酒店回复: Dear Stephan,Thank you for sharing your comments with fellow travelers about your time at Hotel Ballast Wilmington, Tapestry Collection by Hilton, and for providing an excellent review. We are so pleased you found our hotel pristine and enjoyed the convenience of our central location. It is wonderful to know your experience left such a positive impression, and we appreciate you taking the time to share it. We look forward to welcoming you back on your next visit to Wilmington.Yours in Hospitality,Ronnie SalamehDirector of Operations
2.0分
情侣出游
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Hotel was a little musty smelling in hallways and room - surprised is rated 5 star. There is no refrigerator, microwave or coffee in the room. Breakfast is not included. In hindsight I’d stay at one of the chain hotels downtown for less money and get more for the money. Great location and view - worth that for one night. But not longer.
酒店回复: We apologize
5.0分
家庭亲子
Beautiful hotel with great views, need a river room for sure or just spend your time outside by the river 👍
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酒店回复: Dear Daniel, Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton. We’re delighted you enjoyed the location and the scenic surroundings! It sounds like the river area added a special touch to your visit, from the comfort of your room or out by the water. We appreciate you highlighting this feature and hope your next stay gives you even more chances to soak in the views. See you soon!Yours in Hospitality, Ronnie SalamehDirector of Operations
4.0分
朋友出游
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Fantastic location in Wilmington. Was very close to concert we attended. Excellent restaurants nearby. View from the room of the Cape Fear River was Excellent. Hotel in need of some upgrades.
Especially in bathroom. Lighting terrible. Room very clean. Would stay here again.
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酒店回复: Dear Mary, Thank you for choosing us. We’re glad to hear the convenience of our location made your stay enjoyable and that you appreciated the cleanliness of the accommodations. Your comments regarding the bathroom and lighting have been taken note of, as we continually seek ways to enhance the guest experience. Overall, it was lovely hosting you. We are excited to know we will be welcoming you back again here at Hotel Ballast Wilmington, Tapestry Collection by Hilton on your next visit!Yours in Hospitality, Ronnie SalamehDirector of Operations
4.0分
其他
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A good stay!
Nice stay with good service throughout the hotel. The location, on the water, is excellent with easy access to the bars & restaurants in downtown. WiFi and smart TVs were both very strong and prided great variety and access. Tge pool is really good overlooking the river.
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酒店回复: Dear Douglas, We’re happy to hear that your time at Hotel Ballast Wilmington, Tapestry Collection by Hilton was enjoyable! It’s terrific that you found the location convenient and appreciated the amenities we offer. We’re also glad the pool and riverside views added to your experience. It was a pleasure hosting you.We look forward to welcoming you back for another relaxing stay!Yours in Hospitality, Ronnie SalamehDirector of Operations
很棒的住宿体验，客户服务也很好
可能当地本来就比较潮湿，进门就是一股潮湿的气味，地板也是黏糊糊的。当时水龙头下水开关都坏了。除了前台部分员工poker face以为，其余都还算热情。地理位置可以，在老城，去哪里都较方便，洗澡比较舒服。
这是我住过最差的酒店，房间又脏员工态度又差。
我们总是喜欢住在这里。记得要订临河的房间哦。
酒店位置很好，就在河边，我们很喜欢清晨在河边散步。从河边可以看到北卡罗来纳号战列舰，景色优美。
清洁中心
Hotel was a little musty smelling in hallways and room - surprised is rated 5 star. There is no refrigerator, microwave or coffee in the room. Breakfast is not included. In hindsight I’d stay at one of the chain hotels downtown for less money and get more for the money. Great location and view - worth that for one night. But not longer.
Beautiful hotel with great views, need a river room for sure or just spend your time outside by the river 👍
Fantastic location in Wilmington. Was very close to concert we attended. Excellent restaurants nearby. View from the room of the Cape Fear River was Excellent. Hotel in need of some upgrades.
Especially in bathroom. Lighting terrible. Room very clean. Would stay here again.
A good stay!
Nice stay with good service throughout the hotel. The location, on the water, is excellent with easy access to the bars & restaurants in downtown. WiFi and smart TVs were both very strong and prided great variety and access. Tge pool is really good overlooking the river.