Your representative, I forgot his name older gentleman with the beard. Awesome dude. But the stay went perfect for our event. Will stay here again when we revisit.
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酒店回复: Hello GREGORY,Thank you for your feedback! We're thrilled to hear that your stay was perfect for your event and that our representative made a positive impact on your experience. We look forward to welcoming you back on your next visit and hope you enjoy your time with us just as much as this time!
1.0分
其他
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My son forgot his phone in the room and the man at the front desk yelled at him and on a previous stay he didn’t want to sell me any snacks but did sell them to my husband 20 minutes later. Everyone else except this man is great but because of him we will not be back and have cancelled future reservations. We had no air conditioning and no other room available for myself and my kids.
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酒店回复: Hello Megan,Thank you for sharing your feedback about your recent stay. We're glad to hear that you received great service from our team, and we sincerely apologize for the interactions that did not meet your expectations. Your comments about the front desk experience and air conditioning issues will be addressed with our management team to ensure we continue to improve. We appreciate your input and hope you will consider giving us another chance in the future.
4.0分
其他
Still waiting for receipt from ******* who stated text us we’ll email your receipt”. 6 hours later no receipt
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酒店回复: Hello Linda,Thank you for sharing your experience. It's understandable that waiting for a receipt can be frustrating. For assistance with obtaining your receipt from *******, we recommend reaching out directly to their customer service for the quickest resolution. If you have any further questions or need assistance with your stay, feel free to let us know.
5.0分
其他
We never made it to breakfast and we don't own any pets overall the place is great to stay will definitely be back again
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酒店回复: Hello JOSEPH,Thank you for your feedback! We're glad to hear that you enjoyed your stay and plan to return. Your input about breakfast is appreciated, and we strive to provide a seamless experience for all our guests. We look forward to welcoming you back for another great stay in the future!
2.0分
其他
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Massive disappointment
No hot water for the showers at night nor in the morning. Lukewarm at best. No TV remote in room. One we got from the front desk would not turn off the television. In a room right by the elevator so awakened by the noise from that all night long. Evening shift front desk, Sandy, extremely rude. Came across that I was bothering her when asking questions. Will never stay here again.
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酒店回复: Hello Thomas,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously, and your experience will be shared with the relevant team members to ensure they are reviewed. We regret that certain aspects of your visit did not meet your expectations, and we appreciate your insights on the service you received. Guest experiences help us improve, and we hope you may reconsider staying with us in the future to provide a more enjoyable experience.
5.0分
其他
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Overall the experience was great. Checking in and out was super simple, room had a good amount of amenities, and breakfast was one of the better spreads I've had.
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酒店回复: Hello Don,Thank you for sharing your positive experience with us! We're glad to hear that the check-in and check-out process was seamless and that you enjoyed the amenities in your room and our breakfast offerings. Your feedback is valuable and helps us continue providing quality service. We hope to welcome you back for another great stay in the future!
5.0分
商务出差
If I'm ever in need of a hotel in the area, I'll return here in a heartbeat! Thanks for being so welcoming!!
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酒店回复: Hello Crystal,We're thrilled to hear that you had such a positive experience! Thank you for your kind words about our staff and hospitality. Your feedback truly motivates us to keep providing excellent service. We look forward to welcoming you back on your next visit! Safe travels until then!
4.0分
其他
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Comfortable stay in the area
Probably one of the best choices for the area because the pickings are slim! Location is Convenient from highway and a fine overnight stay with comfortable beds. We did grab breakfast on the way out the next morning and there was eggs, sausage, biscuit and gravy and yogurt plus the usual continental breakfast options. It’s not a destination, but okay if passing through. Indoor pool was reported by kids as being good.
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酒店回复: Hello Allison,Thank you for sharing your experience! We're glad to hear that you found our location convenient and enjoyed a comfortable stay. It's great that the breakfast options met your needs and that the kids liked the indoor pool. We appreciate your insights, and we hope you consider staying with us again if you pass through the area in the future. Safe travels!
1.0分
家庭亲子
My stay was very brief. I found bed bugs in my room and immediately left. The property manager refunded the money charged to my card so that was excellent.
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酒店回复: Hello Josef,We appreciate your feedback about your recent experience. While we are glad to hear that the property manager addressed your concerns promptly, we take reports of cleanliness very seriously and will ensure your comments are directed to the appropriate team for review. Thank you for bringing this to our attention, as guest experiences help us improve our facilities and services for future visitors. We wish you the best in your future travels.
由于装修，我无法入住，而且出于健康原因，我不能身处这么多灰尘和强烈气味的环境中，即使他们没有退还我的钱，发行人也不保证我的退款，当晚我不得不在另一家酒店寻找住宿。很抱歉 ******* 和假日酒店在机票预订和酒店住宿方面失去了稳定的客户。感谢没有什么
Your representative, I forgot his name older gentleman with the beard. Awesome dude. But the stay went perfect for our event. Will stay here again when we revisit.
My son forgot his phone in the room and the man at the front desk yelled at him and on a previous stay he didn’t want to sell me any snacks but did sell them to my husband 20 minutes later. Everyone else except this man is great but because of him we will not be back and have cancelled future reservations. We had no air conditioning and no other room available for myself and my kids.
Still waiting for receipt from ******* who stated text us we’ll email your receipt”. 6 hours later no receipt
We never made it to breakfast and we don't own any pets overall the place is great to stay will definitely be back again
Massive disappointment
No hot water for the showers at night nor in the morning. Lukewarm at best. No TV remote in room. One we got from the front desk would not turn off the television. In a room right by the elevator so awakened by the noise from that all night long. Evening shift front desk, Sandy, extremely rude. Came across that I was bothering her when asking questions. Will never stay here again.
Overall the experience was great. Checking in and out was super simple, room had a good amount of amenities, and breakfast was one of the better spreads I've had.
If I'm ever in need of a hotel in the area, I'll return here in a heartbeat! Thanks for being so welcoming!!
Comfortable stay in the area
Probably one of the best choices for the area because the pickings are slim! Location is Convenient from highway and a fine overnight stay with comfortable beds. We did grab breakfast on the way out the next morning and there was eggs, sausage, biscuit and gravy and yogurt plus the usual continental breakfast options. It’s not a destination, but okay if passing through. Indoor pool was reported by kids as being good.
My stay was very brief. I found bed bugs in my room and immediately left. The property manager refunded the money charged to my card so that was excellent.