酒店回复: Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez passé une bonne expérience, apprécié le confort des lits, le petit déjeuner, ainsi que la gentillesse de notre personnel. Au plaisir de vous accueillir de nouveau très bientôt !
4.0分
家庭亲子
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Hotel seems worn but it appears that updates are in progress so would stay again. The employee that greeted us and checked us in was AWESOME & very professional.
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酒店回复: Thank you for sharing your experience about your recent stay. We hope to see you again soon!
3.0分
家庭亲子
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Breakfast was good. Location was very good. Guest service was also good. But rooms with queen beds are actually full not queen (too small for two people to share). And although we asked for room cleaning service requested with 24 hrs anticipation on our 6 days stay, they never did. We had to ask front desk for new towels and toilet paper twice.
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酒店回复: Thank you for sharing about your recent stay with us. I have shared your feedback with the team here so that they can review policy and procedures. We hope to see you again soon!
2.0分
家庭亲子
Just an average hotel. Pool was closed. Breakfast was limited. Shower door was off track and wouldn’t stay closed. Linens were stained.
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酒店回复: Thank you for taking the time to complete a survey. I apologize that we fell short of your expectations. I have shared your feedback with the Housekeeping Manager so that they can review hotel policy and guidelines. Thank you again for sharing your experience with us.
4.0分
其他
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The room was clean, close to stores I frequented as I was there like a grocery store, target and Starbucks. And the staff was super friendly. Hotel was quiet even though it had quite a full parking lot.
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酒店回复: Thank you for sharing your experience about your recent stay with us. We are delighted to hear that you enjoyed your time with us. We hope to see you again soon!
1.0分
其他
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Very nice staff, but, checked in given room on 2nd floor. Off elevator filthy carpets and huge garbage bags of beer cans at each door. Went to our room which had not been cleaned.
Got room on 3rd floor. Noticed rat and bug traps on top of refrigerator, cabinet door off hinge, black hairs on bathroom floor. Window was broken as well
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酒店回复: We are so sorry to hear that you had this experience. I have shared your feedback with the housekeeping leaders to assure this is an isolated incident.
4.0分
其他
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Room was clean, thought toilet appeared to be leaking and shower door did not close properly. And air conditioning unit had been left off, so room was too warm and muggy when I arrived. I still rate the hotel as good since I considered these minor conveniences that did not interrupt my stay.
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酒店回复: Thank you for sharing your experience about your recent stay. I have shared your feedback with the leadership team here at Springhill Suites. We hope to see again in the future, when your travels bring you back to the Glen Allen area.
3.0分
其他
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The room was a bit smaller for a Spring Hill suites but still comfortable and clean, very quiet. The pool was not clean and there was a ceiling leak in the dining room that had not been repaired yet. May have been recent, the leak was still dripping. Staff was friendly and helpful
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found your room comfortable, clean, and quiet, and that our staff was friendly and helpful.We sincerely apologize for the issues you encountered with the pool and the ceiling leak in the dining area. Your comments have been shared with our team so we can address these concerns promptly and improve the experience for our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future.
1.0分
其他
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Three different rooms.. I just accepted the 3rd room offered because I was beyond exhausted. ...refrigerator broken. Smelled like urine, dirty couch and carpets.. stains everywhere.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the multiple issues you encountered during your stay. This is far below the standard of service and cleanliness we strive to provide, and we completely understand your frustration.Your comments regarding the rooms, cleanliness, and broken refrigerator have been shared with our team to ensure immediate corrective action. We truly regret that your experience was so disappointing and appreciate you bringing these matters to our attention.We hope you might consider giving us another opportunity in the future to provide the high-quality stay you should have received.
太棒了。
安静舒适的酒店住宿
体验良好，床很舒服，早餐不错，员工非常友善。
Hotel seems worn but it appears that updates are in progress so would stay again. The employee that greeted us and checked us in was AWESOME & very professional.
Breakfast was good. Location was very good. Guest service was also good. But rooms with queen beds are actually full not queen (too small for two people to share). And although we asked for room cleaning service requested with 24 hrs anticipation on our 6 days stay, they never did. We had to ask front desk for new towels and toilet paper twice.
Just an average hotel. Pool was closed. Breakfast was limited. Shower door was off track and wouldn’t stay closed. Linens were stained.
The room was clean, close to stores I frequented as I was there like a grocery store, target and Starbucks. And the staff was super friendly. Hotel was quiet even though it had quite a full parking lot.
Very nice staff, but, checked in given room on 2nd floor. Off elevator filthy carpets and huge garbage bags of beer cans at each door. Went to our room which had not been cleaned.
Got room on 3rd floor. Noticed rat and bug traps on top of refrigerator, cabinet door off hinge, black hairs on bathroom floor. Window was broken as well
Room was clean, thought toilet appeared to be leaking and shower door did not close properly. And air conditioning unit had been left off, so room was too warm and muggy when I arrived. I still rate the hotel as good since I considered these minor conveniences that did not interrupt my stay.
The room was a bit smaller for a Spring Hill suites but still comfortable and clean, very quiet. The pool was not clean and there was a ceiling leak in the dining room that had not been repaired yet. May have been recent, the leak was still dripping. Staff was friendly and helpful
Three different rooms.. I just accepted the 3rd room offered because I was beyond exhausted. ...refrigerator broken. Smelled like urine, dirty couch and carpets.. stains everywhere.