酒店回复: My apologies with the noted concerns from your stay, we have addressed the majority of our units, as noted some of the condensation pans may have caused the leak with the higher humidity in summer.
酒店回复: Thank you for your visit and candid review. We share these with the team to address. We are working hard on our isolated AC issues.
4.0分
情侣出游
原文
翻译提供方：Google
房子不错，但有些老旧，浴室确实需要维修和升级。马桶座圈需要更换，门需要清洁或重新粉刷。
自助早餐很棒。
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酒店回复: Thanks for your visit and review. Yes, while older we strive to deliver great service, and continually strive to improve on our facility. Glad you enjoyed breakfast.
5.0分
家庭亲子
Room was very clean, and our stay was excellent! We enjoyed going down for the manager cocktail hour for a free drink! It was nice & relaxing.
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酒店回复: Thanks for your stay with us, and glad you enjoyed your visit as well the reception. We hope to see you again.
3.0分
其他
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We had an ok stay. It was one of the oldest Embassy Suites we ever stayed at and it showed in our room. Our bathroom was in desperate need of renovation. The heat did not work last night or the night before-we could not get it above 60 degrees on the last night. Breakfast was good-great staff there. Great location.
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酒店回复: Thank you for your stay and feedback. We will address your concerns.
2.0分
其他
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The floor was soaked by the bathroom could not tell from what. Mold on ceiling in bathroom. I’ve been staying here since I was 9 and I’m about to be 32. The condition has gone done but the price way up. Breakfast is underwhelming they keep it afloat with omelette bar. Staff is friendly
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酒店回复: Thanks for your visit and candid review. We will share with the team as we continue to strive to make needed changes.
4.0分
其他
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This was an overall good deal for our family. The common spaces were nice and the staff was very friendly and helpful. However the rooms themselves were spacious but weren’t very nice. The room was run down with peeling walpaper and dingy accessories and the extra bedding wasn’t clean. They did replace it though.
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酒店回复: Thanks for your recent stay with us. We'll share your comments with the team to do better next time.
526号房间没有体现希尔顿的品质。
值夜班的前台接待员态度冷淡至极。办理退房手续的接待员态度更差。
告诉工作人员我们的空调坏了。他们派人上来查看。空调温度设定在69华氏度（约20摄氏度），我们房间却只有76华氏度（约37摄氏度）。工作人员来我们房间时说要调到56华氏度（约11摄氏度）。结果我们房间里一直没凉快下来。早上起床时，发现房间下面的起居区有一滩水。这是我们第二次住在这里了。以后不会再来了。
他们还把所有楼层的自动售货机都拆掉了，你得一路走到大堂才能买到饮料或零食。
我们在里士满的首选酒店
我们每次来里士满都会选择这家酒店。地理位置优越。这家酒店最吸引人的地方：价格实惠，员工友好，中庭，煎蛋卷早餐，卧室配有独立起居室，起居室配有电视、水槽、微波炉和小冰箱，淋浴水压也很棒！
我希望我到达时没有被告知空调坏了，结果入住时房间很脏，早餐也不怎么样。本来可以更好，但感觉他们让这家酒店关门了，现在情况大不如前了。而且，以这个价格，如果设备坏了，应该打折。
房子不错，但有些老旧，浴室确实需要维修和升级。马桶座圈需要更换，门需要清洁或重新粉刷。
自助早餐很棒。
Room was very clean, and our stay was excellent! We enjoyed going down for the manager cocktail hour for a free drink! It was nice & relaxing.
We had an ok stay. It was one of the oldest Embassy Suites we ever stayed at and it showed in our room. Our bathroom was in desperate need of renovation. The heat did not work last night or the night before-we could not get it above 60 degrees on the last night. Breakfast was good-great staff there. Great location.
The floor was soaked by the bathroom could not tell from what. Mold on ceiling in bathroom. I’ve been staying here since I was 9 and I’m about to be 32. The condition has gone done but the price way up. Breakfast is underwhelming they keep it afloat with omelette bar. Staff is friendly
This was an overall good deal for our family. The common spaces were nice and the staff was very friendly and helpful. However the rooms themselves were spacious but weren’t very nice. The room was run down with peeling walpaper and dingy accessories and the extra bedding wasn’t clean. They did replace it though.