First of all the stove would not come Friday morning i call front dest for someone to come up not one came i have to call a store owner i no he told me how to get it on. Nother to wash the dish with. The housekeeping didn't clean when i ask them. It was a stay that all.
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酒店回复: Dear Cora,We are glad you reached out and appreciate the chance to host you. Your feedback shows that the stove issue, lack of dishwashing support, and housekeeping response did not meet the level of service we strive to provide. We are reviewing these concerns with our team to ensure that appliances function properly, support is timely, and housekeeping meets expectations, so future guests experience a smoother and more comfortable stay.Sincerely,Hotel Manager
2.0分
其他
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They gave my room away when I tried to check in it was someone new at the desk.. I've stayed there many times before but this night had me driving around trying to find somewhere to stay
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酒店回复: Dear Darrin,We are grateful that you have chosen to stay with us multiple times and appreciate you sharing your experience. Your feedback shows that the room situation during check-in caused significant inconvenience, which is not the standard we aim to provide. We are reviewing this incident with our team to strengthen our check-in procedures and ensure returning guests receive the reliable service and accommodations they expect. Your comments help us prevent similar issues in the future.Sincerely,Hotel Manager
4.0分
其他
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Its okay
It was acceptable given the nightly rate. The only thing I didn’t like was. We discovered the room shower didn’t work. They refused to change rooms. My dad which has a rod in his back, had to bathe using the tub facet.
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酒店回复: Thank you for your review. We are glad you felt the value matched your stay, though we regret to hear about the issue with the shower and the inconvenience it caused for your father. Your comments are important, and we will be sure to share them with the team to address. We appreciate you taking the time to share your experience.
4.0分
朋友出游
Great place to stay but was on 3rd floor and no elevator 😟
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酒店回复: Dear Judith,We are glad that your stay was enjoyable and that you found the hotel a great place to stay. Your feedback also highlights the inconvenience of being on the third floor without an elevator, which we understand can affect comfort for some guests. We are reviewing ways to better communicate room locations and options to ensure future stays are more convenient and meet every guest’s expectations.Sincerely,Hotel Manager
2.0分
家庭亲子
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Towels were not clean. Needed to go downstairs to get more towels, but they were dirty as well. Also, the roomkeys were inoperable half the time, so it made getting into the room very frustrating.
5.0分
其他
It was great, easy, clean, and friendly! Close to everything
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酒店回复: Dear Stephanie,Thank you for being our guest and sharing your kind review. Our team at Candlewood Suites Olive Branch (Memphis Area) takes great pride in ensuring our guests have a fantastic stay, so we are thrilled you were impressed with our spotless accommodations and friendly service. We look forward to welcoming you back on future trips to the area.
5.0分
其他
If back in town, will stay there again!
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酒店回复: Dear Andreas,We’re so glad to hear you had a great experience and would choose to return on your next visit. Thank you for sharing your kind words, and we look forward to welcoming you back again.
5.0分
其他
Was a great stay loved it
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酒店回复: Dear Myisha, Thank you for staying with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Candlewood Suites Olive Branch (Memphis Area) soon for another great stay!
1.0分
其他
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I want my money back
The room was not clean there was blood on the light fixtures.. they were roaches in the room.. Rome was not vacuumed.. very noisy guest to the point of criminal.. the cooktop did not work.. shower with subpar concerning hygiene and cleanliness.. soap dispenser was broken
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酒店回复: Dear Richard,We apologize for the disappointing experience you had during your stay. Your feedback is valuable, and we take your concerns seriously. Rest assured, we're investigating these issues to ensure they are addressed promptly and to prevent any recurrence.Please contact us directly regarding your refund, and we'll do our best to resolve this matter to your satisfaction.Sincerely,Hotel Manager
5.0分
商务出差
clean property and friendly staff.
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酒店回复: Dear Guest,Thank you for your kind words! We're pleased to hear you enjoyed our clean property and friendly staff. We hope to host you again soon!Sincerely, Hotel Manager
First of all the stove would not come Friday morning i call front dest for someone to come up not one came i have to call a store owner i no he told me how to get it on. Nother to wash the dish with. The housekeeping didn't clean when i ask them. It was a stay that all.
They gave my room away when I tried to check in it was someone new at the desk.. I've stayed there many times before but this night had me driving around trying to find somewhere to stay
Its okay
It was acceptable given the nightly rate. The only thing I didn’t like was. We discovered the room shower didn’t work. They refused to change rooms. My dad which has a rod in his back, had to bathe using the tub facet.
Great place to stay but was on 3rd floor and no elevator 😟
Towels were not clean. Needed to go downstairs to get more towels, but they were dirty as well. Also, the roomkeys were inoperable half the time, so it made getting into the room very frustrating.
It was great, easy, clean, and friendly! Close to everything
If back in town, will stay there again!
Was a great stay loved it
I want my money back
The room was not clean there was blood on the light fixtures.. they were roaches in the room.. Rome was not vacuumed.. very noisy guest to the point of criminal.. the cooktop did not work.. shower with subpar concerning hygiene and cleanliness.. soap dispenser was broken
clean property and friendly staff.