The staff was very friendly and hotel was very clean.
Wish the room would've been bigger but overall everything was great.
2.0分
情侣出游
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Not someone who likes to pay nearly $45.00 for some coffee and two small bowls of oatmeal.
When I booked the room breakfast was advertised as being included in the room rate - but I guess I was mistaken!
I am also not a fan of 'Event' rates that are nearly double the usual rates.
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酒店回复: Thank you for taking the time to share your feedback. We regret that your recent stay did not meet expectations, particularly regarding breakfast and the perception of our room rates.To clarify, our hotel does not apply “event rates.” Room pricing fluctuates based on occupancy levels and the competitive landscape in our area, and we strive to remain fair and transparent in this process. That said, we understand how this may have felt during your visit.Reviewing the rate you booked, it did not include breakfast. We do offer rates with breakfast included, however, you booked the pre-paid, non-refundable rate. We appreciate your candid comments, as they help us refine the guest experience. We hope to have the opportunity to welcome you back and provide the seamless stay you expect and deserve.
5.0分
其他
Staff courteous. Room had some lightbulbs that are flickering and no explanation of how to turn on fridge. But clean
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酒店回复: Thank you for your feedback. We’re glad you found our staff courteous and your room clean. We apologize for the flickering lightbulbs and unclear fridge instructions, and will address these right away. Your comments help us improve, and we look forward to providing you with an even smoother stay next time.
2.0分
其他
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The hotel itself is in need of repairs. The floors were dirty throughout. The bathroom smelled of urine and had several things broken. We also didn’t get a towel exchange despite being told we would. Potholes in the parking lot, holes in the wall, caulking needed in the shower, etc. For $300/night we expected a lot more.
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry that your stay did not reflect the standards we strive to uphold. Your feedback about the condition of the floors, bathroom, and overall maintenance is deeply concerning, and I want to assure you that we are actively addressing these issues with our housekeeping and engineering teams.We understand that at $300 per night, you expected a much higher level of comfort and care—and you were right to expect that.Please know that your comments are not taken lightly. We are committed to making the necessary repairs and improvements to ensure future guests experience the quality and hospitality we’re known for.Warm regards,
1.0分
商务出差
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I stayed at this Courtyard by Marriott during a business trip to JMU, and unfortunately, it was one of the worst Courtyard experiences I’ve ever had.
When I first checked in, I was assigned a room directly next to the elevator. I immediately went back down to request a different room, and while the front desk agent did switch me, her attitude made the interaction less than welcoming.
The new room was no better. It smelled strongly of mildew, felt dirty, and was very outdated. Honestly, it had more of a motel feel than what I would expect from a Marriott property. I couldn’t even relax because it gave me the uneasy feeling that I might bring bedbugs home.
For context, I stayed at another Courtyard in Lynchburg the night before and had an amazing experience there. The difference between the two properties was night and day.
I hope management takes the feedback seriously because this location does not meet the standards I’ve come to expect from Courtyard by Marriott.
3.0分
其他
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The first room we were given, the TV did not work, the second room we were given was fine, we unpacked and went to dinner, came back to find out the room across the hall had 2 barking dogs. We were told we could move but they couldn’t make the others move. We had to pack up and move to the 3rd room. Asked to see a manager and asked again when we checked out, I thought we deserved a credit, no manager there. Was told the manager would call, and as of this time no call ☹️
3.0分
其他
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This is a convenient spot for me, but the bar and restaurant were not open. This most definitely should be information given at time of booking. I specifically chose this location for the convenience of not having to leave after a 14 hour drive and another long haul the next day. Will not return.
3.0分
其他
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Pool was closed for repairs. Bathroom fixtures were not up-to-date; hard to manage. Not enough handicapped parking spaces. Light over little couch didn't work. This place needs some care and attention.
1.0分
其他
The bathroom wasn’t cleaned properly - bed wasn’t comfortable and didn’t sleep well through out the night
房间非常干净，可以欣赏美丽的日落景色，前台接待员超级友好。
The staff was very friendly and hotel was very clean.
Wish the room would've been bigger but overall everything was great.
Not someone who likes to pay nearly $45.00 for some coffee and two small bowls of oatmeal.
When I booked the room breakfast was advertised as being included in the room rate - but I guess I was mistaken!
I am also not a fan of 'Event' rates that are nearly double the usual rates.
Staff courteous. Room had some lightbulbs that are flickering and no explanation of how to turn on fridge. But clean
The hotel itself is in need of repairs. The floors were dirty throughout. The bathroom smelled of urine and had several things broken. We also didn’t get a towel exchange despite being told we would. Potholes in the parking lot, holes in the wall, caulking needed in the shower, etc. For $300/night we expected a lot more.
I stayed at this Courtyard by Marriott during a business trip to JMU, and unfortunately, it was one of the worst Courtyard experiences I’ve ever had.
When I first checked in, I was assigned a room directly next to the elevator. I immediately went back down to request a different room, and while the front desk agent did switch me, her attitude made the interaction less than welcoming.
The new room was no better. It smelled strongly of mildew, felt dirty, and was very outdated. Honestly, it had more of a motel feel than what I would expect from a Marriott property. I couldn’t even relax because it gave me the uneasy feeling that I might bring bedbugs home.
For context, I stayed at another Courtyard in Lynchburg the night before and had an amazing experience there. The difference between the two properties was night and day.
I hope management takes the feedback seriously because this location does not meet the standards I’ve come to expect from Courtyard by Marriott.
The first room we were given, the TV did not work, the second room we were given was fine, we unpacked and went to dinner, came back to find out the room across the hall had 2 barking dogs. We were told we could move but they couldn’t make the others move. We had to pack up and move to the 3rd room. Asked to see a manager and asked again when we checked out, I thought we deserved a credit, no manager there. Was told the manager would call, and as of this time no call ☹️
This is a convenient spot for me, but the bar and restaurant were not open. This most definitely should be information given at time of booking. I specifically chose this location for the convenience of not having to leave after a 14 hour drive and another long haul the next day. Will not return.
Pool was closed for repairs. Bathroom fixtures were not up-to-date; hard to manage. Not enough handicapped parking spaces. Light over little couch didn't work. This place needs some care and attention.
The bathroom wasn’t cleaned properly - bed wasn’t comfortable and didn’t sleep well through out the night