酒店回复: Thank you for taking the time to review your stay with us here at the Hampton Inn & Suites of Chillicothe. I am sorry to hear that your stay fell short of your expectations and ours. I can assure you that the issues you experienced during your stay do not align with the standards we strive to meet. I will be speaking with our Breakfast attendants about your experience. We are also currently renovating all of our guest rooms! I hope that you will give us another try to check out our improvements during your next visit to Chillicothe!
We paid for 4 nights and did not get room service. The hotel policy was for room service every other day, but we had zero service and the price of the hotel was almost double as other hotels in the area.
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酒店回复: Hi there. Thank you for taking the time to leave us a review. I do apologize that our team failed to meet your standards and value. Our front desk team is tasked with scheduling housekeeping services upon request as well as informing our guests of our policy. I am sincerely sorry that we did not meet that goal. I assure you that this is not our standard either. We are looking into making stays what you expect. I do hope that we will have another chance to welcome you to our hotel and to provide you the service that you expect and want. Again, thank you for taking the time to leave this rating and review so that we can address weaknesses in our processes.
1.0分
商务出差
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When we arrived at the hotel they were overbooked even though the room we reserved was prepaid and non refundable. We had to scramble to secure a room elsewhere which was more expensive. The staff at the hotel was no help, they didn't even bother to call to tell us that we would not have a room before we got there. They claimed that they did not have access to our contact information even though she later said she needed to log into the ******* portal. Sounds like no one took the extra step to try to help us and let us know ahead of time. I would not recommend this hotel
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酒店回复: I do apologize for the negative experience that you encountered at our hotel. I can ensure you that we did everything within our power to make sure that you were accommodated. We even had a suite on hold that we were going to pay for at one of our sister hotels, which you declined. I took extra effort to get in touch with ******* and into the partner central to gain access to your contact information. This is why I would always advise guests to book directly to avoid situations such as these. The virtual card that came through from the 3rd party booking site was no good and would not clear for the amount of your stay. This is why your reservation was cancelled. I do apologize for the inconveniences that you faced in our town. I can assure you that this is not our standard and we did go above and beyond to try to make sure you were taken care of. Please believe us when we say that we are sincerely apologetic.
很好
他们给了我们一间非常奇怪的 215 号房间，只有一个插座可以给你的设备充电，浴室里没有风扇，没有衣柜，只有两块 2x6 的木板和一个挂衣架的杆子，床之间的桌子是一个老式的工作站，据说是用来放置互联网设备的，但不管它是什么，它都没有电，房间很干净，但对于 189.00 美元的价格，你至少可以期待一间普通的酒店房间
停电
由于飓风，酒店停电了。我仍需支付住宿费。
房间很破旧。早餐包含在内，但没有牛奶可以搭配麦片，工作人员通知后，他们只是说没有，而且态度很粗鲁。
H
那天是我女儿的生日，我们和她的朋友在泳池游泳，结果发现热水浴缸里有五六个大人喝酒。他们又吵又闹，让人很不舒服。我们去前台反映情况，他们说会来催他们离开，因为楼下不准喝酒，但什么也没发生。我非常生气，我付了一大笔钱住这间房，却因为这件事没能享受泳池和热水浴缸。
浴室很脏，酒店费用比我们旅途中预订的其他汉普顿酒店高出 40 美元。
很好的服务
伟大的
We paid for 4 nights and did not get room service. The hotel policy was for room service every other day, but we had zero service and the price of the hotel was almost double as other hotels in the area.
When we arrived at the hotel they were overbooked even though the room we reserved was prepaid and non refundable. We had to scramble to secure a room elsewhere which was more expensive. The staff at the hotel was no help, they didn't even bother to call to tell us that we would not have a room before we got there. They claimed that they did not have access to our contact information even though she later said she needed to log into the ******* portal. Sounds like no one took the extra step to try to help us and let us know ahead of time. I would not recommend this hotel