酒店回复: Thank you for the 5 star review. We look forward to seeing you again
1.0分
其他
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I stayed in a room and decided to extend my stay one more night. I received rooms and everything. Then at 8 am I was texted by the front desk telling me the room was already booked that I was in. I was curious now because not only was I woken up at 8 am but I was now told I couldn't stay the extra night in the same room when I was already given keys to it. I had to now stay up because my test was ruined and go to the front desk to receive new keys and pack up my stuff and move to an entirely different floor. I actually left the property and didn't stay the night because I was so pissed off that they woke up and made me move my room when I was holding the actual room keys for the same room for the next day. Also when I first go to the room the smell of cigarettes was there which I let the front desk know . I am upset with the entire situation. What should have happened was I should have been told that night that I would have to check out of the room I was in at checkout and then be provided with a new room. I never should have been given keys to stay another night and they rudely woken up and forced to move after I was already given the room. I asked the front desk for refund and she told me that it was after 11 am so I could get it. It was ridiculous you woke me up and then you wouldn't refund me when I told you I was upset and wasn't staying the night. I still would like a refund I will be calling your customer service
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酒店回复: Hi Tiffany, Thank you for taking the time to leave a review about your experience and stay with us. Upon investigation, it seems that you had booked two back to back separate reservations last minute. We let you know that unfortunately, the second nights reservation would not be able to stay in the same room, as it was already assigned for a guest who had reserved months ahead due to mobility issues. You were offered to be enrolled into our loyalty program and 1000 points were deposited due to the inconvenience. I sincerely apologize that you were unhappy with your overall experience, as we value all guests and our goal is to provide a happy, safe, comfortable experience for everyone. Making you happy, makes us happy. If there is anything I can do for you, please dont hesitate to reach out to the phone number or email below. We hope to welcome you back soon! - Taylor Clifton, Assistant General Manager, Hampton Inn Elkton
5.0分
情侣出游
Aria was very nice and helpful. The room was clean and smelled fresh. Breakfast was good. All in all we enjoyed our stay.
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酒店回复: John,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at Hampton Inn Elkton to your liking. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon. Taylor CliftonAssistant General ManagerHampton Inn Elkton
2.0分
家庭亲子
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The hotel was extremely understaffed for a Friday evening at 7 PM. Only 1 person working at the desk. She was very friendly but had to walk each guest to their room due to the locks not working. None of the hotel key cards were working due to a technical issue. She handeled the pressure very well and should be commended. Our TV did not work properly. The desk worker just could not help us with this issue, not her fault. The lobby was freezing. A little disappointing stay.
5.0分
情侣出游
Room was very nice, but the room door needs to be fixed. Breakfast was okay, but coffee often empty and no fresh fruit
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酒店回复: Sally,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at Hampton Inn Elkton to your liking. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon. Taylor CliftonAssistant General ManagerHampton Inn Elkton
4.0分
家庭亲子
room was nice and clean. they greeted me with smiles and compassion. We only stayed one night but it was relaxing while we were there.
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酒店回复: Wayne,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at Hampton Inn Elkton to your liking. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon. Taylor CliftonAssistant General ManagerHampton Inn Elkton
4.0分
其他
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Thank you, Kia!
We had not had a good day of travel, my husband wss ill. When we arrived Kia greeted us. She was AMAZING! She was kind, helpful, offered to help in anywaybshe could. She brought a little sunshine into our gloomy, difficult day. Kia, thank you for seeing our need and being a calm, helpful soul. If all staff were like you, the world would be a better place!
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酒店回复: Liz,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at Hampton Inn Elkton to your liking. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon. Taylor CliftonAssistant General ManagerHampton Inn Elkton
5.0分
其他
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This property was extremely nice: clean, comfortable, updated. It is located away from major roadways so very quiet at night. My requests were all fulfilled. Breakfast was plentiful, the seating area was comfortable and lovely. I will definitely look to stay at this property in the future.
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酒店回复: Valerie,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at Hampton Inn Elkton to your liking. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon. Taylor CliftonAssistant General ManagerHampton Inn Elkton
3.0分
商务出差
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The coffe maker in the room was a piece of junk thank didnt work. A crappy piece of plastic from china I am sure.
The tv volume was too low to hear and unable to contgrol it.
Come On Hampton Inn your better than this!
I didnt complain to anyone because i was exhauseted and only statyed there one night during a long road trip
一般一般般，隔音不好，房间水管声音大
非常好
I stayed in a room and decided to extend my stay one more night. I received rooms and everything. Then at 8 am I was texted by the front desk telling me the room was already booked that I was in. I was curious now because not only was I woken up at 8 am but I was now told I couldn't stay the extra night in the same room when I was already given keys to it. I had to now stay up because my test was ruined and go to the front desk to receive new keys and pack up my stuff and move to an entirely different floor. I actually left the property and didn't stay the night because I was so pissed off that they woke up and made me move my room when I was holding the actual room keys for the same room for the next day. Also when I first go to the room the smell of cigarettes was there which I let the front desk know . I am upset with the entire situation. What should have happened was I should have been told that night that I would have to check out of the room I was in at checkout and then be provided with a new room. I never should have been given keys to stay another night and they rudely woken up and forced to move after I was already given the room. I asked the front desk for refund and she told me that it was after 11 am so I could get it. It was ridiculous you woke me up and then you wouldn't refund me when I told you I was upset and wasn't staying the night. I still would like a refund I will be calling your customer service
Aria was very nice and helpful. The room was clean and smelled fresh. Breakfast was good. All in all we enjoyed our stay.
The hotel was extremely understaffed for a Friday evening at 7 PM. Only 1 person working at the desk. She was very friendly but had to walk each guest to their room due to the locks not working. None of the hotel key cards were working due to a technical issue. She handeled the pressure very well and should be commended. Our TV did not work properly. The desk worker just could not help us with this issue, not her fault. The lobby was freezing. A little disappointing stay.
Room was very nice, but the room door needs to be fixed. Breakfast was okay, but coffee often empty and no fresh fruit
room was nice and clean. they greeted me with smiles and compassion. We only stayed one night but it was relaxing while we were there.
Thank you, Kia!
We had not had a good day of travel, my husband wss ill. When we arrived Kia greeted us. She was AMAZING! She was kind, helpful, offered to help in anywaybshe could. She brought a little sunshine into our gloomy, difficult day. Kia, thank you for seeing our need and being a calm, helpful soul. If all staff were like you, the world would be a better place!
This property was extremely nice: clean, comfortable, updated. It is located away from major roadways so very quiet at night. My requests were all fulfilled. Breakfast was plentiful, the seating area was comfortable and lovely. I will definitely look to stay at this property in the future.
The coffe maker in the room was a piece of junk thank didnt work. A crappy piece of plastic from china I am sure.
The tv volume was too low to hear and unable to contgrol it.
Come On Hampton Inn your better than this!
I didnt complain to anyone because i was exhauseted and only statyed there one night during a long road trip