酒店回复: 您好，david-196512，感谢您选择洲际酒店集团酒店及度假村作为您的旅行伙伴！我们非常感谢您成为我们尊贵的客人。我们提供一个简洁而迷人的休憩之所。然而，对于您入住期间发生的情况，我深感抱歉。我们的团队已经了解了您的评价。团队将进行必要的改进，以确保宾客完全满意。为此，我已私信您，以便与您进一步联系。如果您再次来到该地区，希望您能再次选择我们，让我们的入住体验比上次更美好。此致，Ronald R. 洲际酒店集团酒店及度假村服务经理
1.0分
商务出差
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This is a terrible hotel with terrible management who don't care about their customers or loyalty. I received terrible customer service, there is a reason this hotel has less than 4 stars with over 2,000 reviews. The manager was unhelpful, the hotel is low quality and IHG has terrible customer service. This is why I am loyal to other brands like Marriott and Hilton. There are far better options around this area, read the reviews. I will not do business with IHG again. I wouldn't recommend you do either. The manager would not budge or compromise. Awful customer service.
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酒店回复: Hello Cal I, Thank you for choosing IHG Hotels & Resorts as your travel partner. We are grateful you stayed with us at the Hotel Indigo Williamsburg - Brooklyn. We appreciate you sharing your experience with us. I am sorry to learn about your experience during your stay. I have shared your feedback with the hotel management. I sent you a private message to discuss this further. I hope you can go through it when it best fits your schedule. Your feedback will serve as a guide to improve our services. Yours in hospitality, Jega S. Case Manager IHG Hotels & Resorts Service
5.0分
其他
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My husband and I visited Brooklyn for our first time, staying at Hotel Indigo Brooklyn for several nights in mid May of this year. We had an extra pleasant stay there enjoying the many attractions Brooklyn has to offer. We especially enjoyed the nearby visits to Domino Park with its waterfront location along with McCarren Park where a surprise, wonderful indoor/outdoor cafe is located, both within a comfortable walking distance from the hotel. As for our experience at the hotel, what stood out the most to us is that EVERY ONE of the Front Desk staff was cordial and attentive to our needs led by its manager, Maximo Ritterstein, a class act in and of himself, thus making for our stay to be even that much more pleasant. At our request, Maximo suggested several excellent restaurants within walking distance, Recette and Montesacro, for dinner and Butcher's Daughter for lunch. My husband and I very much enjoyed all three and we also highly recommend them. Thank you, Maximo! There was also a very lovely woman named Bri, who was extremely responsive and delightful in handling our curiosity in the preparations of the pool taking place for it to be opened a week or so later on Memorial Day weekend. All in all, these unexpected and extraordinary positive interactions and experiences made for an extraordinarily enjoyable stay evoking our desire for a return visit to Hotel Indigo Brooklyn to be near the top of our list!
1.0分
家庭亲子
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Made reservations at Hotel Indigo Brooklyn a month ago for a stay 4/14 thru 4/17. Showed up on the 14th, and were instructed , I quote, "you have to go across the street to the Sheraton ". I asked why, and then asked for a manager, answer to both, "Go across the street". No explanation, no apology, nothing. Oddly Sheraton had a reservation for us. There were a couple other families at the Sheraton desk in the same situation. Disappointed with IHG.
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酒店回复: Hi 518russc, Thank you for sharing your feedback. We strive to offer a seamless and relaxing stay. It is disappointing that we missed the mark in ensuring the level of convenience every guest should expect from an IHG Hotels & Resorts property. We take feedback seriously and would like to gather more details to communicate the issue surrounding your reservation. I sent you a private message and hope you respond soon. We always challenge ourselves to be better and look forward to having the opportunity to restore your confidence. Best Regards, Alice P Case Manager IHGService
1.0分
其他
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The worst customer service I've experienced in ages. NO power to make any adjustments for an honest mistake of booking on the day before and I arrived the following day and STILL stayed there, but had to book through ********** because the front desk couldn't give me the best price. They said they would consider the blunder on my part- and there was NO follow-up from any party. I spoke to Guest Relations and they also could do nothing. Poor management and worse customer service. One and Done with ALL of the hotels under this corporate umbrella.
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酒店回复: Hello G6876OHmargarett, Thank you for your stay at the Hotel Indigo Brooklyn, New York. We're determined to make your experience pleasant, and I am sorry to learn about the issues encountered. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience. I hope you stay with us again! Best regards, Clayton G. Case Manager IHG Hotels and Resorts Service
这里的五分之三让我感觉很不好。工作人员是惊人的（尽管在美国，我还没有被确认为酒店尖顶精英奖励的会员）。但在我看来，这家英迪格不在我的选择之内。酒店内没有关于该地区或这里历史相关的信息。餐饮是经过了深思熟虑的，酒店的餐厅毗邻一家爱尔兰酒吧。这不是一家真正的全方位服务的酒店，而是一家快捷的假日酒店配上有着豪华设计感觉的家具。有些为这里感到遗憾，因为我喜欢英迪格这个品牌，我期待着看到布鲁克林的这家英迪格是如何的。如果你只是想要一家干净的酒店，那么这是一家很好的酒店。
这家酒店重新装修之后，大堂设计的更有特色了，酒店的香薰味道很好闻。印象最深的还那个旋转楼台。拍照很出彩。不过我更喜欢的是他家的自助餐，海鲜一直很丰富，还有派送的龙虾佛跳墙之类的美食。我跟着朋友都非常喜欢。
我假期入住英迪格酒店，我体会到了本酒店的服务，认真到位。酒店环境优美。体会到家的感觉，该酒店设施齐全，是个旅游度假好去处。
游玩住宿挺好 楼上有泳池 前台服务态度良好。地理位置好，交通便利。酒店出门右边就是大型游乐场☞《欢乐谷》。这里用餐菜式非常奈斯，非常的哇塞。
这家酒店的员工真是让人失望。我不明白为什么我们还要在这种运转不良的酒店里做团体预订。前台根本没人跟进，根本不在乎客人的满意度。纽约的真正态度在这里一览无余。
我们是洲际酒店集团 (IHG) 的会员，经常入住靛蓝酒店，因为我们喜欢其中档次的设施、位置和价格。我们提前几个月预订了这家酒店，并要求一间安静的房间，因为我们有点担心位置，因为地图显示它靠近一条主要高速公路。在抵达前一周左右，我们在电话中重申了这一要求。到达后，我们被安排到 724 房间，他们自豪地告诉我们，这是他们最好的房间之一的升级版，带有阳台。然而，我们发现的是一个楔形房间，带有一个可以直接俯瞰高速公路的阳台。这感觉就像您坐在入口匝道上一样。我怀疑酒店历史上从未使用过这个阳台。我们要求换房间，但他们拒绝了。我们拉上窗帘，并一直拉上，但噪音一直不断，在入住期间房间基本上无法使用。更糟糕的是，楔形的房间导致大部分空间无法使用，床也太大，距离电视不到一英尺，而电视就挂在浴室旁边，离床也只有一英尺远。再加上裸露的金属床架，我们去浴室时不得不左右摇晃两圈。为了避免再次发生这种情况，我们不得不用毛巾包住金属床架。我们入住的三个晚上，房间一次都没有打扫过，浴室的地板滑得要命（我们要求提供地垫，但始终没有提供），房间里的每个时钟都坏了，时间都调得不一样。最后，房间里一直弥漫着一股难闻的气味。我们离开时投诉并写信给经理。却一直没有回音。这很正常。我怀疑我们的经历并非个例，因为酒店和房间的楔形形状和朝向似乎导致至少一半的房间噪音大且功能不全。从建筑和设计学院的形式重于功能的角度来看，这家酒店管理和经营不善，对洲际酒店集团品牌形象造成了负面影响。 450 一晚，无论什么价位，都无法接受。住在这里后果自负。
This is a terrible hotel with terrible management who don't care about their customers or loyalty. I received terrible customer service, there is a reason this hotel has less than 4 stars with over 2,000 reviews. The manager was unhelpful, the hotel is low quality and IHG has terrible customer service. This is why I am loyal to other brands like Marriott and Hilton. There are far better options around this area, read the reviews. I will not do business with IHG again. I wouldn't recommend you do either. The manager would not budge or compromise. Awful customer service.
My husband and I visited Brooklyn for our first time, staying at Hotel Indigo Brooklyn for several nights in mid May of this year. We had an extra pleasant stay there enjoying the many attractions Brooklyn has to offer. We especially enjoyed the nearby visits to Domino Park with its waterfront location along with McCarren Park where a surprise, wonderful indoor/outdoor cafe is located, both within a comfortable walking distance from the hotel. As for our experience at the hotel, what stood out the most to us is that EVERY ONE of the Front Desk staff was cordial and attentive to our needs led by its manager, Maximo Ritterstein, a class act in and of himself, thus making for our stay to be even that much more pleasant. At our request, Maximo suggested several excellent restaurants within walking distance, Recette and Montesacro, for dinner and Butcher's Daughter for lunch. My husband and I very much enjoyed all three and we also highly recommend them. Thank you, Maximo! There was also a very lovely woman named Bri, who was extremely responsive and delightful in handling our curiosity in the preparations of the pool taking place for it to be opened a week or so later on Memorial Day weekend. All in all, these unexpected and extraordinary positive interactions and experiences made for an extraordinarily enjoyable stay evoking our desire for a return visit to Hotel Indigo Brooklyn to be near the top of our list!
Made reservations at Hotel Indigo Brooklyn a month ago for a stay 4/14 thru 4/17. Showed up on the 14th, and were instructed , I quote, "you have to go across the street to the Sheraton ". I asked why, and then asked for a manager, answer to both, "Go across the street". No explanation, no apology, nothing. Oddly Sheraton had a reservation for us. There were a couple other families at the Sheraton desk in the same situation. Disappointed with IHG.
The worst customer service I've experienced in ages. NO power to make any adjustments for an honest mistake of booking on the day before and I arrived the following day and STILL stayed there, but had to book through ********** because the front desk couldn't give me the best price. They said they would consider the blunder on my part- and there was NO follow-up from any party. I spoke to Guest Relations and they also could do nothing. Poor management and worse customer service. One and Done with ALL of the hotels under this corporate umbrella.