酒店回复: Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez passé une bonne expérience, apprécié le confort des lits, le petit déjeuner, ainsi que la gentillesse de notre personnel. Au plaisir de vous accueillir de nouveau très bientôt !
1.0分
其他
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Very nice staff, but, checked in given room on 2nd floor. Off elevator filthy carpets and huge garbage bags of beer cans at each door. Went to our room which had not been cleaned.
Got room on 3rd floor. Noticed rat and bug traps on top of refrigerator, cabinet door off hinge, black hairs on bathroom floor. Window was broken as well
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酒店回复: We are so sorry to hear that you had this experience. I have shared your feedback with the housekeeping leaders to assure this is an isolated incident.
4.0分
其他
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Room was clean, thought toilet appeared to be leaking and shower door did not close properly. And air conditioning unit had been left off, so room was too warm and muggy when I arrived. I still rate the hotel as good since I considered these minor conveniences that did not interrupt my stay.
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酒店回复: Thank you for sharing your experience about your recent stay. I have shared your feedback with the leadership team here at Springhill Suites. We hope to see again in the future, when your travels bring you back to the Glen Allen area.
3.0分
其他
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The room was a bit smaller for a Spring Hill suites but still comfortable and clean, very quiet. The pool was not clean and there was a ceiling leak in the dining room that had not been repaired yet. May have been recent, the leak was still dripping. Staff was friendly and helpful
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found your room comfortable, clean, and quiet, and that our staff was friendly and helpful.We sincerely apologize for the issues you encountered with the pool and the ceiling leak in the dining area. Your comments have been shared with our team so we can address these concerns promptly and improve the experience for our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future.
1.0分
其他
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Three different rooms.. I just accepted the 3rd room offered because I was beyond exhausted. ...refrigerator broken. Smelled like urine, dirty couch and carpets.. stains everywhere.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the multiple issues you encountered during your stay. This is far below the standard of service and cleanliness we strive to provide, and we completely understand your frustration.Your comments regarding the rooms, cleanliness, and broken refrigerator have been shared with our team to ensure immediate corrective action. We truly regret that your experience was so disappointing and appreciate you bringing these matters to our attention.We hope you might consider giving us another opportunity in the future to provide the high-quality stay you should have received.
2.0分
其他
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The room we were given first was not cleaned. Sheets were slept in and towels were still dirty on the floor. Given a 2nd room and the reading lights in the bed didnt work and there was a hole in the wall where an outlet used to be.
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酒店回复: We are very sorry to hear about the issues you experienced with both rooms. A room not being properly cleaned is unacceptable, and the maintenance concerns you mentioned fall short of the standards we strive to uphold. Your feedback has been shared with our housekeeping and maintenance teams so this can be addressed immediately. We truly regret the inconvenience and appreciate you bringing these matters to our attention.
2.0分
家庭亲子
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Hello This Derrick Moselely And I Stayed In Hotel SpringHill Suites by Marriott Richmond North/Glen Allen Location On August 29th To August 31st Because Of My Wedding In That Area. The Only Issue I Had Was That I Stayed In Room 327 And The Pull Out Mattress From Under The Couch Had Like Alot Of Pee Stains On It And Blood Stains And It Smelled. So Me , My Wife And 2 Kids Had To Sleep In One Bed And Was Not Comfotable At All With Us In It. I Addressed It To The Lady At The Front Deal Of The Issue Of What Was Wrong And Also The Top Part Of The AC/ Heat Cover Came Off But Everything Else Was Okay.
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酒店回复: Dear Derrick, Thank you for taking the time to share your experience with us. First, congratulations on your wedding—we’re honored you chose to stay with us during such a special occasion. We are truly sorry to hear about the condition of the sofa bed and the inconvenience this caused you and your family. This is not reflective of our standards, and we understand how uncomfortable this must have been. Please know we are addressing this with our housekeeping and maintenance teams to ensure this does not happen again. We would like the chance to make this right—please reach out to us directly so we can follow up personally. Your feedback is very important to us, and we appreciate the opportunity to improve.
3.0分
情侣出游
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We stayed four days and housekeeping never came, no fresh towels. All employees were very kind and friendly. The hotel was pretty clean for being under construction but the sheets didn’t fit the bed properly and had to be pulled back on several times throughout stay. Breakfast area was well kept and delicious.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear you enjoyed our friendly team, clean hotel, and well-kept breakfast area. We’re truly sorry, however, for the housekeeping issues and the inconvenience with the bed linens during your stay. Your feedback is very valuable, and we’ll be sharing it with our team to make improvements. We hope to have the opportunity to welcome you back for a smoother experience in the future.
1.0分
情侣出游
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This stay could be summed up : if it could go wrong, it did go wrong. Our first room was musty smelling and had no TV reception. A so-called maintenance man came to check on it, said he knew what was wrong and would be back; an hour and a half later never returned. The front desk moved us to another room, but the TV remote batteries were dead; had to replace them. In the shower the soap dispenser was empty. In trying to get some ice for our water bottles, ice machine empty. This will be our last stay here.And the room we were moved to was by the side entrance, so every one’s comings and goings were heard all night. And the first room had filthy carpet with pet stains and mold in the bathroom tub. All in all, a disaster!
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酒店回复: We sincerely apologize for the disappointing experience you had during your stay. From the condition of the first room to the service delays and the issues with your second room, we understand how frustrating this must have been. This is far from the standard we strive to provide, and we will be addressing each of the concerns you mentioned with our team immediately. While we regret that this was your last stay with us, we truly appreciate your feedback as it helps us make necessary improvements.
太棒了。
安静舒适的酒店住宿
体验良好，床很舒服，早餐不错，员工非常友善。
Very nice staff, but, checked in given room on 2nd floor. Off elevator filthy carpets and huge garbage bags of beer cans at each door. Went to our room which had not been cleaned.
Got room on 3rd floor. Noticed rat and bug traps on top of refrigerator, cabinet door off hinge, black hairs on bathroom floor. Window was broken as well
Room was clean, thought toilet appeared to be leaking and shower door did not close properly. And air conditioning unit had been left off, so room was too warm and muggy when I arrived. I still rate the hotel as good since I considered these minor conveniences that did not interrupt my stay.
The room was a bit smaller for a Spring Hill suites but still comfortable and clean, very quiet. The pool was not clean and there was a ceiling leak in the dining room that had not been repaired yet. May have been recent, the leak was still dripping. Staff was friendly and helpful
Three different rooms.. I just accepted the 3rd room offered because I was beyond exhausted. ...refrigerator broken. Smelled like urine, dirty couch and carpets.. stains everywhere.
The room we were given first was not cleaned. Sheets were slept in and towels were still dirty on the floor. Given a 2nd room and the reading lights in the bed didnt work and there was a hole in the wall where an outlet used to be.
Hello This Derrick Moselely And I Stayed In Hotel SpringHill Suites by Marriott Richmond North/Glen Allen Location On August 29th To August 31st Because Of My Wedding In That Area. The Only Issue I Had Was That I Stayed In Room 327 And The Pull Out Mattress From Under The Couch Had Like Alot Of Pee Stains On It And Blood Stains And It Smelled. So Me , My Wife And 2 Kids Had To Sleep In One Bed And Was Not Comfotable At All With Us In It. I Addressed It To The Lady At The Front Deal Of The Issue Of What Was Wrong And Also The Top Part Of The AC/ Heat Cover Came Off But Everything Else Was Okay.
We stayed four days and housekeeping never came, no fresh towels. All employees were very kind and friendly. The hotel was pretty clean for being under construction but the sheets didn’t fit the bed properly and had to be pulled back on several times throughout stay. Breakfast area was well kept and delicious.
This stay could be summed up : if it could go wrong, it did go wrong. Our first room was musty smelling and had no TV reception. A so-called maintenance man came to check on it, said he knew what was wrong and would be back; an hour and a half later never returned. The front desk moved us to another room, but the TV remote batteries were dead; had to replace them. In the shower the soap dispenser was empty. In trying to get some ice for our water bottles, ice machine empty. This will be our last stay here.And the room we were moved to was by the side entrance, so every one’s comings and goings were heard all night. And the first room had filthy carpet with pet stains and mold in the bathroom tub. All in all, a disaster!