酒店回复: There is a reason I enjoy personally responding to our guest comments, reading feedback like yours, and knowing we met your expectations. Now of course we look forward to your return visit. More importantly thank you for having selected the Hilton Garden Inn.
3.0分
其他
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I wish hotels would post if their amenities are out of service. Booked this hotel specifically because of the indoor pool .. walk down to it and it’s out of order. Big time bummer.
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酒店回复: Thank you so much for taking the time to give us an evaluation of your recent visit. We also thank you for selecting the Hilton Garden Inn on your recent visit. More importantly we look forward to your return visit.
3.0分
其他
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The room was fine but some of the front desk staff was less than friendly, coffee & supplies were not maintained and I was locked out of my room because the person who registered me was unclear about the hotel's process when a guest extensions their reservation.
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酒店回复: Thank you for taking the time to evaluate your recent stay with us at the Hilton Garden Inn. I am sorry for the inconvenience you experienced with your reservation extension, but more importantly that we appear not to have responded on properly. Be assured I will personally look into this and humbly apologize. Your comments are very valued, and we learn from them about those things we need to fine tune.You are most gracious, and we sincerely look forward to your return,
5.0分
其他
Hotel was very nice. The room was large and clean, great shower. Staff were friendly and helpful. The free wifi was garbage for trying to do work.
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酒店回复: Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn Silver Spring, White Oak during your recent visit.We have improved the Wi-Fi service, thanks for bringing it to our attention. We look forward to your return visit and are pleased that your stay with us was pleasant.
4.0分
其他
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I like that the staff was friendly and nice. I liked that the room and areas of the hotel was well-kept and clean. I did not like that there was no room service available as advertised, which is the reason I chose this hotel due to a recent surgery and did not want to have to move much. Otherwise, it was a nice stay.
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酒店回复: Thank you for taking the time to share your comments with us, and for having selected the Hilton Garden Inn Silver Spring, we look forward to welcoming you back
这家酒店就是一家普通的三星级酒店。前台的先生很乐于助人，考虑到我们是午夜才办理入住，他也很配合。酒店房间还行，但缺少一些较新的设施，比如USB充电口。浴室的排气扇是坏的，所以洗澡的时候会很潮湿。最糟糕的问题是浴缸的下水，我们不得不在积了几英寸深的水里洗澡。
绝佳的地理位置！
酒店一楼房间正对停车场，大家入住的时候一定不要踩坑
挺好的
员工非常友好！房间很大！地理位置优越！！
我在这家酒店住得很愉快。前台的女士非常专业、有礼貌，而且非常友好。
I wish hotels would post if their amenities are out of service. Booked this hotel specifically because of the indoor pool .. walk down to it and it’s out of order. Big time bummer.
The room was fine but some of the front desk staff was less than friendly, coffee & supplies were not maintained and I was locked out of my room because the person who registered me was unclear about the hotel's process when a guest extensions their reservation.
Hotel was very nice. The room was large and clean, great shower. Staff were friendly and helpful. The free wifi was garbage for trying to do work.
I like that the staff was friendly and nice. I liked that the room and areas of the hotel was well-kept and clean. I did not like that there was no room service available as advertised, which is the reason I chose this hotel due to a recent surgery and did not want to have to move much. Otherwise, it was a nice stay.