The entire 3rd floor smelled like you were walking into an animal barn. We notified the front desk and they stated they knew and they were trying to find something to cover the smell up there but it smelled horrid. On top of the smell you had kids running up and down the hall and slamming doors till about 11:30-midnight. I have stayed at this hotel several times and never had it as bad!
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酒店回复: Kami,I want to start off giving my sincerest apology. I never want to read a guest experience where our guest feels so inclined to move to our neighboring hotel before actually I even staying. We pride ourselves on our impeccable customer service so happy to read our staff did well, because making sure all of our guest are satisfied will always be our number one goal. Sometimes unfortunately we cannot always control when things go down abruptly, but we do our best to restore order immediately. We will use this as a source of improvement and hope you come again to see our changes put into effect. Best Regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
5.0分
其他
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Young woman checking us in was good but I recall she said breakfast was at 6:00 (down at 6:15 but didn't start until 6:30). Not a problem because the woman there (retired from school system) was terrific - very pleasant
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酒店回复: Michael,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 10/10 rating. Rest assured the issues you have expressed like the breakfast start time have been addressed and we have begun making sure all issues are being taken cared of to make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo
5.0分
家庭亲子
We had an excellent stay! The beds were comfortable! The pool area was well kept. The breakfast was very good. The office staff was all very nice!!
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酒店回复: Terika,We are delighted to know that you enjoyed our services here at the Holiday Inn Express Albuquerque N- Bernalillo. Thank you so much for recognizing our efforts to provide the highest level of hospitality during your stay. Your compliments of the many amenities, breakfast, overall satisfaction, and most important your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
5.0分
家庭亲子
We enjoyed our stay. Room was clean and comfortable and breakfast was good. It’s a convenient location for visiting Bernalillo and Rio Rancho.
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酒店回复: Kari,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to have Great amenities and location. Your compliments of our very clean, comfortable, and staff attentiveness are a huge priority to us. We are also happy that you enjoyed our breakfast. Our expectation is to show each guest the highest level of hospitality, during every stay. Thank you for mentioning a job well done by Angelo, Irene, and Reina. We’re glad you had a great time with us and we look forward to serving you again. Kind regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
5.0分
家庭亲子
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The staff were all very friendly from the front desk to the food service and housekeeping. Very clean rooms. The one minor thing was there were no working USB ports in the room 112, the lamp had two built in ports, but they were inoperable.
I would give you all kudos!!
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酒店回复: David K,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 10/10 rating. Rest assured the issues you have expressed like the usb ports have been addressed and we have begun making sure all issues are being taken cared of to make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo
5.0分
其他
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I got to the hotel at 12:30 AM following a concert, slept for about three hours, got up and went to balloon fiesta. So I didn’t see very much of it to be able to rate it but it seemed nice. At least it was quiet so I could get some sleep.
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酒店回复: Roy,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
4.0分
朋友出游
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The star of this hotel is the staff, every person including housekeepers, front desk, breakfast personnel would greet you with a smile and I felt genuinely appreciated that I was a guest.
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酒店回复: Kevin,Thank you for your kind comments and for rating our hotel with a positive 8/10 rating. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Thank you for complimenting of all staff members, the ultimate compliment is having your returned business. We look forward to serving you again.Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
5.0分
其他
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Great Stay
Even in the madness of the balloon, fiesta crowd, the staff was extraordinarily friendly, polite, and accommodating. The room was clean, comfortable and quiet. I will stay there again.
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酒店回复: James,We are delighted to know that you enjoyed our services here at the Holiday Inn Express Albuquerque N- Bernalillo. Thank you so much for recognizing our efforts to provide the highest level of hospitality during your stay. Your compliments of the many amenities, overall satisfaction, and most important your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
1.0分
家庭亲子
Staff was unfriendly. The was no service to the rooms, even when requested. Restrooms around the lobby were not clean or well maintained.
我几乎每周都住在这里，每次都很满意这里的干净整洁和安静环境。
The entire 3rd floor smelled like you were walking into an animal barn. We notified the front desk and they stated they knew and they were trying to find something to cover the smell up there but it smelled horrid. On top of the smell you had kids running up and down the hall and slamming doors till about 11:30-midnight. I have stayed at this hotel several times and never had it as bad!
Young woman checking us in was good but I recall she said breakfast was at 6:00 (down at 6:15 but didn't start until 6:30). Not a problem because the woman there (retired from school system) was terrific - very pleasant
We had an excellent stay! The beds were comfortable! The pool area was well kept. The breakfast was very good. The office staff was all very nice!!
We enjoyed our stay. Room was clean and comfortable and breakfast was good. It’s a convenient location for visiting Bernalillo and Rio Rancho.
The staff were all very friendly from the front desk to the food service and housekeeping. Very clean rooms. The one minor thing was there were no working USB ports in the room 112, the lamp had two built in ports, but they were inoperable.
I would give you all kudos!!
I got to the hotel at 12:30 AM following a concert, slept for about three hours, got up and went to balloon fiesta. So I didn’t see very much of it to be able to rate it but it seemed nice. At least it was quiet so I could get some sleep.
The star of this hotel is the staff, every person including housekeepers, front desk, breakfast personnel would greet you with a smile and I felt genuinely appreciated that I was a guest.
Great Stay
Even in the madness of the balloon, fiesta crowd, the staff was extraordinarily friendly, polite, and accommodating. The room was clean, comfortable and quiet. I will stay there again.
Staff was unfriendly. The was no service to the rooms, even when requested. Restrooms around the lobby were not clean or well maintained.