While the staff was very friendly, the accommodation was average. The bath mat was stained, there was hair in the tub and the valet app doesn't seem to work appropriately when attempting to retrieve your car. Additionally, which is no fault of hotel, but I was woken up at 6am to the smoke detector beeping because the backup battery was dead. I had to remove it from the wiring and slide it under the mattress just to stop the beeping. I'll likely stay at the Hilton a few blocks away next time, even though this is a Hilton affiliate.
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酒店回复: Thank you for staying with us here at Graduate by Hilton Richmond. We understand how important it is to provide our guests with a welcoming and clean stay experience. We apologize for the inconvenience caused by that bathmat condition as well as that issue with the that smoke alarm trouble not meeting these expectations. Your feedback is valuable to us, and we promise to use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.
3.0分
其他
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The day of check-in, everything was great. Friendly staff, nice room, etc. No complaints. The following day for check-out, not so much. For the first time in months, my wife and I were looking forward to sleeping in. Hence why we took a trip out of town to enjoy it. Do not disturb sign on the door and everything. We wake up at 8:40am to someone banging on our door. Now that we can't get back to sleep, we go down to get some coffee. You have to tip in advance at your time of purchase, so I left a 25% tip. I was still in a decent mood. They forgot my order. So as I see all other orders completed over 10 minutes, both women disappear to clean or talk to people at the bar. I had to come back up and then she asked if I was still waitjng on my food. I said no, 2 coffees. Then she started my order. One girl apologized to the other for the mistake, and the second girl told her it wasn't a big deal. Definitely not worth a 25% tip for that. Finally on our elevator ride back up to get our stuff and leave, it goes out and won't respond. What started out as a great experience, ended with us saying it's not worth our time or money to go back. Good luck next traveler. I hope that you have a better experience.
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酒店回复: Thank you so much for staying with us and for letting us know about the high's and low's of your visit! We certainly wish the report was better and that we'd ended on a better note. Time away with loved ones is so important and it is a shame that our errors on your day of departure soured the whole experience! I will follow up with all of the team members involved to share your review and ensure that we avoid issues (and disappointments!) like this in the future. Thank you again for letting us know about your stay and should you reconsider, we'd love to have you back at the Graduate Richmond for a much better experience from start to finish!
5.0分
其他
Had a studio suite. Great place to stay. Check in was flawless. Amenities were outstanding. Very clean hotel. I will be back!
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酒店回复: Fantastic, thank you for letting us know about your stay and for choosing our hotel! We're thrilled you enjoyed your time with us and will look forward to welcoming you again soon!
4.0分
其他
Excellent stay. Amenities lacking. No complimentary coffee or anything. For the cost of the room, amenities should be better.
5.0分
情侣出游
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Extremely clean!!! I stayed at the Charlottesville location before my visit to the Richmond a was very happy. I do feel the menu needs improvement. However it was very convenient. All the staff were very accommodating and pleasant. Would stay here again😃
5.0分
商务出差
Staff was great and very helpful. Loved the front desk staff who gave me restaurant recommendations and the friendly bar staff.
2.0分
其他
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I had reserved a corner room. When I checked in the staff told me that the room had been given to someone else. They then gave me a different room with a king. This would have been okay but the shower had no hot water so I was unable to take shower in the morning. I have stayed at this hotel before and had previously had a good experience but this stay came up significantly short of that.
4.0分
其他
Cafe/bar had excellent lattes. Staff were very friendly and helpful. Sleeping area was very dusty
5.0分
其他
Quick stay for a show, room was clean and quiet, easy check in/check out, and valet parking
服务极差，前台没有人接待，打了几个酒店电话也没有人接听，等了半天终于看到酒店的人，打招呼也不理会，再次询问前台的人怎么不在，只是回答等着。等到前天终于出来办理入住，没有听到一句让客户久等的歉意，好像等着她是应该的。就没见过服务这么差的酒店。
While the staff was very friendly, the accommodation was average. The bath mat was stained, there was hair in the tub and the valet app doesn't seem to work appropriately when attempting to retrieve your car. Additionally, which is no fault of hotel, but I was woken up at 6am to the smoke detector beeping because the backup battery was dead. I had to remove it from the wiring and slide it under the mattress just to stop the beeping. I'll likely stay at the Hilton a few blocks away next time, even though this is a Hilton affiliate.
The day of check-in, everything was great. Friendly staff, nice room, etc. No complaints. The following day for check-out, not so much. For the first time in months, my wife and I were looking forward to sleeping in. Hence why we took a trip out of town to enjoy it. Do not disturb sign on the door and everything. We wake up at 8:40am to someone banging on our door. Now that we can't get back to sleep, we go down to get some coffee. You have to tip in advance at your time of purchase, so I left a 25% tip. I was still in a decent mood. They forgot my order. So as I see all other orders completed over 10 minutes, both women disappear to clean or talk to people at the bar. I had to come back up and then she asked if I was still waitjng on my food. I said no, 2 coffees. Then she started my order. One girl apologized to the other for the mistake, and the second girl told her it wasn't a big deal. Definitely not worth a 25% tip for that. Finally on our elevator ride back up to get our stuff and leave, it goes out and won't respond. What started out as a great experience, ended with us saying it's not worth our time or money to go back. Good luck next traveler. I hope that you have a better experience.
Had a studio suite. Great place to stay. Check in was flawless. Amenities were outstanding. Very clean hotel. I will be back!
Excellent stay. Amenities lacking. No complimentary coffee or anything. For the cost of the room, amenities should be better.
Extremely clean!!! I stayed at the Charlottesville location before my visit to the Richmond a was very happy. I do feel the menu needs improvement. However it was very convenient. All the staff were very accommodating and pleasant. Would stay here again😃
Staff was great and very helpful. Loved the front desk staff who gave me restaurant recommendations and the friendly bar staff.
I had reserved a corner room. When I checked in the staff told me that the room had been given to someone else. They then gave me a different room with a king. This would have been okay but the shower had no hot water so I was unable to take shower in the morning. I have stayed at this hotel before and had previously had a good experience but this stay came up significantly short of that.
Cafe/bar had excellent lattes. Staff were very friendly and helpful. Sleeping area was very dusty
Quick stay for a show, room was clean and quiet, easy check in/check out, and valet parking