酒店回复: Thank you for staying with us and sharing positive feedback about the front desk supervisor. We apologize your stay did not meet your expectations.
酒店回复: Hi Chaquita, thank you for posting a review and I apologize for the inconvenience pertaining to your room type. With availability consistently changing the front desk does not typically have an accurate account of rooms until the morning of check in. I sincerely apologize for the room type change.
2.0分
其他
原文
翻译提供方：Google
房间里有凿岩机的轰鸣声
酒店正在施工，非常烦人。周日至周五上午9点到下午6点。
噪音太大，让人分心，我们家有个小孩需要午睡，结果她整个周末都没法睡，彻底毁了我们的旅行。
对这家酒店太失望了
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酒店回复: Hi Autumn thank you for posting a review and I sincerely apologize about the noise from the balcony renovations currently taking place at the hotel. We are having all our balconies renovated before the spring season starts. Unfortunately we do not know the level of noise that will take place each day due to the scope of the project. I hope you give us another chance and experience our hotel during the warmer weather!
酒店回复: Current Improvement taking place at the hotel. We informed our guest prior to arrival of the remodeling and on the arrival date. We apologize for any noise that occur during your stay.
4.0分
其他
原文
翻译提供方：Google
海景很棒。酒店有点旧了。
酒店回复: Thank you for your review
5.0分
情侣出游
原文
翻译提供方：Google
不错的酒店，很棒的房间
酒店回复: Thank you! Have a great summer!
2.0分
其他
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Building needs a « little love » - room front door squeezed in the frame, sliding door to access balcony very hard to open/close, shower faucet broken…….disappointing considering $$$.
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酒店回复: Thank you for sharing your feedback with us. I am sorry to hear that your stay did not meet your expectations. I will be addressing these issues with our team to ensure that this not happen again in the near future. Our Team and a Manager are available each day to address any concerns or issues. We hope you choose to stay with us again for a better experience.
4.0分
情侣出游
I was supposed that the outdoor swimming pool was closed for the season. I really liked it when booking this hotel.
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酒店回复: Thank you for your review. yes, our outdoor pool hours change after Labor Day. As that is considered our off season. We hope to welcome you back during the season in the near future.
4.0分
其他
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Trip was good, there is like a moldy smell on the 10th floor but other than that my stay was great. Parking was 18.00 a day parking lot was right in front on hotel. The outdoor pool wasn't open on our last day in hotel.
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酒店回复: Thank you for your review, we apologize you experienced some smells on the 10th floor hallway we will address that with our leadership team. we hope to welcome you back in the near future.
4.0分
家庭亲子
Overall a good hotel and friendly staff but housekeeping department needs better management.
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酒店回复: Thank you for your feedback. I am glad to hear you enjoyed your stay. I will communicate to my housekeeping department about your room's cleanliness.
入住手续很顺利，前台的先生人也很好。房间里弥漫着浓重的空气清新剂味，而且非常潮湿。通往阳台的滑动玻璃门锁坏了，很难打开。地毯看起来很潮湿。淋浴间的水泥浆很脏，我女儿去用安装在淋浴墙上的洗发水时，水泥浆掉了下来，支架割伤了她的手。泳池很不错，但它在街边，而不是海边，所以来这里会遇到来往车辆。总的来说，体验还行，不值这么高的价格。
我不喜欢他们等我一路到酒店才告诉我，我一个月前预订的房间已经超额预订了，所以我无法得到我预订的房间，我得到了一间较小的房间，这让我很不高兴，因为我可以去另一家酒店
房间里有凿岩机的轰鸣声
酒店正在施工，非常烦人。周日至周五上午9点到下午6点。
噪音太大，让人分心，我们家有个小孩需要午睡，结果她整个周末都没法睡，彻底毁了我们的旅行。
对这家酒店太失望了
酒店本来应该很棒，只是因为酒店正在装修，所以每天早上9点到下午5点都有风镐。我不明白为什么他们把我们安排在施工的同一层楼，他们明明告诉我们酒店客人不多，而且餐厅/酒吧也因为这个原因没开门。
海景很棒。酒店有点旧了。
不错的酒店，很棒的房间
Building needs a « little love » - room front door squeezed in the frame, sliding door to access balcony very hard to open/close, shower faucet broken…….disappointing considering $$$.
I was supposed that the outdoor swimming pool was closed for the season. I really liked it when booking this hotel.
Trip was good, there is like a moldy smell on the 10th floor but other than that my stay was great. Parking was 18.00 a day parking lot was right in front on hotel. The outdoor pool wasn't open on our last day in hotel.
Overall a good hotel and friendly staff but housekeeping department needs better management.