酒店回复: Thank you for your feedback. We appreciate your business. We hope to serve you again in the future.
5.0分
其他
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I was disappointed at check in. I wasn't asked if I was a member. I wasn't told the breakfast times. But most importantly I was not advised that the pool was closed. Then at 6 am the next morning I was alerted to an additional charge from my credit card company. I had to go to front desk to dispute, still watching to be sure it's corrected.
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酒店回复: I truly apologize for the disappointing experience you had upon your arrival, which understandably affected your entire stay. Please know that we genuinely value your feedback. At check-in, we require a credit card for covering the room, tax, and incidentals, and while we do authorize a certain amount to ensure funds are available, your card is not charged. This authorization is released when you check out. Your input is essential in helping us enhance our services, and we sincerely hope to have the chance to regain your trust and provide you with the exceptional experience you deserve during your next visit.
4.0分
家庭亲子
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Room was great. Staff was nice. Pool was excellent. Breakfast was ok. Was hoping for waffles but they didn’t have a waffle maker. Sofa couch mattress was very thin. It like I was sleeping on the floor and the floor had springs. We loved the the place. All ready recommended to other people.
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酒店回复: Thank you for your feedback. We are pleased to hear your stay was great and that you have recommended our property to others. We will resolve the challenge of the mattress. Once gain, thank you.
1.0分
其他
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Do not recommend this particular hotel
Room was very hot when we got there. The front desk said the air is motion activated and it would it cook off. It was 72 degrees and didn’t cook off. Had to fuss to get them to offer to move us to two separate rooms because they didn’t have any 2 bedroom suites left. But the rooms were not together so we suffered in the hot room. The hotel offered us $25 off the room.
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酒店回复: Thank your for your feedback. We have carefully evaluated the unforeseen challenges and provided compensation for the isolated issue. Thank you.
4.0分
其他
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Overall my stay was excellent loved the size of the room staff was very nice. My only con was the fact that the bedroom I slept in was super hot and I couldn’t sleep I’m a very hot natured person . I tried calling the front desk but couldn’t get anyone. But other than that my stay was Awesome!!!
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酒店回复: Thank you for your feedback. We're glad to hear your stay was great.
3.0分
家庭亲子
There was some mold stains in the shower. There was also some trash in the parking lot. It was surprising considering we come here every summer. Disappointed.
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酒店回复: Thank you for your feedback. We apologize for these isolated challenges. I assure you that all have been corrected. Thank you.
5.0分
情侣出游
The rooms were really great and felt like home away from home
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酒店回复: Thank you for staying. We aim to provide a memorable moment for all our guests. Your feedback is important to us.
5.0分
其他
Boarderline dissatisfied with the pillows but besides that my stay was excellent!
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酒店回复: Dear Guest, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Sherrie Gladney, GM
5.0分
家庭亲子
Property was close to shopping centers,dining and the highways. Breakfast was good varieties for any appetite and rooms were clean & spacious. Would stay again
3.0分
其他
Great location to the airport, without the noise of planes flying overhead.
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酒店回复: We apologize for the disturbance of the airplanes. Unfortunately, we are an airport hotel in close proximity of the airport.
伟大的
I was disappointed at check in. I wasn't asked if I was a member. I wasn't told the breakfast times. But most importantly I was not advised that the pool was closed. Then at 6 am the next morning I was alerted to an additional charge from my credit card company. I had to go to front desk to dispute, still watching to be sure it's corrected.
Room was great. Staff was nice. Pool was excellent. Breakfast was ok. Was hoping for waffles but they didn’t have a waffle maker. Sofa couch mattress was very thin. It like I was sleeping on the floor and the floor had springs. We loved the the place. All ready recommended to other people.
Do not recommend this particular hotel
Room was very hot when we got there. The front desk said the air is motion activated and it would it cook off. It was 72 degrees and didn’t cook off. Had to fuss to get them to offer to move us to two separate rooms because they didn’t have any 2 bedroom suites left. But the rooms were not together so we suffered in the hot room. The hotel offered us $25 off the room.
Overall my stay was excellent loved the size of the room staff was very nice. My only con was the fact that the bedroom I slept in was super hot and I couldn’t sleep I’m a very hot natured person . I tried calling the front desk but couldn’t get anyone. But other than that my stay was Awesome!!!
There was some mold stains in the shower. There was also some trash in the parking lot. It was surprising considering we come here every summer. Disappointed.
The rooms were really great and felt like home away from home
Boarderline dissatisfied with the pillows but besides that my stay was excellent!
Property was close to shopping centers,dining and the highways. Breakfast was good varieties for any appetite and rooms were clean & spacious. Would stay again
Great location to the airport, without the noise of planes flying overhead.