酒店回复: Thank you we are glade to here you enjoyed your stay and we apricated that our rooms were up to your standards
3.0分
其他
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Staff was good, however, they did not have a record of me showing up on the 26th even after I had added that day more than month before. I haven't seen the bill yet, but I hope that it didn't exceed what we agreed to.
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酒店回复: no sir we did not. As far as your receipt, ******* should have sent you one.
5.0分
家庭亲子
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The room was clean and spacious. The staff were good and allowed me to do a late check-out at the last minute. The breakfast was tasty and the coffee excellent.
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酒店回复: Thank you so much for staying with us. We truly appreciate your visit and hope to welcome you back again soon.
2.0分
其他
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One of the front desk employees I dealt with had a care less attitude - sassy and generally unhelpful. When I asked her anything, she responded as if I were a burden. I called down from my room and let the call ring and ring but never got an answer. When I mentioned it to her after I came down, she insisted that the phone never rang. A renter must only pick up the receiver and press the “front desk button to be connected. The free breakfast was almost unpalatable - underdone, unattractive, and tasteless. I will look for someplace else next time.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable service you encountered during your stay. No guest should ever feel like a burden, and we are very sorry for the attitude and lack of assistance you received at the front desk. We will be addressing this behavior directly with the team to ensure it does not happen again.We also apologize for the unanswered call to the front desk and for the frustration this caused. Additionally, we regret that our breakfast did not meet your expectations and fell short in both quality and presentation.Your feedback is extremely valuable, and we will be using it to make immediate improvements. We truly appreciate you bringing these issues to our attention, and we are very sorry that your experience did not reflect the level of service we aim to provide.
2.0分
商务出差
There was no microwave in the room... not expected from such a pricey hotel... even streetside motels have microwaves....
我住过一个月，这次给我爱人定的，服务不错，餐食相对中国人来说还是简单了点，卫生也还行，服务也比较到位
位置很好，房间宽敞干净，还提供简单早餐。不过酒店前台似乎需要更友善一点，也需要加强培训。
酒店很干净也很新，就是班车早上七点才开始运营，其他都非常好！
酒店离机场很近，这也是我们选择入住的原因。房间非常干净舒适。我们没有享用早餐。唯一不足之处是泳池房实在太冷了。下水很费劲（泳池水温本来就凉），但出来更难受，因为房间实在太冷了。不过，一回到走廊就感觉暖和多了。
这是我经历过的最糟糕的体验。他们之前说提供免费机场接送服务，但打电话过去却说这项服务早就停止了。他们根本不接电话，虽然有24小时前台，但根本没人值班。
離機場近, 房間乾淨
Staff was good, however, they did not have a record of me showing up on the 26th even after I had added that day more than month before. I haven't seen the bill yet, but I hope that it didn't exceed what we agreed to.
The room was clean and spacious. The staff were good and allowed me to do a late check-out at the last minute. The breakfast was tasty and the coffee excellent.
One of the front desk employees I dealt with had a care less attitude - sassy and generally unhelpful. When I asked her anything, she responded as if I were a burden. I called down from my room and let the call ring and ring but never got an answer. When I mentioned it to her after I came down, she insisted that the phone never rang. A renter must only pick up the receiver and press the “front desk button to be connected. The free breakfast was almost unpalatable - underdone, unattractive, and tasteless. I will look for someplace else next time.
There was no microwave in the room... not expected from such a pricey hotel... even streetside motels have microwaves....