酒店回复: We apologize for the inconvenience; we take your feedback very seriously and are addressing this issue to ensure that it was an isolated occurrence. We appreciate your feedback.
酒店回复: Dear guest,We are sorry to hear about your situation and apologize for not being able to solve the issue to your satisfaction. As you may or may not know, we do not give complimentary same-day cancellations. We also do not have the authority to change a 3rd-Party reservation here at the property. Most hotels unfortunately receive a lot of same-day cancellation requests for many different, serious reasons. Given the fact that we have no ability or right to verify the reasons given to us, we have to take an objective approach to our policy. I am truly sorry that in this situation, we were not able to give you the resolution you requested.Thank you for your inquiry.
酒店回复: I apologize for the issues that you had with your reservation. We have processed a refund for all charges incurred at our property for this reservation.
2.0分
其他
原文
翻译提供方：Google
床真的很不舒服，就像睡在石头上一样。而且，房间里有猫尿的味道。
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酒店回复: We are truly sorry that your stay was less than expected. We will review your comments with our team and do our best to improve in the areas you mentioned.Thank You
4.0分
其他
原文
翻译提供方：Google
无障碍
酒店回复: Thank you for staying with us. We hope to see you again soon!
2.0分
商务出差
原文
翻译提供方：Google
空调坏了，半夜必须请维修工来
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酒店回复: We are terribly sorry that you encountered an issue with your AC. It is always unfortunate when systems break down or stop working. Even when uncontrollable events such as this happen, we always try to do our best to take care of it as soon as possible. Thank you for staying and for letting us know about your issue.
1.0分
家庭亲子
原文
翻译提供方：Google
房间气味难闻。空调坏了
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酒店回复: We are truly sorry and disappointed to hear about the issues that you had. Guest satisfaction is something we take very seriously and will look into your stay and take care of those issues immediately. Thank you for your review.
4.0分
其他
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If you like a firm bed this hotel bed is for you. The king bed room was spacious. The couch was very old and had a torn cushion. I mentioned it to the staff and they were very apologetic. They covered the couch with a sheet for us. The bathroom had everything we needed. I appreciate the bottle dispensers for shampoo, conditioner, and body wash. The breakfast offered a variety of hot and cold foods.
酒店回复: Thank you for staying with us. We hope to see you again!
5.0分
其他
The staff is so friendly and helpful. My favorite Durham hotel. 5 stars.
酒店回复: Thank you for choosing us! We hope to see you again soon.
非常棒的地方
酒店非常漂亮宽敞。床很舒服，大堂/用餐区宽敞明亮。缺点是泳池坏了，冰箱里剩下一瓶半空的茶，淋浴间的皂架上放着一块用过的肥皂。除此之外，免费早餐非常好，设施和员工都很好。
我们对这家酒店的位置和便利性非常满意。
最大的缺点是没有热水，你可以想象，这是一个巨大的不便。这应该是绝对必要的，尤其是在预订四星级酒店的房间时。虽然我们希望在前往杜克医院之前度过一个轻松的夜晚，这将是非常紧张的一天，但我们没有那么幸运。
酒店以“未入住”为由向我的信用卡扣款，并且不予退款。我之所以未入住，只是因为我在急诊室，被送进医院。我要求他们做的只是将预订转移到新的一晚。太糟糕了，现在我再也不会住在那里了，因为客户服务太差。
这是我这辈子遇到的最差的客户服务！经理不给你回电话，显然他们不关心客户，******* 也一样糟糕，我这辈子再也不会使用他们了！
床真的很不舒服，就像睡在石头上一样。而且，房间里有猫尿的味道。
无障碍
空调坏了，半夜必须请维修工来
房间气味难闻。空调坏了
If you like a firm bed this hotel bed is for you. The king bed room was spacious. The couch was very old and had a torn cushion. I mentioned it to the staff and they were very apologetic. They covered the couch with a sheet for us. The bathroom had everything we needed. I appreciate the bottle dispensers for shampoo, conditioner, and body wash. The breakfast offered a variety of hot and cold foods.
The staff is so friendly and helpful. My favorite Durham hotel. 5 stars.