Renovations at the hotel made our stay rather uncomfortable. Run down property and we
Had flies I. The room. Just one trash can too. Disappointing g.
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酒店回复: Thank you for your feedback. We will look into the details you provided and make the necessary corrections.
2.0分
其他
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We were way over charged for this property. We were not informed prior to booking that it was under construction and the facilities were not worth the price. The hotel room was beat up. The staff was great but ******* well over charged us for this room.
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酒店回复: Our apologies for the billing error. We hope to see you back in the future.
3.0分
家庭亲子
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Our stay was good. The breakfast was to-go bags with quick breakfast items and you can heat up frozen sandwiches and take coffee to go. The room was clean. We had a king suite. It didnt have a table to eat at with my husband but its ok because we were in the room a lot. The fridge is tiny and there is no in room microwave. They gave us a renovated room with a nice sized standup shower.
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酒店回复: Thank you for your feedback. We hope to see you back in the near future.
4.0分
其他
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Nice hotel
We had a renovated room and it was wonderful. The shower door is hard to open and close, using a curved design is a weird choice.
Our instructions to get around the construction to our room weren’t very good. Walked around the entire hotel, through the courtyard, and finally through the construction area to find the correct elevator. Signage would be helpful.
The 2 guys working over night were fantastic and very friendly! Having snacks available for purchase at the front desk was clutch.
酒店回复: Thank you for your review!
3.0分
家庭亲子
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Nice room but had to drag a floppy cart with luggage through a construction area just felt very strange but the young man who helped us was extremely nice and kind.
酒店回复: Thank you for your review!
3.0分
其他
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Mid construction stay
The hotel was under significant renovations. They did provide complimentary breakfast items . But lobby and bistro were not available. Beds were comfortable but not the pillows which were uniformly flat.
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酒店回复: Thank you for staying with us and for giving us your honest feedback. The beds are brand new, and pillows are actually on order. The lobby is opening this coming weekend, however, we are still working on the Bistro opening. Again, we appreciate your feedback and hope that you will visit again when the renovation is complete.
2.0分
家庭亲子
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It’s not posted any where that this place was under construction.
When I checked in, and was assured that the room I was staying in was completely updated I was relieved. However, after hauling my luggage over the thick carpeted floors that seemed to eat the wheels on my bag, my room door wouldn’t open. Not by fault of the room key mind you, but that the door was stuck because the paint had sealed it shut, and body weight wouldn’t even budge it. After letting the person at the temporary desk know, I was switched to a room on a different floor. Dragging my luggage yet again on carpet that seemed to have a vendetta on anything getting past it. There was a light switch in the room that did nothing, fingerprints all over the counters, the parking lot light that flickered directly into the bedroom, and a stinky mini fridge. Ice machine on that floor was shut down, pool room was left a mess with towels everywhere and empty cups.
I went to go ask for a couple of waters, and to my surprise when I got the bill…I was charged $7 for two bottles of Aquafina. I honestly thought with all of the trouble I went through at 10:30pm, at least water would be covered since there was none in the room, and there is not even an ice machine or complementary water any where.
I asked for a late checkout since I had been up for 24hrs because of travel, but really not needed since I got a complimentary wake up call by a vacuum cleaner at 11am right outside my door. Should have slept at the airport.
我和我丈夫被告知需要支付200美元的杂项费用。这比我们住过的大多数地方都要贵，但好吧，就这样吧。他们说退房时会把这笔钱退还到我们的卡上。没问题。然而，我们不仅没有收到200美元的退款，他们还莫名其妙地从我们的卡上扣了100美元。我们通过*******预订了一间带沙发床的大床房，两晚的价格是337.12美元。到目前为止，这间房已经花了我们600.12美元。他们没有退还杂项费用。我们以前从未遇到过这种情况。我们整个冰球赛季都会旅行，因为我们的孙女打冰球。在我们住过的其他地方，杂项费用都会在两天内退还，大多数情况下甚至在退房后几个小时内就会退还。我给酒店打了很多次电话，但发现总经理非常冷漠无情，态度恶劣。他们酒店里有小偷，却毫不在乎。如果他们就是这样经营的，我们以后绝不会再入住这家酒店。大家入住这家酒店一定要小心，注意你的账单！
入住的房间没打扫干净。第二个房间的电视和电话都不能用。第三个房间还可以。非常令人沮丧，体验很差。
门禁卡既不能打开室外入口，也不能进入房间。只好找经理更换了。
Renovations at the hotel made our stay rather uncomfortable. Run down property and we
Had flies I. The room. Just one trash can too. Disappointing g.
We were way over charged for this property. We were not informed prior to booking that it was under construction and the facilities were not worth the price. The hotel room was beat up. The staff was great but ******* well over charged us for this room.
Our stay was good. The breakfast was to-go bags with quick breakfast items and you can heat up frozen sandwiches and take coffee to go. The room was clean. We had a king suite. It didnt have a table to eat at with my husband but its ok because we were in the room a lot. The fridge is tiny and there is no in room microwave. They gave us a renovated room with a nice sized standup shower.
Nice hotel
We had a renovated room and it was wonderful. The shower door is hard to open and close, using a curved design is a weird choice.
Our instructions to get around the construction to our room weren’t very good. Walked around the entire hotel, through the courtyard, and finally through the construction area to find the correct elevator. Signage would be helpful.
The 2 guys working over night were fantastic and very friendly! Having snacks available for purchase at the front desk was clutch.
Nice room but had to drag a floppy cart with luggage through a construction area just felt very strange but the young man who helped us was extremely nice and kind.
Mid construction stay
The hotel was under significant renovations. They did provide complimentary breakfast items . But lobby and bistro were not available. Beds were comfortable but not the pillows which were uniformly flat.
It’s not posted any where that this place was under construction.
When I checked in, and was assured that the room I was staying in was completely updated I was relieved. However, after hauling my luggage over the thick carpeted floors that seemed to eat the wheels on my bag, my room door wouldn’t open. Not by fault of the room key mind you, but that the door was stuck because the paint had sealed it shut, and body weight wouldn’t even budge it. After letting the person at the temporary desk know, I was switched to a room on a different floor. Dragging my luggage yet again on carpet that seemed to have a vendetta on anything getting past it. There was a light switch in the room that did nothing, fingerprints all over the counters, the parking lot light that flickered directly into the bedroom, and a stinky mini fridge. Ice machine on that floor was shut down, pool room was left a mess with towels everywhere and empty cups.
I went to go ask for a couple of waters, and to my surprise when I got the bill…I was charged $7 for two bottles of Aquafina. I honestly thought with all of the trouble I went through at 10:30pm, at least water would be covered since there was none in the room, and there is not even an ice machine or complementary water any where.
I asked for a late checkout since I had been up for 24hrs because of travel, but really not needed since I got a complimentary wake up call by a vacuum cleaner at 11am right outside my door. Should have slept at the airport.