酒店回复: Dear Brian, We are glad to learn you liked our ideal location and excellent accommodations. However, we are sorry you were not entirely satisfied with the condition of our rooms. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for choosing the BWI Airport Marriott, and we look forward to your next visit.Best Regards,BWI Airport Marriott Management Team
酒店回复: Dear Guest, We apologize for the concerns you had with our service and for any frustration this caused. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. We have shared your comments with our team as we strive to enhance our guest experience at all levels. We are also sorry for the misunderstanding regarding our complimentary WiFi terms. Our Marriott Bonvoy Loyalty Program Terms and Conditions, including limitations and exclusions, can be found on our website. We regret if there was any miscommunication on our part in this matter, and we are grateful for your patience. Thank you for your feedback, and we hope to make your stay perfect the next time you are in the area.Best Regards,BWI Airport Marriott Management Team
酒店回复: Dear Monica, We are glad to learn you liked our ideal location as well as our convenient shuttle service. We also appreciate you mentioning our courteous associates and refreshing pool. However, we apologize for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We are also sorry for the noise disturbance you encountered during your visit. In the future, please know our front desk is available to make your stay as comfortable as possible. Thank you for choosing BWI Airport Marriott, and we look forward to your return visit. Best Regards,BWI Airport Marriott Management Team
酒店回复: Dear David, We are glad to learn you liked our comfortable and refreshing accommodations, relaxing beds, and excellent desk setup. However, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs come as a surprise to you, and we hope you will accept our apologies. Thank you for your feedback, and we hope you will give us another chance to make a better impression. Best Regards,BWI Airport Marriott Management Team
酒店回复: Dear Hannah, We love hearing how much you enjoyed our devoted staff, especially Lakeesha. We will surely share your compliments with her. Thank you for the excellent comments regarding your stay at the BWI Airport Marriott. We appreciate you taking the time to share your experience, and we look forward to seeing you again!Best Regards,BWI Airport Marriott Management Team
酒店回复: Dear Annemarie, We regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs come as a surprise to you, and we hope you will accept our apologies. Thank you for your feedback, and we hope you will give us another chance to host you again. Best Regards,BWI Airport Marriott Management Team
酒店回复: Dear Best, Please accept our apologies for the behavior of one of our front desk associates. We aim to provide thoughtful hospitality and a memorable stay; therefore, we regret this was not your experience. We will share your comments with appropriate individuals so such matters do not happen again. We are also sorry for the concern you had with the breakfast we offer. We will discuss your matter with our food and beverage team to see where to improve. On a positive note, we are glad to know you liked our breakfast service. Thank you for your feedback, and we hope you will give us a second chance to provide you with the seamless stay you deserve. Best Regards,BWI Airport Marriott Management Team
交通便利，服务非常周到
很棒的体验
前台很耐心
房间很棒。位置很棒，适合提早出发（比如离机场5分钟），不过除此之外，周围没什么其他设施。房间很舒适，但需要注意的是，没有任何电子设备接口。如果需要充电，请自带壁式充电器。家具也比较陈旧，所以工作区不太好。
很一般，很方便。缺乏餐饮服务，也没有任何服务。我们预订了三个人，却只提供一小瓶水。我尤其想给服务打一星，尤其是万豪酒店，它可是在炫耀自己的品牌。令人惊讶的是，竟然没有免费无线网络！接待处是我遇到过最不热情的。
靠近机场。
这是我们旅程的最后一站。很棒的班车服务和泳池。酒店非常老旧，门和墙壁上有很多磕碰、刮擦和划痕。由于酒店靠近机场，所以飞机的声音可以理解。请带上耳塞。工作人员非常友好、热情、乐于助人。
问题操作
我住在那里是因为巴尔的摩-华盛顿国际笔展在那里举办。前一年我找不到停车位，不得不把车停在四分之一英里外的地方。我想如果我住在那里，应该能找到一个车位。我的确找到了一个车位，但被收了10美元。30年来，我从来没有被收过停车费。我去用手机连接WiFi，看到网络收费，但点击速度太快，登录了不到一分钟就退出了，但仍然被收费（12.95美元）。我不得不注册他们的会员才能取消收费。顺便说一句，高速网络是15.95美元。我从来没有被收过网络费。我相信他们这样做是为了让房间价格看起来更便宜。是的，房间很不错，床很舒服，也很干净。他们的桌子摆放得很有意思。那是一张带抽屉的桌子，桌子可以部分滑入抽屉下方，这样你就可以调整桌子的大小。这在酒店房间里我从未见过。而且，桌子那边的照明也充足。我真想在家里也买一张这样的桌子。房间的“商务风格”是它的亮点。不过，如果在房价上再加23美元，我肯定附近还有其他更便宜的酒店。
我乘坐红眼航班从波特兰国际机场 (PDX) 出发，早上 10 点到达。我提前办理了入住手续，我问了前台的 Lakeesha，她给了我一间房间。因为这份善意，我以后会一直住在万豪酒店。
虽然只是短暂停留，但即使你是酒店客人，网站上也没有显示停车费。WIFI 收费 12.95 美元，我觉得这太离谱了。
我在午夜之前到达酒店并打电话给我预订的班车，但班车花了一段时间才来。我告诉他们我想尽快办理入住手续，因为我的航班延误了我错过了转机，而且一整天都有会议，我想在早上的航班前睡一觉。前台服务员没有找到我的*******收据，表现得很粗鲁。我感冒了，而且很累，我想尽快办理入住手续这样我才能睡一会儿。我付了一整天的钱，却只能睡几个小时。早餐很简单，但那里的小伙子很棒，谢谢！我记得前台服务员的名字叫 Leona，她和很多人一样，付了一整天的钱，待了几个小时，学习了一些客户服务进修课程，半夜表现出同理心并不难。