Everyone was very friendly and helpful. Hotel was very clean and food was great.
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酒店回复: Thank you so much for your kind words and perfect rating!We’re thrilled to hear that you had a 10/10 experience at the Newport News Marriott at City Center. Our team takes great pride in providing friendly service, a clean and welcoming environment, and delicious food—so it’s wonderful to know we hit the mark for you. We truly appreciate your recommendation and hope to welcome you back soon for another exceptional stay!
5.0分
其他
Clean, comfortable beds, bright and clean space. Nice big bathroom. Convenience of parking vehicle near the hotel.
酒店回复: Thanks very much and we hope to welcome you back again!
5.0分
其他
I love the location it was kinda busy that weekend and my room was freezing but other than that everything else was pretty good I will be returning.
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酒店回复: Thank you for staying at the Newport News Marriott at City Center recently and for sharing your comments regarding the location of the hotel. Whether our guests are here for a quick two night stay or attending a week long meeting, there is so much to enjoy within steps of our hotel. It was also wonderful to read that you thoroughly enjoyed your accommodations and that the facilities and amenities exceeded your expectations. Thank you again for choosing us and we look forward to the opportunity of welcoming you back in the near future.
4.0分
情侣出游
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We picked this hotel because of the convenience to what were doing. It was only my husband and I, we booked a King bed, however, we were given a double, the hotel said that ALL of the King beds were under maintenance. I was annoyed however, we were given complimentary breakfast Moving on, A special shoutout to Taylor G. who was there to park and retrieve our car, he returned my cell phone to my room, after I thought I had misplaced it. That was very kind of him to do so.
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酒店回复: We appreciate the time you took to give us your feedback regarding your stay at the Newport News Marriott City Center. Please accept my apology as it is never our intention to disappoint a guest in any way. We make every effort to maintain the high standards that Marriott is known. I have addressed your concerns with my staff and we have taken corrective action to make sure that this does not happen again. Thank you again for your honest feedback and we hope to have the opportunity to welcome you back soon.
1.0分
商务出差
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First off, I paid about $150 more per night because this hotel advertised free EV charging. The only EVs accommodated were Teslas. No other charger type was installed. They sent me to the free garage near the theaters. It, also, only accommodated Teslas. Next, the handicapped parking is nicely close, but it is re-labeled as Marriott premium customer parking. While we’re discussing accessibility, the outer doors are manual, and the room doors block chair and walker use. I don’t need too much accommodation, but I asked for a shower with a seat. The disability chair they put in the shower almost completely blocked my entry. It was way too big. And, for some reason, both sink taps delivered hot water. When I ran it a bit that got better, so maybe it’s an overly long supply pipe. Staff was polite, but I can’t get past paying way too much for a hotel with chargers that are misrepresented.
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酒店回复: Thank you for choosing the Newport News Marriott at City Center as hotel of your choice during your visit to Newport News. I truly appreciate your candid feedback and I am terribly sorry that we were not able to meet you needs for a restful night sleep. I have shared your comments with our management team and we will be using this feedback to prevent a repeat of these problems. I hope you will consider a return visit to give us another opportunity for you to experience our hotel and facilities as one should.
5.0分
其他
The hotel itself was great, vut the bed linesns were not freshly washed. i always travel with my own blankets to ensure i can get a good night's sleep
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酒店回复: Thank you for choosing the Newport News Marriott at City Center and taking the time to share your experience. We take great pride in delivering excellent service and accommodations. That along with our desire to create a memorable experience makes our Marriott one of the best places to stay while in Newport News at City Center. It was a pleasure to read your comments and I will be sharing them with my staff. We do hope to have the opportunity to welcome you back very soon.
还行。
员工很专业,设施维护得很好。房间很大也很干净,但是床很硬,空调噪音很大,影响睡眠。另外,酒店里到处都是保安。有些人可能会觉得这样让人放心,但我却不这么认为。
房间里有别人的食物残渣,墙上有洞,床裙破了,毛巾里有头发,灯罩也摔坏了,像是打过架……我真高兴赶紧退房,去了下一家酒店。万豪酒店这么贵,居然提供这么差劲又脏的房间,真是太不值了。
我们的房间看起来就像被海狸啃过家具一样。床歪斜着,我们还能听到有人从通风口说话。
史上最便捷的入住体验!入住仅用了2分钟!继续保持!
Everyone was very friendly and helpful. Hotel was very clean and food was great.
Clean, comfortable beds, bright and clean space. Nice big bathroom. Convenience of parking vehicle near the hotel.
I love the location it was kinda busy that weekend and my room was freezing but other than that everything else was pretty good I will be returning.
We picked this hotel because of the convenience to what were doing. It was only my husband and I, we booked a King bed, however, we were given a double, the hotel said that ALL of the King beds were under maintenance. I was annoyed however, we were given complimentary breakfast Moving on, A special shoutout to Taylor G. who was there to park and retrieve our car, he returned my cell phone to my room, after I thought I had misplaced it. That was very kind of him to do so.
First off, I paid about $150 more per night because this hotel advertised free EV charging. The only EVs accommodated were Teslas. No other charger type was installed. They sent me to the free garage near the theaters. It, also, only accommodated Teslas. Next, the handicapped parking is nicely close, but it is re-labeled as Marriott premium customer parking. While we’re discussing accessibility, the outer doors are manual, and the room doors block chair and walker use. I don’t need too much accommodation, but I asked for a shower with a seat. The disability chair they put in the shower almost completely blocked my entry. It was way too big. And, for some reason, both sink taps delivered hot water. When I ran it a bit that got better, so maybe it’s an overly long supply pipe. Staff was polite, but I can’t get past paying way too much for a hotel with chargers that are misrepresented.
The hotel itself was great, vut the bed linesns were not freshly washed. i always travel with my own blankets to ensure i can get a good night's sleep