酒店回复: Thank you for your feedback. We truly did try our best to get in contact with you prior to arrival but were unable to. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your comments have been shared with our team, and we hope to have another chance to provide a better experience in the future.
酒店回复: Mark, thank you for taking the time out to share your feedback. Please know that we have addressed this issue with Maintenance in the room to ensure this does not happen again. If there is anything we can do to make it right, please don't hesitate to let us know.
4.0分
家庭亲子
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Everything was clean. Many areas appeared to be dated (not updated). Staff was friendly. We were disappointed to learn when we arrived that the king bed we reserved was not available and we were provided with a room with two double beds (smaller than queen size).
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酒店回复: Thank you! You should expect a clean and comfortable room anytime you stay at the Homewood Suites Durham-Chapel Hill I-40. We are thrilled to see that was your experience. Safe travels to you.
5.0分
家庭亲子
Wonderful stay at a very clean facility. Location was ideal & the staff were very friendly & helpful.
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酒店回复: Thank you, Heather! We are thrilled you had a good stay experience at Homewood Suites by Hilton Durham Chapel Hill I-40. Safe travels to you
3.0分
其他
Older hotel, room smelled of mold. Rooms need a facelift. It was fine for two nights. Shower was fine, older plumbing, kitchette area.
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酒店回复: Thank you, Christopher. We have an imminent renovation coming! Thank you for your comments.
5.0分
其他
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I love that it's like renting an economy apt in NY! Has a stovetop, dishwasher, flatware, plates, glasses, microwave and FULL size refrigerator! You can save money by grocery shopping and cooking yourself, especially if you have children or its a big family getting rooms with pass throughs! The King Suite actually sleeps 4, 2 adults, 2 children on the sofa bed! It has the "Great Room" , bedroom and bathroom! You get granite counter-tops! Also, it has communal gas grills and a pool
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酒店回复: Thank you, Oran! Whether you're staying just one night or you’re planning an extended stay at the Homewood Suites by Hilton Durham-Chapel Hill/I-40, our spacious one and/or two-bedroom suites with separate living and sleeping areas makes a big difference in your stay compared to a non-suite hotel. Thank you for staying with us and we wish you safe travels.
5.0分
情侣出游
Breakfast there is only 1 waffle iron, which caused congestion. The overnight oats was good
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酒店回复: Thank you, Jan! We appreciate your review and comments. We are glad that you had a such a good stay experience overall. We wish you safe travels
很不错，位置便利！
遗憾的是，我们的住宿体验并不理想。我通过Travelocity预订了两间双人床房，一共可住6位客人。但入住时，这些房间都订满了，我们只剩下两间带一张特大床和一张沙发床的房间，而且沙发床的舒适度远不及普通的床。非常失望。由于Travelocity不愿分享他们从预订中获取的个人预订信息，酒店无法在我抵达前联系我。由于当时已经很晚了，而且是通过第三方预订，我们被困住了。此外，一间浴室的门关不严。
早上没有热水淋浴，服务也不热情。
第二次出差入住这里，两次都是早晚冷水淋浴。第二次入住时，早餐区的工作人员态度很粗鲁，说话很傲慢。前台小姐也不太乐于助人，态度也不好。我问她为什么总是没有热水淋浴，她回答说：“我不是总经理，请再来或者打电话给Brittany。” 值夜班的小姐人很好，办理入住时她非常乐于助人。这里很干净，而且很有潜力，但早餐区那位粗鲁又讨厌的女士就足以让我放弃住这里了。如果你想洗个热水澡，就一定要住在这里，因为这里根本不可能给你热水！！！
泳池关闭了，工作人员也不知道什么时候开放，健身房很热，所有视频监控器都坏了，完全失灵了。预订丢失了。前台的信用卡芯片读卡器坏了，员工必须手动输入信用卡信息。早餐还行，健康食品选择不多。
体验不太好
没有热水
Everything was clean. Many areas appeared to be dated (not updated). Staff was friendly. We were disappointed to learn when we arrived that the king bed we reserved was not available and we were provided with a room with two double beds (smaller than queen size).
Wonderful stay at a very clean facility. Location was ideal & the staff were very friendly & helpful.
Older hotel, room smelled of mold. Rooms need a facelift. It was fine for two nights. Shower was fine, older plumbing, kitchette area.
I love that it's like renting an economy apt in NY! Has a stovetop, dishwasher, flatware, plates, glasses, microwave and FULL size refrigerator! You can save money by grocery shopping and cooking yourself, especially if you have children or its a big family getting rooms with pass throughs! The King Suite actually sleeps 4, 2 adults, 2 children on the sofa bed! It has the "Great Room" , bedroom and bathroom! You get granite counter-tops! Also, it has communal gas grills and a pool
Breakfast there is only 1 waffle iron, which caused congestion. The overnight oats was good