酒店回复: Thank you for your recent stay. I apologize that the room type you requested was not what you received. I am looking into what happened. I do apologize and hope that you visit us again soon.
4.0分
其他
原文
翻译提供方：Google
还不错。但是，他们每天要收15美元的停车费，这太糟糕了。大堂里没有免费咖啡。也没有沙发床。谢谢。
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酒店回复: Thank you for your recent stay at the Courtyard Springfield. All single bed king rooms have couch beds, double beds do not. We do have the Starbucks coffee options for purchase at the Bistro. We hope that you come visit us again soon!!
4.0分
家庭亲子
原文
翻译提供方：Google
早餐应该包含火鸡培根和/或猪肉香肠替代品，这样更健康。除此之外，早餐还不错。
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酒店回复: Thank you for your recent stay at the Courtyard Springfield. We are happy that you enjoyed your stay. Our breakfast menu is mandated by Marriott, however we will take special requests. We would be happy to make a turkey substitution for you in the future. We hope that you can visit us again soon!!
5.0分
其他
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The location was perfect for me. I was meeting up with some old work friends at one of the restaurants at Springfield Mall. This hotel was directly across the street from the mall.
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酒店回复: Thank you for taking a moment to share your experience, Kimberly. We are happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
3.0分
商务出差
Staff was great, rooms were clean but no microwaves , the elevators were slow and the air condition did not work in one of them
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel, Eve. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
3.0分
其他
Not forthcoming
Had to pay for parking with no notice until room was booked with no refund. Also no breakfast.
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel, Patricia. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
5.0分
其他
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Great Staff, Great service
The staff was very accommodating and allowed us to check in hours early. The food at the hotel restaurant was great! Located halfway between DC and Quantico very convenient.
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酒店回复: Thank you for taking a moment to share your experience, Brian. We are happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
4.0分
家庭亲子
Rooms were clean but had an oder. Hot tub was "down for maintenance" which was a key factor in booking the hotel to begin with. Staff was very friendly,
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel, Jeremy. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
5.0分
其他
The front desk was very accommodating to our room change request. The room was spacious and clean.
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酒店回复: Thank you Roland for your recent stay at the Courtyard. I will pass your good report to the front desk staff. They are great. Please visit us again soon!!
3.0分
其他
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I liked the property until 8:35PM when the people in the room above my room which is 202, began jumping loudly. It's impossible to sleep with the constant noise. Make it stop, please...
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酒店回复: Thank you for your recent stay with us. We are sorry that you experienced some constant noise in the room. We try to have all guest be considerate of each other. We hope that you visit us again soon.
前台服务员很友好，也很热情。然而，当我们到达房间时，发现他们给我们的房型不对。我们什么也没说，这都是我们的错，但当时太晚了，我只想睡觉。我本来以为会是大床房，结果睡在了一张大床房里，感觉不太好。房间状况也不太好。门看起来像是被撬过，换了个新把手。
还不错。但是，他们每天要收15美元的停车费，这太糟糕了。大堂里没有免费咖啡。也没有沙发床。谢谢。
早餐应该包含火鸡培根和/或猪肉香肠替代品，这样更健康。除此之外，早餐还不错。
The location was perfect for me. I was meeting up with some old work friends at one of the restaurants at Springfield Mall. This hotel was directly across the street from the mall.
Staff was great, rooms were clean but no microwaves , the elevators were slow and the air condition did not work in one of them
Not forthcoming
Had to pay for parking with no notice until room was booked with no refund. Also no breakfast.
Great Staff, Great service
The staff was very accommodating and allowed us to check in hours early. The food at the hotel restaurant was great! Located halfway between DC and Quantico very convenient.
Rooms were clean but had an oder. Hot tub was "down for maintenance" which was a key factor in booking the hotel to begin with. Staff was very friendly,
The front desk was very accommodating to our room change request. The room was spacious and clean.
I liked the property until 8:35PM when the people in the room above my room which is 202, began jumping loudly. It's impossible to sleep with the constant noise. Make it stop, please...