这彻底毁了我们的假期，也影响了我们的健康。我们要求全额退款。我不会向任何人推荐这家酒店。我们以前住过双三酒店（Double Three Hotel），但这家酒店太糟糕了。
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酒店回复: Thank you for choosing to stay with us and for providing your valuable feedback regarding your recent experience. We sincerely apologize for any inconvenience you encountered during your stay. I have shared your comments with our Chief Engineer to ensure the issue is addressed and resolved. Your feedback will also be discussed at our upcoming management meeting.It was a pleasure speaking with you, and we appreciated the opportunity to resolve this matter to your satisfaction. We look forward to welcoming you again in the near future.
2.0分
其他
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The staff was great. The building smelled old. The water pressure in the sink was extremely low and there was the sewer smell coming from the sink as well. The room was cold even though the setting was set to the highest allowable temperature of 90 degrees.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely appreciate all guest comments, as they help us enhance our products and services. Your feedback has been forwarded to our Chief Engineer for review and resolution. We apologize for any inconvenience caused and appreciate you bringing these matters to our attention.As we continually strive to improve our guests’ experience, we look forward to the opportunity to serve you again in the future and to regain your confidence in our hotel.
3.0分
情侣出游
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Our room was okay we usually stay here when visiting family in the area but maybe looking for another place. The pjs and bonnets in the lobby was a definite turn off. Our bathroom had an odd Oder and the sink was dirty.
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酒店回复: Thank you for being a loyal guest at our hotel. We appreciate you taking the time to provide feedback on your recent stay. I apologize for any inconvenience caused by some younger guests in public areas in informal attire; we will address this matter with their advisors. Your comments regarding the guestroom experience have been shared with our management team to ensure improvements. As a valued repeat guest, we sincerely apologize that this stay did not meet the high standards of service you have come to expect. We are committed to enhancing our guests’ experience and hope that this experience will not deter you from staying with us in the future.
4.0分
情侣出游
The front desk staff was friendly and helpful.
Only complaint was the door in room 109 was difficult to open and close
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酒店回复: Thank you for choosing our property and for providing feedback regarding your stay. We apologize for the inconvenience caused by the door difficulty. I have forwarded your comments to our Chief Engineer for assessment and prompt resolution. We look forward to the opportunity to serve you again if you return to the area.
2.0分
其他
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Towanda was wonderful at the reservation desk! She was the only positive thing about the stay.
The room was dirty. Hair on sink, shower, floor, towels and both beds.
The comforter had what appeared as brown make up or some substance in several areas.
Make up smears on sink. Some dried white splatters in front panel of bathroom sink.
I had a 4 hour window to sleep from 930-130; people were extremely noisy in the hallway and rooms across the hall.
Every time they jumped or slammed a door, the walls shook.
This was awful, regarding the room.
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酒店回复: Thank you for visiting our property and providing feedback regarding your guest experience. I was disappointed to hear of the multiple issues you encountered in your room. I have shared this information with our housekeeping team, and we will provide additional coaching to our housekeeping staff to ensure a more pleasant visit in the future. We hope you will provide us another opportunity to improve upon your recent stay should your travels return you to our area.
3.0分
家庭亲子
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Housekeeping was fair at best. We were there almost 4 days before Housekeeping came to our room and that was only after I mentioned it to the front desk. We had to go to front desk every morning to get coffee for our room. We probably would stay at this location again.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your feedback regarding your recent visit. We sincerely apologize for the oversight in housekeeping service during your stay. I have forwarded your comments to our Executive Housekeeping team to investigate the matter and to address the responsibility of the staff involved. We are committed to continually enhancing our guest experience and hope to have the opportunity to serve you again, thereby restoring your confidence in our hotel.
5.0分
情侣出游
TOP NOTCH: The front desk staff, the dining room staff, the transportation shuttle drivers were great.
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酒店回复: Thank you for choosing to stay with us and for taking the time to provide feedback regarding your recent visit. We are pleased to hear that you enjoyed your stay and that our team members were welcoming and accommodating. Your kind words will be shared with our staff as a testament to their dedication to excellent customer service. We look forward to welcoming you back in the near future.
2.0分
情侣出游
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The room was available early which was a plus. The bathroom door did not work couldnt close. The shower was so close to the toilet it was about 6 inches from the toliet to the opening of showers. We are 74 and 76 which was a pain for us to get in shower and then when I went in closet where safe was the shower had leaked into closet. puddle on floor. when I reported to worker at desk she said thanks for telling me. Never said she was sorry we were inconvenience. I am writing for a refund.
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酒店回复: Thank you for choosing to stay with us and for providing your feedback regarding your recent visit. We sincerely appreciate all guest comments, as they help us enhance our services and facilities. Your concerns about the bathroom door have been shared with our Chief Engineer, who is currently evaluating both the closet and leak issues to ensure their resolution. Regarding the difficulty maneuvering in the bathroom/shower, we do offer accessible rooms with more spacious bathrooms, which may be suitable for your next stay. We apologize for not expressing our apologies at the time you reported the issue. To improve our guest experience, our Front Office Manager will provide additional customer service training to our team to better address guest concerns in the future. We are committed to continuous improvement and hope to have the opportunity to serve you again, allowing us to restore your confidence in our hotel.
3.0分
商务出差
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Door Issue (wouldn’t recommend)
The hotel was great, the service was nice, but one major issue is the doors did not shut easily so people were slamming doors all night. I would highly recommend not staying here until they fix this
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酒店回复: Thank you for choosing our hotel for your recent stay. We are pleased to hear that you found the hotel nice and appreciated the service provided. We also thank you for the feedback regarding the guestroom doors; your comments have been forwarded to our Chief Engineer for review and necessary improvements to ensure a better experience for future guests. We value your observations as we continuously strive to enhance our guest services. We look forward to the opportunity to welcome you back and provide an exceptional stay.
房间还可以
我在双三酒店（Double Three Hotel）117号房间（一楼）的体验非常糟糕。房间的墙壁、窗帘和天花板上都长满了霉菌，而且整晚都在漏水。霉味非常浓烈，我和朋友都喉咙痛、流鼻涕，而且我们的声音也因为吸入霉味而变了。
我们整晚都睡不着。我们向前台反映过，但他们什么也没做。前台说管理层会联系我们，但至今无人联系，而且他们扣留了我们的押金，至今没有退款。
这彻底毁了我们的假期，也影响了我们的健康。我们要求全额退款。我不会向任何人推荐这家酒店。我们以前住过双三酒店（Double Three Hotel），但这家酒店太糟糕了。
The staff was great. The building smelled old. The water pressure in the sink was extremely low and there was the sewer smell coming from the sink as well. The room was cold even though the setting was set to the highest allowable temperature of 90 degrees.
Our room was okay we usually stay here when visiting family in the area but maybe looking for another place. The pjs and bonnets in the lobby was a definite turn off. Our bathroom had an odd Oder and the sink was dirty.
The front desk staff was friendly and helpful.
Only complaint was the door in room 109 was difficult to open and close
Towanda was wonderful at the reservation desk! She was the only positive thing about the stay.
The room was dirty. Hair on sink, shower, floor, towels and both beds.
The comforter had what appeared as brown make up or some substance in several areas.
Make up smears on sink. Some dried white splatters in front panel of bathroom sink.
I had a 4 hour window to sleep from 930-130; people were extremely noisy in the hallway and rooms across the hall.
Every time they jumped or slammed a door, the walls shook.
This was awful, regarding the room.
Housekeeping was fair at best. We were there almost 4 days before Housekeeping came to our room and that was only after I mentioned it to the front desk. We had to go to front desk every morning to get coffee for our room. We probably would stay at this location again.
TOP NOTCH: The front desk staff, the dining room staff, the transportation shuttle drivers were great.
The room was available early which was a plus. The bathroom door did not work couldnt close. The shower was so close to the toilet it was about 6 inches from the toliet to the opening of showers. We are 74 and 76 which was a pain for us to get in shower and then when I went in closet where safe was the shower had leaked into closet. puddle on floor. when I reported to worker at desk she said thanks for telling me. Never said she was sorry we were inconvenience. I am writing for a refund.
Door Issue (wouldn’t recommend)
The hotel was great, the service was nice, but one major issue is the doors did not shut easily so people were slamming doors all night. I would highly recommend not staying here until they fix this