酒店回复: Dear Waleria,We appreciate you choosing Hotel MTK Mount Kisco for your recent stay. We are delighted to hear that you found your room spacious, clean, and comfortable, with an ideal temperature. It is also wonderful to know that you appreciated the bathroom and the provided robe. Please accept our sincere apologies for any misunderstanding regarding the availability of a bellman at our hotel. We value your feedback and hope to have the pleasure of welcoming you back on your next visit to the area.
酒店回复: Dear John,Thank you for sharing your review. Enhancing guest comfort often comes down to thoughtful touches like these, and feedback regarding functional design is truly valuable. Suggestions like yours help guide ongoing efforts to refine amenities and improve the experience for our guests. We look forward to welcoming you back to Hotel MTK Mount Kisco again soon.
4.0分
家庭亲子
原文
翻译提供方：Google
浴室有脏水味。房间总体很一般。200多一晚的房费，本来就没想过更好的。
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酒店回复: Dear Richard,Thank you for your recent stay and for taking the time to share your valuable feedback. While we're grateful for your rating, we're sorry to hear we fell short of meeting your expectations and that you were disappointed with aspects of your visit. Please accept our apologies for any issues you encountered with the bathroom water; while this is certainly not a usual occurrence, we will review your feedback internally to ensure this is rectified. We consider all comments an opportunity to continually monitor guest satisfaction and areas where we need to be doing better. We appreciate your input, and we hope to have the chance to impress you the next time you're in the area.
4.0分
家庭亲子
原文
翻译提供方：Google
干净，优质的客户服务。
4.0分
家庭亲子
原文
翻译提供方：Google
非常好，很干净。
5.0分
其他
原文
翻译提供方：Google
一切都很整洁
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酒店回复: Dear Araeli,We sincerely appreciate your recent stay at Hotel MTK Mount Kisco and the perfect rating you awarded us! It delights us to know that you found our hotel exceptionally tidy. Your kind review means the world to us, and we earnestly look forward to the opportunity of welcoming you back for another outstanding experience.
5.0分
家庭亲子
原文
翻译提供方：Google
超级客户服务
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酒店回复: Dear Russell,Thank you for your kind words! Delivering excellent customer service is always a top priority, and it's rewarding to know our team made a positive impression during your stay. It was a pleasure having you here, and we hope you return soon.
简单但很方便。酒店坐落在一个可爱的乡村小镇里。
晚上9点半我们去酒吧喝一杯，因为听说他们营业到11点。
酒吧里灯火通明，酒保看到我们后就开始猛地把椅子摔到桌子上，示意他要关门了。店里弥漫着一股刺鼻的漂白剂味。很明显，我们不受欢迎。我去找前台，但他好像戴着耳机在打私人电话，完全无视我们。
真是糟糕的体验。
至于清洁度，一切都非常干净！
没有行李员服务，至少我们到达时没有行李员帮忙把行李送到房间。
位置很好！
面积很大！
空调完美！
浴室设施齐全，有充足的毛巾、浴袍以及所有淋浴必需品。
床垫塌陷
忙碌了一天后，我试图入睡，结果床垫塌陷到床架上，状况非常糟糕。我和前台经理沟通后，他们似乎在我投诉后才更换了床垫。酒店还可以，但感觉像是预算有限的情况下运营的。
我唯一的建议是，浴室水槽上需要不同的肥皂盒。扁平的塑料会粘住肥皂，导致使用肥皂困难。需要一个带排水孔的肥皂盒，方便放置肥皂。可惜的是，你家的肥皂盒是所有希尔顿酒店（例如纽约中城希尔顿酒店）的标准配置。
浴室有脏水味。房间总体很一般。200多一晚的房费，本来就没想过更好的。
干净，优质的客户服务。
非常好，很干净。
一切都很整洁
超级客户服务