酒店回复: Dear John,Thank you for your thoughtful note. We're so glad to hear how much you appreciated the kindness of our team—especially the buffet gentleman with the glasses. It’s moments like that, small but genuine, that we hope every guest experiences, and it’s lovely to know he made your morning better.We’re equally sorry, though, about the condition of the tub. That’s not something we want anyone to walk into, and your feedback has already been shared with our team so they can take a closer look.We truly appreciate you taking the time to mention both the good and where things could have been better. It helps more than you know, and we’d love the chance to welcome you again with an experience that feels just right from start to finish.Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
3.0分
家庭亲子
原文
翻译提供方：Google
淋浴漏水，毛巾架坏了。早餐不错。工作人员很友好，但不如我期望的那么干净。
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酒店回复: Hello Kelly, we really appreciate you sharing both the positives and what fell short. It’s disappointing to hear the shower leak and broken towel rack impacted your stay, and we’re genuinely sorry things didn’t feel as clean as you’d prefer—comfort should never be a question. That said, we're glad you enjoyed breakfast and felt welcomed by the team. If ever something feels off, we’re always just a quick call away and truly happy to help make it right while you’re here. Thanks again for giving us the chance to learn from your feedback.Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
We have had great experiences at other doubletree hotels, but this one was just barely OK. Musty smelling room, loud clanky air conditioning unit, fogged up windows the entire time, and unfriendly front desk staff made me wonder why we were paying over $300/night.
2.0分
其他
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Check In was great! Front Desk Agent was friendly and sent a text to make sure I didn’t need anything. Hotel was modern and clean and room was spacious although the tub needed minor repainting. Unfortunately, I had an emergency the next morning and called down to request 30 minutes additional to check out. As a hilton honors member who has traveled all over the US and Internationally, it was disappointing that I could not even have a 15 minute grace period without being charged $50. I explained it was an unexpected delay and was still denied. Checkout was at 11:00am on a Sunday. I requested until 11:30am and was told no. It is unlikely that I will stay at a Hilton again because of this inability to provide customer service. The hotel was not sold out and there were rooms available for that evening so it is not as if they could not have accommodated. Many years ago I worked at a five diamond rated Hilton property where guest service was paramount. This went against this very concept.
5.0分
其他
I enjoyed muy stay at the Doubletree, Winston-Salem off University Parkway. Thank you for the hospitality.
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酒店回复: Dear Dwight,Thank you for your kind words and perfect rating! We’re so glad you enjoyed your stay and that our hospitality made a difference. It was a pleasure having you with us, and we look forward to welcoming you back whenever you’re in Winston-Salem.Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
5.0分
家庭亲子
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The hotel is very clean and quiet. The breakfast is excellent. The staff is friendly and helpful. The rooms are pretty spacious and very comfortable. The gym is well equipped too.
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酒店回复: Hi Catherine,Wow! We’re thrilled to see your perfect rating and delighted you enjoyed the cleanliness, quiet atmosphere, and excellent breakfast. It’s wonderful to hear that our friendly staff, spacious rooms, and well-equipped gym made your stay even better.We look forward to welcoming you back soon for another comfortable and enjoyable experience!Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
3.0分
家庭亲子
Water bottles and coffee pods were not replaced daily. This is basic minimum stuff that needs to be addressed
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酒店回复: Hi Brooks,Thank you for sharing your feedback. We’re glad you took the time to point this out, because you’re absolutely right—daily replenishment of essentials like water bottles and coffee pods should never be overlooked.We’ve already addressed this with our housekeeping team to ensure these basics are consistently provided. For future stays, please don’t hesitate to call the front desk if something is missing—we’ll gladly deliver replacements right away.We appreciate your input and hope to welcome you back with a smoother experience.Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
前台人员收了我好几笔杂费，而且退款手续很麻烦。
工作人员很友好，尤其是那个戴眼镜的自助餐服务员——他简直是超级明星！但是浴缸有裂缝，破损等等。
淋浴漏水，毛巾架坏了。早餐不错。工作人员很友好，但不如我期望的那么干净。
被分配到二楼，妻子是残疾人，一楼没有房间。这才成为一个问题，因为我们到达时两部电梯都坏了/无法使用。当时雨下得很大。只能通过远离登记入住区的室外加长入口进入二楼。我们浑身湿透，因为雨下了很长时间，电梯也坏了好几个小时。我妻子最近做了全膝关节置换手术，所以我选择了这家酒店，因为它得到了 ******* 的认可，而且是一家希尔顿酒店。房间很脏，当需要客房服务时，我提前给了小费，试图做正确的事情。结果发现垃圾没倒，厕所没有打扫，房间里还剩下补充肥皂。
不太干净，插座坏了。套房里有毛巾
Barely OK
We have had great experiences at other doubletree hotels, but this one was just barely OK. Musty smelling room, loud clanky air conditioning unit, fogged up windows the entire time, and unfriendly front desk staff made me wonder why we were paying over $300/night.
Check In was great! Front Desk Agent was friendly and sent a text to make sure I didn’t need anything. Hotel was modern and clean and room was spacious although the tub needed minor repainting. Unfortunately, I had an emergency the next morning and called down to request 30 minutes additional to check out. As a hilton honors member who has traveled all over the US and Internationally, it was disappointing that I could not even have a 15 minute grace period without being charged $50. I explained it was an unexpected delay and was still denied. Checkout was at 11:00am on a Sunday. I requested until 11:30am and was told no. It is unlikely that I will stay at a Hilton again because of this inability to provide customer service. The hotel was not sold out and there were rooms available for that evening so it is not as if they could not have accommodated. Many years ago I worked at a five diamond rated Hilton property where guest service was paramount. This went against this very concept.
I enjoyed muy stay at the Doubletree, Winston-Salem off University Parkway. Thank you for the hospitality.
The hotel is very clean and quiet. The breakfast is excellent. The staff is friendly and helpful. The rooms are pretty spacious and very comfortable. The gym is well equipped too.
Water bottles and coffee pods were not replaced daily. This is basic minimum stuff that needs to be addressed