好，酒店的主要区域看起来也不错。入住手续办理不太理想，停车位太小。我建议先把车停在隔壁的坡道再办理入住。房间还行，但浴室有点脏，淋浴间里有头发，不是我们的。我们在床下发现了碎屑。我们住的时间不长，所以还好，但我不会再住那里了。
我不得不扣掉一颗星……这家酒店很棒，房间也很舒适。但是我们付的价钱，竟然还要额外付停车费，然后每人 20 美元的早餐费，而早餐的选择真的不比我们前一天晚上在 Econolodge 吃的更好？你是认真的吗？对于这么贵的早餐，你至少应该期待一些新鲜的鸡蛋和香肠或类似的东西。是的，有新鲜水果。但是鸡蛋只有袋装的冷煮鸡蛋，其他的都是碳水化合物。我是糖尿病前期患者，不能以糖和碳水化合物来开始新的一天，我需要蛋白质。我不得不强忍着怒火，把煮鸡蛋咽下去，同时还要为花那么多钱而感到愤怒。
我们浴室的镜子上全是牙膏，其中一个灯罩上有很多很大的污渍。太恶心了。没有纸和笔。而且没有免费停车！付了房费的人应该可以免停车费。如果价格合适，我还会再住这里。
酒店周围的所有餐厅/商店都关门了。不知道是不是因为周一晚上，但酒店附近没有餐饮选择，确实很不方便。
另外，酒店没有提供免费欧陆式早餐和停车位，这点我很喜欢。
他们没有收取预期的每晚50美元的押金/押金，外加每晚的停车费。我到前台办理入住时，被收取了全额住宿费（我通过*******预付），他们说是操作错误，应该从*******卡扣款，并表示会将每晚的费用退还到我的卡上，大概3-5个工作日内到账。我入住的第二天晚上，他们又试图从我的信用卡上扣款231美元和115美元，但我已冻结了信用卡。我回国后会联系酒店管理层和Capital One。
我被锁在房间门外一晚，无法取用我的个人物品，包括洗漱用品、衣物、个人物品，甚至孩子的药物。工作人员最终给我换了一间房间让我过夜，并说第二天早上大楼维修人员会来修理坏掉的门锁，到时候我就可以取回我的物品了。他们还承诺，由于这次糟糕的体验，我会得到住宿费的补偿，但离开酒店后，酒店多次试图跟进，却声称对此一无所知。不用说，我根本没得到任何补偿，他们只是用尽各种手段让我离开。
酒店很适合住一晚。步行即可到达餐厅和Xcel中心。酒店餐厅人手不足。泳池区很脏，电梯也很脏。工作人员非常友好！
我们很喜欢这里，步行即可到达Xcel能源中心和一些不错的酒吧和餐厅。我们带着小孙子们，一路都很安全。