Great stay at the Fairfield. Rooms clean and large, what I expect at a Marriott. Great breakfast, and a surprise swim in the heated pool on a cold December night.
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酒店回复: Thank you for sharing your positive review of Fairfield Inn & Suites Richmond Innsbrook. We are pleased to hear that you found your room clean and spacious, meeting your expectations, and that you enjoyed our complimentary breakfast offerings.It's wonderful that you were able to take advantage of a refreshing swim in our heated indoor saltwater pool, especially on a cold December evening. We hope to have the pleasure of welcoming you back for another comfortable stay in Richmond.
2.0分
其他
While the customer service was fine, the mattress was so hard that we couldn’t sleep. We ended up leaving early and driving home
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酒店回复: Dear Valued GuestWe sincerely apologize for the discomfort you experienced with your room's mattress, which unfortunately led to your early departure. Your ability to rest well is incredibly important to us, and we are truly sorry that we fell short during your visit to Fairfield Inn & Suites Richmond Innsbrook.Please know that we take your feedback seriously and will be reviewing your comments with our team to address this issue. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with the comfortable and restful experience you deserve.
2.0分
家庭亲子
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My family and I couldn’t take a shower and had to check out without a shower! There was no hot water. Hot water came on for 2 minutes and then ice cold. Will never stay here again or recommend
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酒店回复: We are genuinely concerned to learn about the significant hot water issues your family encountered during your recent stay, making it impossible to shower before checking out. Please accept our sincerest apologies for this unacceptable experience.Your comments are crucial as we take all guest feedback very seriously and are addressing this matter with our team immediately. While we regret that your recent experience fell short, we hope you might consider giving us another opportunity to provide the comfortable and enjoyable stay you deserve at Fairfield Inn & Suites Richmond Innsbrook.
4.0分
家庭亲子
Really simple room set up, nothing extra, no decor at all. The sink in the bathroom was clogged. There was no lotion, just soap, shampoo and conditioner.
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酒店回复: Thank you for sharing your feedback! We appreciate your input, and we're sorry to hear that the room didn’t meet your expectations. We strive to make every guest’s experience as comfortable as possible, and we will certainly address the clog in the sink and review our room amenities to ensure we’re providing everything needed. We understand the importance of adding personal touches to the room decor and will work on improving that as well. We hope to have the opportunity to provide a more enjoyable stay in the future!
5.0分
其他
The room was clean and the lobby was tidy. The staff was excellent-very friendly and helpful.
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酒店回复: Thank you for the wonderful review! We’re delighted you enjoyed your clean room, tidy lobby, and our friendly, helpful staff. We appreciate your kind words and look forward to your next visit!
4.0分
其他
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Quick stayover in Richmond at this lovely, quiet property. Small, indoor saltwater pool, open late, was the perfect ending to a long day. Staff does need to stay on top of the dirty towels that accumulated and restock new towels (had to go to the desk for this). Visited the complimentary breakfast shorty after opening and they were already out of eggs though everything else was fresh and stocked. Adequate for a quick bite. Only real complaint was the bed and pillows-not comfortable at all and not up to Marriott standards. Quite disappointing, made for a restless night.
Overall, nice stay, nice staff, good location.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that you enjoyed our quiet property, good location, and had a positive interaction with our staff. We're also happy that you were able to relax in our indoor saltwater pool after a long day.We sincerely apologize for the issues you experienced during your stay. We have addressed the towel situation with our staff to ensure the pool area is consistently restocked and maintained. We also apologize that we were out of eggs during the complimentary breakfast; we have spoken with our food and beverage team to ensure all items are consistently replenished, especially shortly after opening.Your comments about the bed and pillows are especially concerning, as we strive to provide a comfortable and restful experience for all our guests. We take your feedback seriously and will use it to evaluate our bedding options to ensure they meet the high standards you expect from Marriott.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and seamless stay.
4.0分
家庭亲子
Water pressure was horrible in the sink. Really don’t like carpeted rooms.
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酒店回复: Thank you for your feedback. We're sorry to hear that the water pressure in your room was not up to standard and that you were dissatisfied with the carpeting.We are actively looking into the issue with the water pressure to ensure a comfortable stay for all our guests. We've also noted your preference regarding the flooring. Your comments are important as we consider future renovations and upgrades to our rooms.We hope to have the opportunity to welcome you back for a more enjoyable experience.
5.0分
其他
Very clean property, spacious room., breakfast was delicious.
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酒店回复: Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the cleanliness of our property, the spaciousness of your room, and our delicious breakfast.Your comments are a great encouragement to our team, and we're so glad we could make your stay a pleasant one. We look forward to welcoming you back again soon!
4.0分
其他
Breakfast was good
Just the same food everyday.
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酒店回复: Thank you for your review and for highlighting our breakfast. We're glad you enjoyed it, and we truly appreciate your feedback about the variety. We're always looking for ways to improve the guest experience, and your comments will help us explore more options for rotation in our breakfast menu. We hope to welcome you back again soon!
酒店地理位置非常方便，靠近高速公路，但同时又很安静。酒店管理得很好：员工友善，干净整洁，还提供早餐和咖啡……特别要提的是，Bonnie把早餐区域管理得非常好，她会和每个人打招呼，主动提供帮助，总是面带灿烂的笑容……她让我们的住宿体验非常温馨，感觉受到了热烈的欢迎。
Great stay at the Fairfield. Rooms clean and large, what I expect at a Marriott. Great breakfast, and a surprise swim in the heated pool on a cold December night.
While the customer service was fine, the mattress was so hard that we couldn’t sleep. We ended up leaving early and driving home
My family and I couldn’t take a shower and had to check out without a shower! There was no hot water. Hot water came on for 2 minutes and then ice cold. Will never stay here again or recommend
Really simple room set up, nothing extra, no decor at all. The sink in the bathroom was clogged. There was no lotion, just soap, shampoo and conditioner.
The room was clean and the lobby was tidy. The staff was excellent-very friendly and helpful.
Quick stayover in Richmond at this lovely, quiet property. Small, indoor saltwater pool, open late, was the perfect ending to a long day. Staff does need to stay on top of the dirty towels that accumulated and restock new towels (had to go to the desk for this). Visited the complimentary breakfast shorty after opening and they were already out of eggs though everything else was fresh and stocked. Adequate for a quick bite. Only real complaint was the bed and pillows-not comfortable at all and not up to Marriott standards. Quite disappointing, made for a restless night.
Overall, nice stay, nice staff, good location.
Water pressure was horrible in the sink. Really don’t like carpeted rooms.
Very clean property, spacious room., breakfast was delicious.
Breakfast was good
Just the same food everyday.