酒店回复: Thank you for sharing a review of your recent experience. Our team here at DoubleTree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
4.0分
家庭亲子
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There was a man in our room when we were about to enter. He was the maintenance man doing repairs on the room. We returned to the front desk and this wonderful young lady named Ivy gave me an upgrade. It was awesome. She was very apologetic.and made sure we had a great stay.
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酒店回复: Thank you for your great review. At the DoubleTree Virginia Beach, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Ivy to give her the recognition that she deserves. He was delighted to hear your feedback.
3.0分
其他
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Room was fine. Booked in early June...hotel added $10 per night for parking. Hotel website discloses charge...expedia only says Self parking available. Extra $40 for my stay, could have stayed beach front...
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again.
3.0分
其他
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The rooms are super comfy roomy and beautiful. After staying there a few times I was surprised at this visit that there is now an added $10 parking fee. Just add it to the cost if the room because people are sick and tired of being nickled and dimed at every turn.
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again.
3.0分
其他
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Because we booked our stay on *******, this Hilton would not let us add our Hiltons Honor number. Said manager didn’t allow it. Every other one has asked us for our honors number!!
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again.
3.0分
家庭亲子
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Everything is wonderful minus the new policy of 10.00 per vehicle per night to park. Seems a little steep when last summer parking was always free for the hotel. Pool was nice just had SUPER high levels of chlorine— water was very very cloudy due to it. The restaurant service was terrible. By the time my husband got our food and got back upstairs it was soggy and cold. Ice cream for cake was melted all in box I stead of separated. Very disappointed
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again
5.0分
其他
Very nice placeMay consider staying there more often in the future all the way around nice Hotel
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酒店回复: Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
位置便利，就是停车比较麻烦
谢谢，他们都面带微笑，非常热情好客😍
总体和国内没法比。还行吧。离体育中心近。
工作人员很棒，非常好，干净舒适
There was a man in our room when we were about to enter. He was the maintenance man doing repairs on the room. We returned to the front desk and this wonderful young lady named Ivy gave me an upgrade. It was awesome. She was very apologetic.and made sure we had a great stay.
Room was fine. Booked in early June...hotel added $10 per night for parking. Hotel website discloses charge...expedia only says Self parking available. Extra $40 for my stay, could have stayed beach front...
The rooms are super comfy roomy and beautiful. After staying there a few times I was surprised at this visit that there is now an added $10 parking fee. Just add it to the cost if the room because people are sick and tired of being nickled and dimed at every turn.
Because we booked our stay on *******, this Hilton would not let us add our Hiltons Honor number. Said manager didn’t allow it. Every other one has asked us for our honors number!!
Everything is wonderful minus the new policy of 10.00 per vehicle per night to park. Seems a little steep when last summer parking was always free for the hotel. Pool was nice just had SUPER high levels of chlorine— water was very very cloudy due to it. The restaurant service was terrible. By the time my husband got our food and got back upstairs it was soggy and cold. Ice cream for cake was melted all in box I stead of separated. Very disappointed
Very nice placeMay consider staying there more often in the future all the way around nice Hotel