酒店回复: Dear Carlos,We appreciate you taking the time to submit a review for your stay with us. We value and appreciate you being our guest. We hope to see you again the next time you are in our area.Sincerely,Allen EdwardsAssistant General Manager
5.0分
家庭亲子
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This hotel was so nice. Had a great feel about it. Not overdone...like so many are. Breakfast was nice. Beds were comfy. Price was great. Would stay there again.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated the comfortable beds, relaxing atmosphere, and our breakfast offerings. It’s wonderful to know that our pricing and overall vibe made a positive impression. We truly appreciate your feedback and look forward to welcoming you back again soon!
4.0分
其他
Overall, this place met our expectations. Had flooding/plumbing issue just as we were checking out, so we weren't able to check out breakfast service.
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酒店回复: Thank you for your review! We're glad to hear that your stay overall met your expectations. We’re sorry for the flooding/plumbing issue during checkout — that’s certainly not the experience we aim to provide, and we appreciate your patience.We also regret that you didn’t get a chance to try our breakfast service. We hope you'll consider staying with us again so we can provide a smoother experience and the opportunity to enjoy all our amenities.
5.0分
其他
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Convenient location - the hotel is right off the freeway and down the street from EKU. It’s what I expected from Holiday Inn Express - clean, quiet, nice size rooms and plenty of parking. Also, the kids enjoyed the indoor pool. I enjoyed the Starbucks across the street.
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酒店回复: Thank you for your kind and detailed feedback. We are pleased to hear that our convenient location, just off the freeway and near EKU, added to the ease of your stay. It’s wonderful to know that our clean, quiet, and spacious rooms, along with ample parking, met your expectations of Holiday Inn Express. We're also glad your children enjoyed the indoor pool and that you appreciated the nearby Starbucks.We truly value your comments and look forward to welcoming you and your family back for another enjoyable visit in the future.
5.0分
其他
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The property was in a great location. The interstate was nearby as well as many walkable restaurants. The staff was friendly. The breakfast was good with many choices. We would definitely stay there again.
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酒店回复: Thank you so much for the wonderful feedback and the 5 out of 5 rating! We're delighted to hear that you enjoyed our convenient location, friendly staff, and the variety offered at breakfast. It’s great to know the nearby restaurants and easy interstate access added to your experience.We truly appreciate your kind words and are thrilled to hear you’d stay with us again. We look forward to welcoming you back for another great visit!
4.0分
其他
Ok
Getting a little used but still clean and comfortable. Had to ask for coffee pot they’re not in rooms.
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酒店回复: Thank you so much for your feedback! We're glad to hear you found your room clean and comfortable. We wanted to let you know that we completed a full renovation of our entire property in Summer 2024, so everything is freshly updated and designed with guest comfort in mind per IHG brand Standards and Regulations.Regarding the coffee pot, we appreciate you bringing that up. While they’re not placed in rooms by default, we’re always happy to provide one upon request. We're continually working to improve our guest experience, and your input helps us do just that.We hope to welcome you back soon so you can enjoy all the new updates!
5.0分
情侣出游
Friendly staff. Spacious rooms. Full amenity package and breakfast, too. Recently mend!
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed the friendly atmosphere, spacious rooms, and the full amenities—including breakfast. It’s wonderful to know that everything came together to make your stay comfortable. And we're especially glad you noticed the recent updates—we’ve been working hard to make improvements, and it’s great to see them appreciated!We look forward to welcoming you back again soon!
5.0分
家庭亲子
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Highly recommend this hotel. Had a minor TV issue that was quickly resolved. Indoor pool, adequate fitness room and an included breakfast with plenty of options. Comfortable bed and great shower. Only complaint is lack of info on service information on breakfast times, pool times in room. Staff friendly and professional.
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酒店回复: Thank you so much for your kind recommendation and for taking the time to share your experience! We're glad to hear you enjoyed the indoor pool, fitness room, and the variety offered at our breakfast buffet. It's also great to know the bed and shower met your expectations, and that our team was able to resolve the minor TV issue quickly.We appreciate your feedback regarding the lack of in-room information about breakfast and pool hours. We do provide our breakfast hours on every keycard jacket that holds your room keys. I apologize that it was not pointed out to you at check-in. I will be sure to inform the Guest Services team to remind them to do so for every check-in.Your recognition of our friendly and professional staff means a lot—we’ll be sure to share your comments with the team!We hope to welcome you back again soon.Warm regards,
1.0分
家庭亲子
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This was the worst hotel we’ve ever stayed at. The rooms had hair in the bathroom and the bathroom sink leaked. The walls are thin and so you could hear everything. We called down to the front office because people were screaming & slamming doors until 3 in the morning. We came for one night to rest on our road trip home and will never stay again.
2.0分
商务出差
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Let me preface with this first and foremost. I'm Deaf, meaning I'm disabled in ears, not physically disabled.
Ok, now that is out of the way. Last month, i was checking on travelocity, for the hotel that is close to the college nearby. One of the two hotels was much nearest.
I decided to pick this hotel, and I also went with a suite, because they had a kitchenette included, which is what I was looking forward to cook and make some food for my collogues. Do *Note* this, i went with a suite that doesn't have a wheelchair access to it, because i would rather leave the suite with wheelchair access to others.
paid it in advance. Fast forward to just few days ago. Arrived at hotel, gave my name, gave my ID / card. They gave me a room key, which is located on third floor.
Went there... only to discover that they gave me a suite with *Wheelchair access*. The *only* wheelchair-access suite on floor. I became very self-conscious about this.
Let me make it clear; they did stellar job with wheelchair access in the suite. It was amazing, and i'm proud of that, i would give it 5 out of 5 stars for this.
However i am giving it 2-3 stars because of **No Kitchenette**. I was extremely disheartened by this. I brought a lot of ingredients to waste for this. They even had a broken desk.
On the last day of checking out, i didn't have a cooler. So i rushed out, to get one and then come back to find out they threw half of my food out without warning. It was upsetting.
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酒店回复: Dear David,Thank you so much for taking the time to share your experience with us. We truly appreciate your detailed feedback and the opportunity to learn from it.We’re glad to hear that you found the suite's accessibility features well-designed and worthy of praise. However, we’re sorry to learn that the suite you were assigned did not include the kitchenette you expected. We understand how disappointing that must have been, especially after planning meals and bringing ingredients with you. That’s not the experience we want any of our guests to have. Unfortunately, our rooms do not have kitchenettes.We sincerely apologize for the broken desk and the miscommunication regarding your food items. We understand how upsetting it must have been to return and find your food discarded without prior notice. Your concerns have been shared with our housekeeping and front desk teams to ensure better communication and care in the future. Housekeeping did not see any other personal belongings in the room, so they assumed you did the express checkout and left.We value your feedback and are committed to improving. Once again, please accept our sincerest apologies for the inconvenience you experienced during your stay. Thank you again for staying with us and for your honest review.Warm Regards,Allen EdwardsAssistant General Manager
好的
This hotel was so nice. Had a great feel about it. Not overdone...like so many are. Breakfast was nice. Beds were comfy. Price was great. Would stay there again.
Overall, this place met our expectations. Had flooding/plumbing issue just as we were checking out, so we weren't able to check out breakfast service.
Convenient location - the hotel is right off the freeway and down the street from EKU. It’s what I expected from Holiday Inn Express - clean, quiet, nice size rooms and plenty of parking. Also, the kids enjoyed the indoor pool. I enjoyed the Starbucks across the street.
The property was in a great location. The interstate was nearby as well as many walkable restaurants. The staff was friendly. The breakfast was good with many choices. We would definitely stay there again.
Ok
Getting a little used but still clean and comfortable. Had to ask for coffee pot they’re not in rooms.
Friendly staff. Spacious rooms. Full amenity package and breakfast, too. Recently mend!
Highly recommend this hotel. Had a minor TV issue that was quickly resolved. Indoor pool, adequate fitness room and an included breakfast with plenty of options. Comfortable bed and great shower. Only complaint is lack of info on service information on breakfast times, pool times in room. Staff friendly and professional.
This was the worst hotel we’ve ever stayed at. The rooms had hair in the bathroom and the bathroom sink leaked. The walls are thin and so you could hear everything. We called down to the front office because people were screaming & slamming doors until 3 in the morning. We came for one night to rest on our road trip home and will never stay again.
Let me preface with this first and foremost. I'm Deaf, meaning I'm disabled in ears, not physically disabled.
Ok, now that is out of the way. Last month, i was checking on travelocity, for the hotel that is close to the college nearby. One of the two hotels was much nearest.
I decided to pick this hotel, and I also went with a suite, because they had a kitchenette included, which is what I was looking forward to cook and make some food for my collogues. Do *Note* this, i went with a suite that doesn't have a wheelchair access to it, because i would rather leave the suite with wheelchair access to others.
paid it in advance. Fast forward to just few days ago. Arrived at hotel, gave my name, gave my ID / card. They gave me a room key, which is located on third floor.
Went there... only to discover that they gave me a suite with *Wheelchair access*. The *only* wheelchair-access suite on floor. I became very self-conscious about this.
Let me make it clear; they did stellar job with wheelchair access in the suite. It was amazing, and i'm proud of that, i would give it 5 out of 5 stars for this.
However i am giving it 2-3 stars because of **No Kitchenette**. I was extremely disheartened by this. I brought a lot of ingredients to waste for this. They even had a broken desk.
On the last day of checking out, i didn't have a cooler. So i rushed out, to get one and then come back to find out they threw half of my food out without warning. It was upsetting.