酒店回复: Thank you for sharing a review of your recent experience. Our team here at DoubleTree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
4.0分
家庭亲子
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Staff is great! Love the fresh, warm cookies given at check in. That’s a great touch! My spouse left his toothbrush at home. They had some at the front desk no charge- big save there. Downside- either we had really old pillows in our room or their pillows have no cushion to them. I slept with two pillows and my head went straight to the bottom of the pillow- no support. Made for a rough night of sleep. Bring your own pillows if need be. Overall, wonderful stay though. Thank you!
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant!I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again
3.0分
情侣出游
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Hotel was in good condition. Shower was a little dirty. However the internet was down for my entire time and restaurant didn’t answer phone for room deliveries but the place was nice.
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again.
3.0分
家庭亲子
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No breakfast included.
TV did not turn on. Got it fixed but then would not turn off except by using sleep feature, took 30 min to turn off. Next morning would not turn on again.
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again.
4.0分
其他
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We encountered some problems, but the staff was responsive. We didn't have hot water, and we were moved quickly. The toilet in the new room ran constantly, no matter how much handle-jiggling we did. Nonetheless, the friendliness of the staff more than made up for the minor inconveniences. I guess the only other thing I would mention is that we were told to scan a QR code to pay for parking. Yeah, no. I asked for the fee to be put on the room bill and they gave me a hang tag. Again, I appreciate the responsiveness of the staff.
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酒店回复: Thank you for sharing a review of your recent experience. Our team here at DoubleTree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
5.0分
其他
The change that I paid extra for was not complete when we arrived. Had to have the hotel’s manager make the change for us.
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again.
4.0分
其他
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I liked everything. However, the shower water was not hot enough. The water pressure in the shower was wayyyyy too low. The carpet should've been cleaned. There was also, mold and holes at the bottom line of the tile in the bathroom. With thus opening it causes mold to occur which is unhealthy.
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酒店回复: Thank you for taking the time to provide feedback about your recent experience at the DoubleTree Virginia Beach. I am sorry to hear that your overall experience was not satisfactory. I will discuss your concerns with my team and come up with a plan to mitigate any further issues. We appreciate your feedback and will use it to address our challenges in order to better serve you in the future. We hope that you can forgive this inconvenience and that it will not deter you from staying with us again.
位置便利，就是停车比较麻烦
谢谢，他们都面带微笑，非常热情好客😍
总体和国内没法比。还行吧。离体育中心近。
工作人员很棒，非常好，干净舒适
Staff is great! Love the fresh, warm cookies given at check in. That’s a great touch! My spouse left his toothbrush at home. They had some at the front desk no charge- big save there. Downside- either we had really old pillows in our room or their pillows have no cushion to them. I slept with two pillows and my head went straight to the bottom of the pillow- no support. Made for a rough night of sleep. Bring your own pillows if need be. Overall, wonderful stay though. Thank you!
Hotel was in good condition. Shower was a little dirty. However the internet was down for my entire time and restaurant didn’t answer phone for room deliveries but the place was nice.
No breakfast included.
TV did not turn on. Got it fixed but then would not turn off except by using sleep feature, took 30 min to turn off. Next morning would not turn on again.
We encountered some problems, but the staff was responsive. We didn't have hot water, and we were moved quickly. The toilet in the new room ran constantly, no matter how much handle-jiggling we did. Nonetheless, the friendliness of the staff more than made up for the minor inconveniences. I guess the only other thing I would mention is that we were told to scan a QR code to pay for parking. Yeah, no. I asked for the fee to be put on the room bill and they gave me a hang tag. Again, I appreciate the responsiveness of the staff.
The change that I paid extra for was not complete when we arrived. Had to have the hotel’s manager make the change for us.
I liked everything. However, the shower water was not hot enough. The water pressure in the shower was wayyyyy too low. The carpet should've been cleaned. There was also, mold and holes at the bottom line of the tile in the bathroom. With thus opening it causes mold to occur which is unhealthy.