酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the inconveniences you experienced, including the non-working phone and soap dispenser, dirty shower curtains, and beeping smoke alarm. This is not the experience we aim to provide, and we’ll address these issues with our team immediately.Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方：Google
没有隔音设施，噪音水平非常高（I-95 高速公路非常近）。
没有任何培训的无能员工无法与经理沟通，并通过********多次尝试但没有成功。
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酒店回复: Thank you for your review of our hotel. I want to apologize for the inconvenience you've had during your stay. We will make sure we learn from your experience and be able to provide better service to you and our other guests going forward. We would love to have you stay with us again, if you can give us another opportunity to make it right. Thank You.
3.0分
商务出差
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Room did not have much for kitchen, we had to ask for plates because there were none. There was one coffee cup and a glass. The whole place smelled like smoke, and even though it was posted smoke free, the room had an ash tray right on the table, so it was obvious to connect the dots. The hotel was fine for us but if you have any kind of fancy hotel expectations, you won’t find them here.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate your kind remarks about your stay. We also acknowledge your concerns regarding the kitchen amenities and room condition. Your comments will help us improve our services to ensure a more comfortable experience for all guests in the future.Sincerely,Hotel Manager
5.0分
其他
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The parking lot is nice and big but shared with another hotel. It was decently lit. They have electric chargers as well. The staff was very friendly on check in and were very quick. The rooms were nice and big. They had plenty of pillows and towels.
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酒店回复: Dear Guest,Thank you for your wonderful feedback and perfect rating. We are delighted you enjoyed our spacious rooms, friendly and efficient staff, and convenient parking with electric chargers. Your kind words motivate us to maintain high standards. We look forward to welcoming you back for another great stay.Sincerely,Hotel Manager
1.0分
其他
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Will never go back.
Parking horrible — shared with another hotel. Carpets dirty. Smells musty and not clean. Smoke detector disassembled and wires hanging out in bedroom. Dishwasher full of dishes — not sure if clean or dirty. No cream or sugar and only one coffee cup in room. Front desk has no creamer until the manager came but we never saw that person. Highway right out window.cars and trucks going by all night. Bed squeaked. Sheets smelled. Trim piece coming off inside kitchen cupboard.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and for the many issues you encountered, including cleanliness, maintenance, and parking concerns. Your comments will be reviewed carefully to make necessary improvements. We regret the inconvenience and disappointment caused during your stay.Sincerely,Hotel Manager
1.0分
其他
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CANDLEWOOD SUITES
The first suite that I booked had an odor and the water coming out of the faucet was brown. I was moved to another suite in which the scent was better. However the television did not work in the living area of the Suite. The television in the bedroom did work so I didn’t want to further complain. I then noticed stains on the toilet seat, curtains, walls, extremely dirty remote control that I cleaned. The room also had poor air quality. The building has two elevators and neither has an inspection sign. The doors to the entrance do not close, safety hazard. Staff attempted to helped within their perimeters.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered during your stay, including the room condition, cleanliness concerns, air quality, and safety hazards. These matters are not reflective of the standards we strive to uphold. We will address your concerns with our housekeeping, maintenance, and management teams immediately to ensure they are corrected. Your feedback is important in helping us improve for future guests.Sincerely, Hotel Manager
4.0分
其他
My stay was just like my stays in the past, everything was good, the staff was pleasant, the room was clean,.
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酒店回复: Dear Guest,Thank you for your kind feedback. We're delighted to hear that your experience was consistent with your past stays and that you enjoyed the clean room and friendly staff. We always strive to maintain a high standard and look forward to welcoming you back for another great visit.Sincerely, Hotel Manager
3.0分
其他
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The room had nice kitchenette setup including coffee. It would have been nice to have a coffee pot to make the coffee. Housekeeping was knocking on the door around 10:00 but check out is 11:00. Overall, an okay place for a one night stay.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are pleased to hear you enjoyed the kitchenette setup and coffee. We appreciate your feedback about the coffee pot and housekeeping timing and will work on improving these details. We hope to welcome you again for a more comfortable stay.Sincerely, Hotel Manager
4.0分
其他
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It’s nice hotel but they need breakfast in the morning. They need a ice machine , replace some shower curtains.. Hope they keep up that hotel an don’t like it go down hill.. But yes please get some type a f breakfast..
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酒店回复: Dear Dorothea,Thank you for your feedback. We are glad you enjoyed your stay and appreciate your suggestions regarding breakfast, the ice machine, and shower curtains. Your comments are valuable and will help us make improvements to maintain a high standard for all guests.Sincerely,Hotel Manager
2.0分
情侣出游
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I asked for two towels and they didn’t have any because they’re dirty. I asked 4 hours afterwards, they could only give me one. The bed was very small for two adults.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you stayed with us and appreciate your feedback. We regret the inconvenience with the towels and bed size and are working to improve these areas. Your comments help us enhance our service for a more comfortable stay in the future.Sincerely,Hotel Manager
房间里的电话坏了。皂液器坏了。浴帘很脏，烟雾报警器发出哔哔声
没有隔音设施，噪音水平非常高（I-95 高速公路非常近）。
没有任何培训的无能员工无法与经理沟通，并通过********多次尝试但没有成功。
Room did not have much for kitchen, we had to ask for plates because there were none. There was one coffee cup and a glass. The whole place smelled like smoke, and even though it was posted smoke free, the room had an ash tray right on the table, so it was obvious to connect the dots. The hotel was fine for us but if you have any kind of fancy hotel expectations, you won’t find them here.
The parking lot is nice and big but shared with another hotel. It was decently lit. They have electric chargers as well. The staff was very friendly on check in and were very quick. The rooms were nice and big. They had plenty of pillows and towels.
Will never go back.
Parking horrible — shared with another hotel. Carpets dirty. Smells musty and not clean. Smoke detector disassembled and wires hanging out in bedroom. Dishwasher full of dishes — not sure if clean or dirty. No cream or sugar and only one coffee cup in room. Front desk has no creamer until the manager came but we never saw that person. Highway right out window.cars and trucks going by all night. Bed squeaked. Sheets smelled. Trim piece coming off inside kitchen cupboard.
CANDLEWOOD SUITES
The first suite that I booked had an odor and the water coming out of the faucet was brown. I was moved to another suite in which the scent was better. However the television did not work in the living area of the Suite. The television in the bedroom did work so I didn’t want to further complain. I then noticed stains on the toilet seat, curtains, walls, extremely dirty remote control that I cleaned. The room also had poor air quality. The building has two elevators and neither has an inspection sign. The doors to the entrance do not close, safety hazard. Staff attempted to helped within their perimeters.
My stay was just like my stays in the past, everything was good, the staff was pleasant, the room was clean,.
The room had nice kitchenette setup including coffee. It would have been nice to have a coffee pot to make the coffee. Housekeeping was knocking on the door around 10:00 but check out is 11:00. Overall, an okay place for a one night stay.
It’s nice hotel but they need breakfast in the morning. They need a ice machine , replace some shower curtains.. Hope they keep up that hotel an don’t like it go down hill.. But yes please get some type a f breakfast..
I asked for two towels and they didn’t have any because they’re dirty. I asked 4 hours afterwards, they could only give me one. The bed was very small for two adults.