这彻底毁了我们的假期，也影响了我们的健康。我们要求全额退款。我不会向任何人推荐这家酒店。我们以前住过双三酒店（Double Three Hotel），但这家酒店太糟糕了。
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酒店回复: Thank you for choosing to stay with us and for providing your valuable feedback regarding your recent experience. We sincerely apologize for any inconvenience you encountered during your stay. I have shared your comments with our Chief Engineer to ensure the issue is addressed and resolved. Your feedback will also be discussed at our upcoming management meeting.It was a pleasure speaking with you, and we appreciated the opportunity to resolve this matter to your satisfaction. We look forward to welcoming you again in the near future.
3.0分
家庭亲子
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Housekeeping was fair at best. We were there almost 4 days before Housekeeping came to our room and that was only after I mentioned it to the front desk. We had to go to front desk every morning to get coffee for our room. We probably would stay at this location again.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your feedback regarding your recent visit. We sincerely apologize for the oversight in housekeeping service during your stay. I have forwarded your comments to our Executive Housekeeping team to investigate the matter and to address the responsibility of the staff involved. We are committed to continually enhancing our guest experience and hope to have the opportunity to serve you again, thereby restoring your confidence in our hotel.
5.0分
情侣出游
TOP NOTCH: The front desk staff, the dining room staff, the transportation shuttle drivers were great.
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酒店回复: Thank you for choosing to stay with us and for taking the time to provide feedback regarding your recent visit. We are pleased to hear that you enjoyed your stay and that our team members were welcoming and accommodating. Your kind words will be shared with our staff as a testament to their dedication to excellent customer service. We look forward to welcoming you back in the near future.
2.0分
情侣出游
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The room was available early which was a plus. The bathroom door did not work couldnt close. The shower was so close to the toilet it was about 6 inches from the toliet to the opening of showers. We are 74 and 76 which was a pain for us to get in shower and then when I went in closet where safe was the shower had leaked into closet. puddle on floor. when I reported to worker at desk she said thanks for telling me. Never said she was sorry we were inconvenience. I am writing for a refund.
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酒店回复: Thank you for choosing to stay with us and for providing your feedback regarding your recent visit. We sincerely appreciate all guest comments, as they help us enhance our services and facilities. Your concerns about the bathroom door have been shared with our Chief Engineer, who is currently evaluating both the closet and leak issues to ensure their resolution. Regarding the difficulty maneuvering in the bathroom/shower, we do offer accessible rooms with more spacious bathrooms, which may be suitable for your next stay. We apologize for not expressing our apologies at the time you reported the issue. To improve our guest experience, our Front Office Manager will provide additional customer service training to our team to better address guest concerns in the future. We are committed to continuous improvement and hope to have the opportunity to serve you again, allowing us to restore your confidence in our hotel.
3.0分
商务出差
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Door Issue (wouldn’t recommend)
The hotel was great, the service was nice, but one major issue is the doors did not shut easily so people were slamming doors all night. I would highly recommend not staying here until they fix this
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酒店回复: Thank you for choosing our hotel for your recent stay. We are pleased to hear that you found the hotel nice and appreciated the service provided. We also thank you for the feedback regarding the guestroom doors; your comments have been forwarded to our Chief Engineer for review and necessary improvements to ensure a better experience for future guests. We value your observations as we continuously strive to enhance our guest services. We look forward to the opportunity to welcome you back and provide an exceptional stay.
5.0分
情侣出游
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Loved the room! Check in was great and loved the water and warm cookies. Due to the rain the cable was out in our room for about 4 hours. Room service never picked up the phone. We called numerous times and even called the front desk. Went without dinner that night and no cable.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you enjoyed your room, had a smooth check-in experience, and appreciated the complimentary water and cookies. We apologize for the inconvenience caused by the cable outage during the storm. Additionally, we have noted your comments regarding room service pickup to ensure our telephone extensions are functioning correctly. As we continuously strive to enhance our guest experience, we look forward to welcoming you again and the opportunity to provide the service you expect and deserve.
4.0分
其他
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Room was very clean and bed was very comfortable. Would have been nice if a microwave was in the room. The window view was of a wall, couldn't see anything, which was a little disappointing; but overall, the hotel was good enough that I would definitely stay again.
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酒店回复: Thank you for choosing to stay with us and for providing your feedback regarding your recent visit. We are pleased to hear that you found your room to be clean and comfortable. Please note that, as we have a full-service restaurant on-site, microwave appliances are not provided in guest rooms. However, a microwave is available for guest use in the Market area located on the first floor near the front desk. We appreciate your input and look forward to the opportunity to serve you again should your travels bring you back to the area.
3.0分
家庭亲子
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Noisy, the guest next door had loud TV all night through the morning. Air conditioner was not working. Sink in bathroom had no hot water. Shower was low pressure. Floors were dirty, dirt and hair.
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酒店回复: Thank you for choosing to stay with us and for taking the time to provide feedback regarding your recent visit. We value all guest comments, as they help us enhance our services and facilities. We sincerely apologize for the inconvenience caused by the noisy neighboring guests, the air conditioning issues, the lack of hot water in the sink, and the housekeeping concerns you raised. Your feedback has been shared with the respective department heads for assessment and resolution. We are committed to continuous improvement and hope to have the opportunity to serve you again, in order to provide a better experience and reaffirm your confidence in our hotel.
3.0分
家庭亲子
I love that they offer warm cookies and bottled water at check in! The beds were comfortable and rooms were clean!
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酒店回复: Thank you for providing such great feedback related to your recent visit with us. We hope to welcome you back again soon!
房间还可以
我在双三酒店（Double Three Hotel）117号房间（一楼）的体验非常糟糕。房间的墙壁、窗帘和天花板上都长满了霉菌，而且整晚都在漏水。霉味非常浓烈，我和朋友都喉咙痛、流鼻涕，而且我们的声音也因为吸入霉味而变了。
我们整晚都睡不着。我们向前台反映过，但他们什么也没做。前台说管理层会联系我们，但至今无人联系，而且他们扣留了我们的押金，至今没有退款。
这彻底毁了我们的假期，也影响了我们的健康。我们要求全额退款。我不会向任何人推荐这家酒店。我们以前住过双三酒店（Double Three Hotel），但这家酒店太糟糕了。
Housekeeping was fair at best. We were there almost 4 days before Housekeeping came to our room and that was only after I mentioned it to the front desk. We had to go to front desk every morning to get coffee for our room. We probably would stay at this location again.
TOP NOTCH: The front desk staff, the dining room staff, the transportation shuttle drivers were great.
The room was available early which was a plus. The bathroom door did not work couldnt close. The shower was so close to the toilet it was about 6 inches from the toliet to the opening of showers. We are 74 and 76 which was a pain for us to get in shower and then when I went in closet where safe was the shower had leaked into closet. puddle on floor. when I reported to worker at desk she said thanks for telling me. Never said she was sorry we were inconvenience. I am writing for a refund.
Door Issue (wouldn’t recommend)
The hotel was great, the service was nice, but one major issue is the doors did not shut easily so people were slamming doors all night. I would highly recommend not staying here until they fix this
Loved the room! Check in was great and loved the water and warm cookies. Due to the rain the cable was out in our room for about 4 hours. Room service never picked up the phone. We called numerous times and even called the front desk. Went without dinner that night and no cable.
Room was very clean and bed was very comfortable. Would have been nice if a microwave was in the room. The window view was of a wall, couldn't see anything, which was a little disappointing; but overall, the hotel was good enough that I would definitely stay again.
Noisy, the guest next door had loud TV all night through the morning. Air conditioner was not working. Sink in bathroom had no hot water. Shower was low pressure. Floors were dirty, dirt and hair.
I love that they offer warm cookies and bottled water at check in! The beds were comfortable and rooms were clean!