The hotel was o.k., overrall, however, after checking in, we realized that our room had not been properly cleaned, (coffee grounds in the coffee pot, crumbs, dirt, and hair on the floor, etc). We also found that the cross trainer in the fitness center didn't work- told the front desk about these things, and they said they'd credit our account, but we don't see a credit applied.
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酒店回复: Hi Stacey, Please accept my sincere apologize for you not finding your room up to our standards of cleanliness. This will be addressed with our team and corrections will be implemented for a better review of rooms prior to guest checking in to them. Thank you for letting us know.Also, I thank you for giving our hotel your compliments even after encountering an issue. This is appreciated.Sincerely,TaRonda
5.0分
其他
Room was clean, lobby and facilities were clean. Front desk staff at check-in and check0-out was friendly. Very good experience.
酒店回复: We appreciate your comments, Jared!
5.0分
其他
We stayed at this property with extended famil6 for a wedding. Because of the set up, we were able to visit..
5.0分
其他
Great Place!
I liked that when I got to the hotel, the staff made me feel like they were waiting for my arrival. Very welcoming.
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酒店回复: You are one of the Staybridge Suites Family members now Molly!! Thanks for sharing your kind review!
5.0分
家庭亲子
The lady at the front desk was efficient and extremely friendly
酒店回复: Thanks Shelia for the shout out to our front desk team member!
4.0分
其他
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It was definitely a step up in everything to bed quality, cleanliness, features, and I might add that the breakfast was next level quality. But when it came to take a shower before we left…no water pressure…at least a minute for my lady to rinse her hair.
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酒店回复: Thanks, Mike, for your kind words. I sincerely apologize for the lack of water pressure for that last shower. You did give us great compliments on everything else, and we appreciate that.
4.0分
其他
Clean and spacious
We love the Staybridge. The only downside is we couldn’t stream our shows on the cable TV. A Minot update should fix that.
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酒店回复: Hi Sheila! Thanks for the 8 out of 10 score! So sorry our cable TV was not allowing you to stream your shows!
5.0分
其他
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Great stay, updated hotel, nice staff :)
Our first room had some problems with the AC. They offered to switch us right away and made the process super easy. We loved our stay. The food options were great. Our only negative is that the pool area was extremely hot. Overall an amazing stay!
5.0分
其他
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Very Pleased.
Very relaxing courtyard and pool with hot tub. Room was very comfortable and clean with small kitchen. Bed was very comfortable. Breakfast was phenomenal with many choices. They even offered s social hour st 5:30 pm snd that was good as well.
3.0分
其他
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We stayed at this hotel 4 months ago for the first time and had a great experience. We decided to come back and I’m not sure what happened in that time frame but … the bathroom was not cleaned, there was feces on the outside of the toilet, wall, floor and visibly stuck in the tabs that connect the toilet seat - so much so that when my husband walked into the bathroom initially, he thought one of our kids had already gone #2 because of the smell. The bathroom towels had not been restocked. There were food crumbs on the couch. Empty pop bottles in the cupboard. The room itself was spacious and we love the ability to close the bedroom door as one of our kids still naps but the lack of cleanliness made it feel so much less comfortable. When we addressed the feces with the front desk staff she seemed a bit annoyed and then told my husband she wasn’t sure that’s what it actually was. Overall disappointed in this hotel and not sure if we’ll be back again because of it.
The hotel was o.k., overrall, however, after checking in, we realized that our room had not been properly cleaned, (coffee grounds in the coffee pot, crumbs, dirt, and hair on the floor, etc). We also found that the cross trainer in the fitness center didn't work- told the front desk about these things, and they said they'd credit our account, but we don't see a credit applied.
Room was clean, lobby and facilities were clean. Front desk staff at check-in and check0-out was friendly. Very good experience.
We stayed at this property with extended famil6 for a wedding. Because of the set up, we were able to visit..
Great Place!
I liked that when I got to the hotel, the staff made me feel like they were waiting for my arrival. Very welcoming.
The lady at the front desk was efficient and extremely friendly
It was definitely a step up in everything to bed quality, cleanliness, features, and I might add that the breakfast was next level quality. But when it came to take a shower before we left…no water pressure…at least a minute for my lady to rinse her hair.
Clean and spacious
We love the Staybridge. The only downside is we couldn’t stream our shows on the cable TV. A Minot update should fix that.
Great stay, updated hotel, nice staff :)
Our first room had some problems with the AC. They offered to switch us right away and made the process super easy. We loved our stay. The food options were great. Our only negative is that the pool area was extremely hot. Overall an amazing stay!
Very Pleased.
Very relaxing courtyard and pool with hot tub. Room was very comfortable and clean with small kitchen. Bed was very comfortable. Breakfast was phenomenal with many choices. They even offered s social hour st 5:30 pm snd that was good as well.
We stayed at this hotel 4 months ago for the first time and had a great experience. We decided to come back and I’m not sure what happened in that time frame but … the bathroom was not cleaned, there was feces on the outside of the toilet, wall, floor and visibly stuck in the tabs that connect the toilet seat - so much so that when my husband walked into the bathroom initially, he thought one of our kids had already gone #2 because of the smell. The bathroom towels had not been restocked. There were food crumbs on the couch. Empty pop bottles in the cupboard. The room itself was spacious and we love the ability to close the bedroom door as one of our kids still naps but the lack of cleanliness made it feel so much less comfortable. When we addressed the feces with the front desk staff she seemed a bit annoyed and then told my husband she wasn’t sure that’s what it actually was. Overall disappointed in this hotel and not sure if we’ll be back again because of it.