Unfortunately on our last visit we has terribly noisy neighbors but that is absolutely not the fault of the Hotel. I love staying there and we love the excellent breakfast. It is always safe and we feel welcomed.
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酒店回复: Patricia,I want to start off giving my sincerest apology. I never want to read a guest experience where our guest feels so inclined to move to our neighboring hotel before actually I even staying. We pride ourselves on our impeccable customer service so happy to read our staff did well, because making sure all of our guest are satisfied will always be our number one goal. Sometimes unfortunately we cannot always control the actions of neighboring guest, but we do our best to restore order immediately. We will use this as a source of improvement and hope you come again to see our changes put into effect. Best Regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
3.0分
其他
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When we went to take a shower in the morning, there wasn’t enough water pressure to take a shower. We were only driving home that day, but would have been a big deal otherwise.
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酒店回复: Erin,Thank you, your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 10/10 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 7/10 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
2.0分
其他
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Well, I’m so upset because since I got there my key from the room, it will not work. I have to go down like three times since the beginning into the last day I went, but besides that everything was good.
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酒店回复: Florina,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ALBUQUERQUE N - BERNALILLO. I would like to start by apologizing to you for the inconveniences you faced during your stay. We pride ourselves on selling impeccable rooms and a key card issue is absolutely beneath all we stand for. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best Regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
2.0分
其他
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The entire 3rd floor smelled like you were walking into an animal barn. We notified the front desk and they stated they knew and they were trying to find something to cover the smell up there but it smelled horrid. On top of the smell you had kids running up and down the hall and slamming doors till about 11:30-midnight. I have stayed at this hotel several times and never had it as bad!
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酒店回复: Kami,I want to start off giving my sincerest apology. I never want to read a guest experience where our guest feels so inclined to move to our neighboring hotel before actually I even staying. We pride ourselves on our impeccable customer service so happy to read our staff did well, because making sure all of our guest are satisfied will always be our number one goal. Sometimes unfortunately we cannot always control when things go down abruptly, but we do our best to restore order immediately. We will use this as a source of improvement and hope you come again to see our changes put into effect. Best Regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
5.0分
其他
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Young woman checking us in was good but I recall she said breakfast was at 6:00 (down at 6:15 but didn't start until 6:30). Not a problem because the woman there (retired from school system) was terrific - very pleasant
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酒店回复: Michael,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 10/10 rating. Rest assured the issues you have expressed like the breakfast start time have been addressed and we have begun making sure all issues are being taken cared of to make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo
5.0分
家庭亲子
We had an excellent stay! The beds were comfortable! The pool area was well kept. The breakfast was very good. The office staff was all very nice!!
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酒店回复: Terika,We are delighted to know that you enjoyed our services here at the Holiday Inn Express Albuquerque N- Bernalillo. Thank you so much for recognizing our efforts to provide the highest level of hospitality during your stay. Your compliments of the many amenities, breakfast, overall satisfaction, and most important your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
5.0分
家庭亲子
We enjoyed our stay. Room was clean and comfortable and breakfast was good. It’s a convenient location for visiting Bernalillo and Rio Rancho.
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酒店回复: Kari,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to have Great amenities and location. Your compliments of our very clean, comfortable, and staff attentiveness are a huge priority to us. We are also happy that you enjoyed our breakfast. Our expectation is to show each guest the highest level of hospitality, during every stay. Thank you for mentioning a job well done by Angelo, Irene, and Reina. We’re glad you had a great time with us and we look forward to serving you again. Kind regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
5.0分
家庭亲子
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The staff were all very friendly from the front desk to the food service and housekeeping. Very clean rooms. The one minor thing was there were no working USB ports in the room 112, the lamp had two built in ports, but they were inoperable.
I would give you all kudos!!
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酒店回复: David K,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 10/10 rating. Rest assured the issues you have expressed like the usb ports have been addressed and we have begun making sure all issues are being taken cared of to make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo
5.0分
其他
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I got to the hotel at 12:30 AM following a concert, slept for about three hours, got up and went to balloon fiesta. So I didn’t see very much of it to be able to rate it but it seemed nice. At least it was quiet so I could get some sleep.
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酒店回复: Roy,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
我几乎每周都住在这里，每次都很满意这里的干净整洁和安静环境。
Unfortunately on our last visit we has terribly noisy neighbors but that is absolutely not the fault of the Hotel. I love staying there and we love the excellent breakfast. It is always safe and we feel welcomed.
When we went to take a shower in the morning, there wasn’t enough water pressure to take a shower. We were only driving home that day, but would have been a big deal otherwise.
Well, I’m so upset because since I got there my key from the room, it will not work. I have to go down like three times since the beginning into the last day I went, but besides that everything was good.
The entire 3rd floor smelled like you were walking into an animal barn. We notified the front desk and they stated they knew and they were trying to find something to cover the smell up there but it smelled horrid. On top of the smell you had kids running up and down the hall and slamming doors till about 11:30-midnight. I have stayed at this hotel several times and never had it as bad!
Young woman checking us in was good but I recall she said breakfast was at 6:00 (down at 6:15 but didn't start until 6:30). Not a problem because the woman there (retired from school system) was terrific - very pleasant
We had an excellent stay! The beds were comfortable! The pool area was well kept. The breakfast was very good. The office staff was all very nice!!
We enjoyed our stay. Room was clean and comfortable and breakfast was good. It’s a convenient location for visiting Bernalillo and Rio Rancho.
The staff were all very friendly from the front desk to the food service and housekeeping. Very clean rooms. The one minor thing was there were no working USB ports in the room 112, the lamp had two built in ports, but they were inoperable.
I would give you all kudos!!
I got to the hotel at 12:30 AM following a concert, slept for about three hours, got up and went to balloon fiesta. So I didn’t see very much of it to be able to rate it but it seemed nice. At least it was quiet so I could get some sleep.