酒店回复: Thank you for your feedback. We deeply apologize for not meeting your expectations during your stay. We take your comments seriously and will work on addressing the issues you mentioned to improve the experience for future guests. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future
1.0分
其他
原文
翻译提供方：Google
第一个房间有污水问题
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酒店回复: Thank you for your feedback. We deeply apologize for not meeting your expectations during your stay. We take your comments seriously and will work on addressing the issues you mentioned to improve the experience for future guests. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future
4.0分
其他
Overall nice staff. Had to make 3 reports to poor sink draining till 24 hours later someone fixed it.
Clean room, good breakfast, nice staff, average pool.
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酒店回复: Thank you for sharing your feedback. We’re glad you found our staff friendly, your room clean, and enjoyed the breakfast.We sincerely apologize for the delay in addressing the sink issue and understand how frustrating that must have been. Your comments have been shared with our maintenance team to help us improve our response time.We appreciate your feedback and hope to have the opportunity to provide an even better experience on your next visit.
5.0分
其他
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I booked this bcuz of the pool TBH. The bed was ABSOLUTELY AMAZING! Loved the 2 TV's in my room. Slept well tho. Happy there was an indoor pool/hot tub! The food was actually really good:) The person cooking on Thanksgiving day was very sweet! Actually ALL of the people there were very kind as I have a disability and stay at my local hotels to get away from it all! The front desk staff were fantastic. Though my only complaint was that the hotel was FREEZING and especially since its basically Fall/Winter now I was wanting a more cozy vibe. But besides that I did enjoy my stay. And the shorter Bangladeshi man with glasses helped me when I was trying to get a hot chocolate. Would highly recommend. Plus this is just a mere 15 min walk from RTC. Cheap stay during the Holidays which can be rare sometimes.
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酒店回复: Thank you so much for your wonderful and detailed feedback! We’re thrilled to hear that you enjoyed the bed, TVs, indoor pool and hot tub, and our food especially the Thanksgiving day service. We’re glad our team was able to make your stay comfortable and enjoyable, and we’ll be sure to share your kind words with the staff you mentioned.We appreciate your note about the temperature in the hotel and will take it into consideration to ensure a cozier environment for our guests during the cooler months.Thank you for recommending us and for highlighting our convenient location and value during the holidays. We look forward to welcoming you back for another relaxing stay!
3.0分
其他
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A front desk person wasn’t smiling at all. Happy hour service was nice but bartenders were not friendly and served very very slow so they didn’t have to serve all customers. They cut the line in the middle. A foot rest furniture was so old that made so much fabric crumbs. I don’t think I would go back to this hotel.
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酒店回复: Thank you for your feedback. We deeply apologize for not meeting your expectations during your stay. We take your comments seriously and will work on addressing the issues you mentioned to improve the experience for future guests. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future
4.0分
其他
Made to order breakfast, lifeguard on duty, decent spot right by airport (but not too noisy or busy).
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酒店回复: Thank you for choosing Embassy Suites by Hilton Dulles and for your loyalty. We're grateful for your trust in Hilton and thrilled you enjoyed your stay. We're delighted to hear that our staff provided you with exceptional service, which is our top priority. We pride ourselves on taking care of our guests. For your next reservation, please contact me directly. I'll ensure you receive personalized service and an exceptional experience. Thank you again for your loyalty. We value your business and look forward to serving you again soon.
房间很大，有点像套房。早餐有厨师现做的，吃的还不错。房间隔音效果不好。
一家非常棒的酒店。早餐种类丰富，晚间还有招待会。我知道停车需要付费，但你们是让我扫描二维码支付。我希望能直接在酒店里支付，因为不清楚支付系统如何操作，结果多付了很多钱。我们周一早上离开，但我的停车预订直到周二下午才到期。
一家很有高级感的酒店。很可惜这次时间不多，没能多待一阵子。
位置很好，离机场不远。
工作人员都非常友善，服务周到。
电脑坏了，我们没有钥匙，所以前台必须带我们去房间，因为没有实体或电子形式的钥匙
第一个房间有污水问题
Overall nice staff. Had to make 3 reports to poor sink draining till 24 hours later someone fixed it.
Clean room, good breakfast, nice staff, average pool.
I booked this bcuz of the pool TBH. The bed was ABSOLUTELY AMAZING! Loved the 2 TV's in my room. Slept well tho. Happy there was an indoor pool/hot tub! The food was actually really good:) The person cooking on Thanksgiving day was very sweet! Actually ALL of the people there were very kind as I have a disability and stay at my local hotels to get away from it all! The front desk staff were fantastic. Though my only complaint was that the hotel was FREEZING and especially since its basically Fall/Winter now I was wanting a more cozy vibe. But besides that I did enjoy my stay. And the shorter Bangladeshi man with glasses helped me when I was trying to get a hot chocolate. Would highly recommend. Plus this is just a mere 15 min walk from RTC. Cheap stay during the Holidays which can be rare sometimes.
A front desk person wasn’t smiling at all. Happy hour service was nice but bartenders were not friendly and served very very slow so they didn’t have to serve all customers. They cut the line in the middle. A foot rest furniture was so old that made so much fabric crumbs. I don’t think I would go back to this hotel.
Made to order breakfast, lifeguard on duty, decent spot right by airport (but not too noisy or busy).