酒店回复: Thank you for your feedback. We truly did try our best to get in contact with you prior to arrival but were unable to. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your comments have been shared with our team, and we hope to have another chance to provide a better experience in the future.
The staff were excellent. The physical establishment was poor. They need more handicapped rooms. All the rooms need toilets that are more normal in height. Theirs re uncomfortably low. Every other day maid service isunsatisfactory. Every day would be better. The staff, however, were courteous and responsive. We very much appreciated their care for us.
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酒店回复: Thank you. Our professional and caring guest service representatives at the Homewood Suites by Hilton Durham-Chapel Hill I-40 are our best amenity. We will be undergoing a renovation in the next few months. We think you will enjoy the changes should you have the chance to visit us again.
3.0分
其他
Room was good. Would like more hooks in the bathroom for towels and also the toilet seats were very low for elderly visitors. But otherwise fine!
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酒店回复: Thank you for your kind words and suggestions. We hope to see you again and we wish you safe travels.
2.0分
其他
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Unfortunately, we had a couple trip-souring events that will make us reconsider booking this hotel again. We never had hot water in our room. The shower was cold even after giving it at least 10 minutes to warm up. In addition to that, the toilet was an issue. The water level was so high and/or the toilet seat was too low that whenever we’d use the bathroom or wipe, we’d get horrible splash back or our hands would dunk into the dirty toilet water. We switched to using the lobby bathroom, but there were tampons and pads strewn all over the floor.
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酒店回复: Thank you for sharing your feedback. We're very sorry for the issues you experienced with the hot water, toilet and condition of the lobby bathroom. This is not the standard we aim to provide, and we understand how frustrating this must have been. Our maintenance and housekeeping teams have been notified so we can get the issues resolved. We appreciate you bringing it to our attention and hope you'll consider giving us another chance in the future.
4.0分
商务出差
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Front desk staff (Liberty) was cordial and accommodating.
The room was clean. The breakfast was bountiful and the staff kept everything stocked well. Altogether very nice stay.Thanks
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酒店回复: Thank you! You should expect a clean and comfortable room anytime you stay at the Homewood Suites Durham-Chapel Hill I-40. We are thrilled to see that was your experience. Safe travels to you.
3.0分
其他
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Turns out the cleaning staff only work every other day.
We checked in and didn't notice that was the case and was not made aware of this practice. Our luck, we were the off day. We came back to the room the following evening to find an unmade bed, no new towels, etc. I was made to feel it was my mistake not to know this was the case. I got a set of towels...not a great experience.
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酒店回复: Thank you for sharing your feedback. I'm very sorry for the confusion regarding our housekeeping schedule and that this wasn't clearly explained at check in. Our Housekeeping team is here daily, however stay-over service is provided every other day unless requested. We're always happy to offer service any day, however we have to know before 1pm so we can schedule the room before the team finishes for the day. We appreciate you bringing this to our attention and apologize again for the inconvenience you experienced.
1.0分
商务出差
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Everything is old, musty, and dirty. Cockroaches everywhere. We didn't stay long enough to even put our bags down. I feel terrible for the employees who have to work there. It seems like people often leave because it's dirty, but there's nothing that the front desk workers can really do about it other than report to management.
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酒店回复: Thank you for your feedback. We're very sorry to hear about your impression of the room you were assigned and understand how disappointing that must have been. This is not the experience we aim to provide. We do have a professional service that treats the entire property on a regular schedule, and we will be reviewing the room to ensure it meets our standards. We also want to share that the hotel will begin some upgrades next month and we're excited to elevate our overall guest experience. We appreciate your comments and will continue working with our team to improve.
很不错，位置便利！
遗憾的是，我们的住宿体验并不理想。我通过Travelocity预订了两间双人床房，一共可住6位客人。但入住时，这些房间都订满了，我们只剩下两间带一张特大床和一张沙发床的房间，而且沙发床的舒适度远不及普通的床。非常失望。由于Travelocity不愿分享他们从预订中获取的个人预订信息，酒店无法在我抵达前联系我。由于当时已经很晚了，而且是通过第三方预订，我们被困住了。此外，一间浴室的门关不严。
早上没有热水淋浴，服务也不热情。
第二次出差入住这里，两次都是早晚冷水淋浴。第二次入住时，早餐区的工作人员态度很粗鲁，说话很傲慢。前台小姐也不太乐于助人，态度也不好。我问她为什么总是没有热水淋浴，她回答说：“我不是总经理，请再来或者打电话给Brittany。” 值夜班的小姐人很好，办理入住时她非常乐于助人。这里很干净，而且很有潜力，但早餐区那位粗鲁又讨厌的女士就足以让我放弃住这里了。如果你想洗个热水澡，就一定要住在这里，因为这里根本不可能给你热水！！！
泳池关闭了，工作人员也不知道什么时候开放，健身房很热，所有视频监控器都坏了，完全失灵了。预订丢失了。前台的信用卡芯片读卡器坏了，员工必须手动输入信用卡信息。早餐还行，健康食品选择不多。
体验不太好
The staff were excellent. The physical establishment was poor. They need more handicapped rooms. All the rooms need toilets that are more normal in height. Theirs re uncomfortably low. Every other day maid service isunsatisfactory. Every day would be better. The staff, however, were courteous and responsive. We very much appreciated their care for us.
Room was good. Would like more hooks in the bathroom for towels and also the toilet seats were very low for elderly visitors. But otherwise fine!
Unfortunately, we had a couple trip-souring events that will make us reconsider booking this hotel again. We never had hot water in our room. The shower was cold even after giving it at least 10 minutes to warm up. In addition to that, the toilet was an issue. The water level was so high and/or the toilet seat was too low that whenever we’d use the bathroom or wipe, we’d get horrible splash back or our hands would dunk into the dirty toilet water. We switched to using the lobby bathroom, but there were tampons and pads strewn all over the floor.
Front desk staff (Liberty) was cordial and accommodating.
The room was clean. The breakfast was bountiful and the staff kept everything stocked well. Altogether very nice stay.Thanks
Turns out the cleaning staff only work every other day.
We checked in and didn't notice that was the case and was not made aware of this practice. Our luck, we were the off day. We came back to the room the following evening to find an unmade bed, no new towels, etc. I was made to feel it was my mistake not to know this was the case. I got a set of towels...not a great experience.
Everything is old, musty, and dirty. Cockroaches everywhere. We didn't stay long enough to even put our bags down. I feel terrible for the employees who have to work there. It seems like people often leave because it's dirty, but there's nothing that the front desk workers can really do about it other than report to management.