Staff was very nice. My room was very dated, stains on carpet, sagging couch. But otherwise clean and comfortable.
5.0分
其他
Probably one of the most friendliest staff I’ve encountered traveling to hotels, especially when he came to the breakfast. It was amazing every morning..
1.0分
商务出差
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Horrible !
actually never stayed after calling at 10:00 am the mornung of my 1st night of 4 to ask for early check in I was told not till 3. I arrived at 2:40 and was promptly greeted with would you like to check in asked for ID and then person said oh one moment. a different person came out and said sorry your room had a pipe break and we are unable to accommodate you but the fairfield inn will have a room for you.I said they do not have full kitchen rooms i made this reservation a month ago that is not acceptable
response was sorry can't help you and they walked away!
terrible customer service and attitude. DO NOT STAY HERE!!!
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酒店回复: Dear Andrew,I am so sorry to hear that you were impacted by the water issue that weekend. We tried to minimize the impact by putting you at our sister property right across the street but I understand that you were looking forward to the kitchen feature of our suites and I'm sure that was disappointing.I looked at your folio but did not see a Bonvoy number. Can you please provide one or allow me to enroll you and issue some points towards a free night at any Marriott worldwide? I'd like to try and make this better for you.Thank you.
4.0分
其他
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Minor issues didn’t spoil the stay
Was given a key card at check-in when I went to enter the room they had replaced a card reader with a touchpad. Had to return to the desk twice to get the right combination. There’was an over-the-range microwave left on a luggage cart by the elevator for two days. Room was clean and comfortable, staff was friendly and welcoming. Great location. Definitely would stay here again.
3.0分
其他
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Could have bene better
The main room air conditioner was broke and the window air conditioner that was in the window blew directly on the bed when you where sleeping instead of cooling the room.
The bed has divits from being used too long. Hard to sleep when you are half your body is in a divit.
The outer doors are not secure. They have key scanners but the locks have been removed from the doors. Anyone can walk into the hotel with out being screened.
3.0分
家庭亲子
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The room was not ready at check in. We waited about 45 minutes and then had to change in the bathroom as we had reservations somewhere. The front desk person was very apologetic and super nice. The sink in the bathroom was clogged. It looks like they hadn't swept the hallways in a very long time. It was convenient to where we were visiting but I'm not sure I'd stay there again.
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酒店回复: Hello Kellie and thank you for taking the time to provide your feedback about your stay at the Residence Inn Canton.I apologize that we did not have your room available at check-in but we were sold out the night before and due to our popular and generous check-out time of 12 Noon, it can be difficult to complete the rooms in time for all arriving parties. We were also sold out the evening of your check-in so we did not have the ability to easily move people and groups around.I know this must've been very inconvenient as it sounds like you had an event to attend and I genuinely apologize for the frustration it must've caused you and your group.I do hope that you'll give us another opportunity to serve you in the near future.Thank you.
4.0分
家庭亲子
Room was nice and clean, very roomy. They were doing construction on our floor, but it was all good.
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酒店回复: Dustin,Thank you so much for the great review and patience while we do these small building enhancements! I do hope you'll join us again on your next trip to Canton!
2.0分
商务出差
The staff was nice and helpful however the accommodations were not great, room smell like smoke in which is generally dirty furniture was very uncomfortable.
4.0分
家庭亲子
Older but are renovating. Nice accommodations. Great breakfast
5.0分
其他
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We loved our stay, especially the staff! Lola, Sharlene, Emma & all the others were great. I feel like I’ve known Lola forever! She was so kind and helpful! The food was great & our room was good.
1 problem: Our TV didn’t work Friday night or Saturday morning. We’re big sport’s fans, that was draft night & basketball play offs. Not good!
We thank all of you for being so kind, accommodating, patient & lots of fun! Jon & Barb Baker
Staff was very nice. My room was very dated, stains on carpet, sagging couch. But otherwise clean and comfortable.
Probably one of the most friendliest staff I’ve encountered traveling to hotels, especially when he came to the breakfast. It was amazing every morning..
Horrible !
actually never stayed after calling at 10:00 am the mornung of my 1st night of 4 to ask for early check in I was told not till 3. I arrived at 2:40 and was promptly greeted with would you like to check in asked for ID and then person said oh one moment. a different person came out and said sorry your room had a pipe break and we are unable to accommodate you but the fairfield inn will have a room for you.I said they do not have full kitchen rooms i made this reservation a month ago that is not acceptable
response was sorry can't help you and they walked away!
terrible customer service and attitude. DO NOT STAY HERE!!!
Minor issues didn’t spoil the stay
Was given a key card at check-in when I went to enter the room they had replaced a card reader with a touchpad. Had to return to the desk twice to get the right combination. There’was an over-the-range microwave left on a luggage cart by the elevator for two days. Room was clean and comfortable, staff was friendly and welcoming. Great location. Definitely would stay here again.
Could have bene better
The main room air conditioner was broke and the window air conditioner that was in the window blew directly on the bed when you where sleeping instead of cooling the room.
The bed has divits from being used too long. Hard to sleep when you are half your body is in a divit.
The outer doors are not secure. They have key scanners but the locks have been removed from the doors. Anyone can walk into the hotel with out being screened.
The room was not ready at check in. We waited about 45 minutes and then had to change in the bathroom as we had reservations somewhere. The front desk person was very apologetic and super nice. The sink in the bathroom was clogged. It looks like they hadn't swept the hallways in a very long time. It was convenient to where we were visiting but I'm not sure I'd stay there again.
Room was nice and clean, very roomy. They were doing construction on our floor, but it was all good.
The staff was nice and helpful however the accommodations were not great, room smell like smoke in which is generally dirty furniture was very uncomfortable.
Older but are renovating. Nice accommodations. Great breakfast
We loved our stay, especially the staff! Lola, Sharlene, Emma & all the others were great. I feel like I’ve known Lola forever! She was so kind and helpful! The food was great & our room was good.
1 problem: Our TV didn’t work Friday night or Saturday morning. We’re big sport’s fans, that was draft night & basketball play offs. Not good!
We thank all of you for being so kind, accommodating, patient & lots of fun! Jon & Barb Baker